Maintaining an ongoing relationship and communication with quality customers will result in greater revenue opportunities.
Published: 01.04.22 By David Dombrowski
Take your “best of” lists of what your CSRs are already saying, add in the basic rules of customer service, and make a rough draft of your phone-answering script.
Published: 10.02.21 By Tom Merriott
As managers and leaders, you’re responsible for the actions of your employees and you have an obligation to ensure they’re equipped to successfully deliver upon it.
Published: 03.01.15 By Jim Baston