Gere Jordan

Gere Jordan

Gere Jordan writes for Continental Message Solution (CMS), an award-winning call center serving the HVACR industry. Be sure to visit his blog and learn about CMS at  "

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5 Steps to Satisfy an Unhappy Customer

Both unhappy customers and happy customers deserve to be treated like they are your only customer, especially in the HVAC world.

Originally published Published: 06.08.15 Author By Gere Jordan

5 Telephone Customer Service Tips for HVACR Contractors

Be Prepared to Satisfy Customers When They Call.

Originally published Published: 03.01.14 Author By Gere Jordan

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