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20 Questions

20 Questions with Darrell Gross

Darrell Gross, owner of MRS Heating & Cooling in New Castle, Ind., discusses family businesses, partnerships, training and rebranding.

Originally published Published: 09.01.15 Author By Terry Tanker

20 Questions with Richard Weaver

Richard Weaver, owner of Best in the West Air Conditioning & Heating in Palm Springs, Calif., discusses starting from scratch, customer service and his love of animals and hot rods.

Originally published Published: 08.01.15 Author By Terry Tanker

20 Questions with Mike Rowe

Mike Rowe, the creator and executive producer of Discovery’s “Dirty Jobs” and his new show on CNN, “Somebody’s Gotta Do It,” discusses being authentic, how to address the labor shortage …

Originally published Published: 07.06.15 Author By Terry Tanker

20 Questions with Bill Stueber

Bill Stueber, owner of Blue Ridge Heating and Cooling in Pine Beach, N.J. and a 2015 Tops-in-Trucks Fleet Design Contest winner, discusses the challenges of finding good people, updating the …

Originally published Published: 06.08.15 Author By Terry Tanker

20 Questions with Bob Vila

Bob Vila, considered the forefather of home improvement television, discusses how he got started, running a small business, upgrading HVACR equipment and the growing trend toward IAQ.

Originally published Published: 04.01.15 Author By Terry Tanker

20 Questions with Crawford Ker

Crawford Ker, former NFL player and founder of the Ker’s WingHouse restaurant chain, discusses learning how to run a business, how to build a team and what he looks for …

Originally published Published: 03.01.15 Author By Terry Tanker

20 Questions with Ken Blanchard

Ken Blanchard, whose book “The One Minute Manager” has sold more than 15 million copies and has been translated into more than 40 languages, discusses servant leadership, changing your management …

Originally published Published: 02.01.15 Author By Terry Tanker

20 Questions with Erik Bryan

Erik Bryan, owner of Precision Air and Plumbing in Chandler, Ariz., discusses his service in the Marine Corps, his past experience as a construction contractor and working with family.

Originally published Published: 01.05.15 Author By Terry Tanker

The Best of 20 Questions (2011-2014)

Since we last ran a Best of 20 Questions four years ago, Publisher Terry Tanker has continued to interview many of the top HVACR contractors, distributors, suppliers and consultants, as …

Originally published Published: 12.01.14 Author By Terry Tanker

20 Questions with Tim Sanders

Tim Sanders, the maverick CEO of Los Angeles tech start-up Net Minds and founder of research firm Deeper Media Incorporated, discusses creative thinking, leadership and always challenging yourself and learning.

Originally published Published: 11.01.14 Author By Terry Tanker

20 Questions with Anne Beiler

Anne Beiler, founder of Auntie Anne’s Hand Rolled Soft Pretzels — the world’s largest hand rolled soft pretzel franchise with more than 1,000 locations worldwide — discusses the challenges of …

Originally published Published: 10.01.14 Author By Terry Tanker

20 Questions with John Kahl

John Kahl, chief executive officer of ShurTech Brands, makers of the original Duck brand duct tape and other home improvement and office products, discusses engaging with customers, letting his team …

Originally published Published: 09.01.14 Author By Terry Tanker

20 Questions with Konrad Rybak

Konrad discusses his company’s mission to be customer oriented, plans for growth and what he looks for in a supplier partner.

Originally published Published: 08.01.14 Author By Terry Tanker

20 Questions with Jason Stom

Jason Stom, president and CEO of Clear the Air Cooling & Heating in Friendswood, Texas discusses his company’s history, his father’s legacy and the importance of enjoying what you do.

Originally published Published: 07.01.14 Author By Terry Tanker

20 Questions with Winston Hancock

Winston Hancock discusses Gilman Heating & Cooling's long history, the need to transition marketing to a professional firm and the importance of training and education.

Originally published Published: 06.01.14 Author By Terry Tanker

20 Questions with Steven Blue

Steven Blue, CEO of Miller Ingenuity, author, keynote speaker and business coach discusses company growth, profits, toxic employees and his soon-to-be released book, Outdo. Outlast. Outsmart.

Originally published Published: 05.01.14 Author By Terry Tanker

20 Questions In Memory of Jack Hutchinson

After the sudden passing of Jack Hutchinson, Vice President of Sales for HVACR Business, Publisher Terry Tanker collected memories from those who knew him well.

Originally published Published: 04.01.14 Author By Terry Tanker

20 Questions with Tony Petrolle

Tony Petrolle President of Gaithersburg Cooling & Heating (GAC) and Bryant’s 2013 Dealer of the Year discusses acquiring a company, assembling the right team and the development of a quality …

Originally published Published: 03.01.14 Author By Terry Tanker

20 Questions with Mike Reilly

Mike Reilly, president and Owner of EWC Controls, discusses manufacturing, family businesses and how his company provides contractors solutions to customer problems.

Originally published Published: 02.01.14 Author By Terry Tanker

20 Questions with Wendy Staso

Wendy Staso, president and CEO of Huckestein Mechanical Services, Inc., discusses turning around a troubled company in difficult economic times, building the right team to do the job and rebuilding …

Originally published Published: 01.01.14 Author By Terry Tanker

20 Questions with Chris Nelson

Chris Nelson, president, Carrier Residential and Commercial Systems North America, discusses the military, sales and marketing, operational and strategic planning, innovation and success.

Originally published Published: 12.01.13 Author By Terry Tanker

20 Questions with Mark Lowry

Mark Lowry, executive vice president of The Refrigeration Service Engineers Society in Washington D.C., discusses improving service technician training, certification, and competence.

Originally published Published: 11.01.13 Author By Terry Tanker

20 Questions with Ron & Yvette Farris

Ron and Yvette Farris, owners of Air Control Corporation in Springvale, Ark., discuss managing a business together, service agreements, re-branding and delegating responsibility to employees.

Originally published Published: 10.01.13 Author By Terry Tanker

20 Questions with Lee Rosenberg

Lee J. Rosenberg, P.E, chairman of Rosenberg Indoor Comfort, in San Antonio, discusses travel, his HVACR career and the challenges of owning a family business.

Originally published Published: 09.01.13 Author By Terry Tanker

20 Questions with Peter Hungate

Peter Hungate, owner of Pacific Air Systems in Tacoma, WA, discusses business processes, ordering fleet vehicles, mentors, customer service and giving up company control in order to grow.

Originally published Published: 08.01.13 Author By Terry Tanker

20 Questions with Tom Edwards

Tom Edwards, president of Ruskin Air and Sound Control in Grandview, Mo., discusses management skills, mentors, Ruskin Guiding Principles, social media and recreational activities.

Originally published Published: 07.01.13 Author By Terry Tanker

20 Questions with Mark Evans

Mark Evans, owner and president of Burton A/C, Heating, Plumbing and More in Omaha, Neb., discusses future growth, employee training, employee motivation and things to do on rainy golf vacations.

Originally published Published: 05.01.13 Author By Terry Tanker

20 Questions with Ray Isaac

Ray Isaac, president and one of the fourth-generation owners of Isaac Heating & Air Conditioning, discusses company values and vision, the customer experience, and growing up in a family business.

Originally published Published: 04.01.13 Author By Terry Tanker

20 Questions with Lisë Stewart

Lisë Stewart, founder of the Galliard Group, discusses exit strategies, strategic planning, organizational development, hiring and recruitment and developing effective succession plans.

Originally published Published: 02.01.13 Author By Terry Tanker

20 Questions with Chris Baker

Chris Baker, president and COO of Virginia Air Distributor, discusses family businesses, customer service that sets his business apart from others and his passion for triathlons.

Originally published Published: 01.01.13 Author By Terry Tanker

20 Questions with Takeshi Ebisu

Takeshi Ebisu, senior executive officer for Daikin, discusses Daikin Industries' acquisition of Goodman Global Inc. for $3.7 billion and what the future holds for both companies.

Originally published Published: 12.01.12 Author By Terry Tanker

20 Questions with Steve Saunders

Steve Saunders, president of employee-owned Tempo Mechanical in Dallas, discusses green building practices.

Originally published Published: 11.01.12 Author By Terry Tanker

20 Questions with John Barbour

John Barbour, owner of Union Mechanical in Fort Myers Florida, discusses advertising, his company's award winning fleet design, business growth and challenges facing his company in the coming year.

Originally published Published: 10.01.12 Author By Terry Tanker

20 Questions with Joe Timo

Joe Timo, founder of Timo’s Air Conditioning & Heating in Palm Springs, discusses branding, search-engine optimization and the unusually humid desert summer.

Originally published Published: 09.01.12 Author By Terry Tanker

20 Questions with John and Jeff Churchill

John and Jeff Churchill, the father-and-son team running ServiceOne in Omaha, Neb. discuss strategy, marketing, add-on acquisitions and competition in their market.

Originally published Published: 08.01.12 Author By Terry Tanker