Jim is president of BBA Consulting Group Inc. a management consulting and training firm dedicated to helping technical service firms leverage the untapped potential in their business-development efforts. For additional information visit bbaconsulting.ca. "
Seven areas management must focus on to instill a strong, customer-focused, business-development culture.
Published: 06.01.23 By Jim Baston
Engaging your technicians in business development activities can increase the value to the overall service your company provides.
Published: 06.01.18 By Jim Baston
Seize the opportunity to define the customer experience through the conversations your technicians have with your customers, and manage the image they portray to your customers.
Published: 03.01.16 By Jim Baston
As managers and leaders, you’re responsible for the actions of your employees and you have an obligation to ensure they’re equipped to successfully deliver upon it.
Published: 03.01.15 By Jim Baston
Field service technicians are on of the greatest business-development resources of any commercial service company. Some firms have trained their technicians on selling, but most service managers I know agree …
Published: 04.01.10 By Jim Baston