Jackie Rainwater is a 46-year veteran and former owner of Peachtree Heating and Air-Conditioning in Atlanta. He built his businesses on service agreements.
Experienced and successful entrepreneur, Jackie Rainwater, discusses why it's important to designate a primary service area and how to do it the right way.
Would you like to triple your customer referrals? Increase your sales closure rate 10%? Cut your installation warranty cost 75%? Add 1% to your installation profits? Reduce the turnover rate …
Weather-driven sales certainly are a nice windfall when they happen. However, depending on temperature extremes to grow a viable hvac retail business simply doesn’t work for the long haul. In …
By educating customers about additional accessories, your company can increase sales and profit margins.
Delivering hvac and IAQ products and services customers want and need in a way that makes their overall experiences with your company convenient and pleasant should be the primary objective …
Using key performance indicators and financial information is vitally important in operating a successful hvac business. Never overlook the extreme importance of also maintaining the right company culture.
Maximize productivity and profits by establishing an effective primary service area and making sure your organization clearly understands it.
Failure to properly communicate with employees (co-workers) on a consistent and timely basis is one of the biggest causes of the inability to achieve growth, profitability, and stability.
A culture that values and nurtures its customers and co-workers was the key to the tremendous growth and profitability of Peachtree Heating and Air Conditioning (Peachtree) from 1990 to 2002.
Part 3 of a series: How Peachtree Heating and Air Conditioning put in place principles, practices, and processes to assure co-workers were “winners”.
Referencing the culture he established at Peachtree Heating and Air Conditioning, Jackie Rainwater describes how to ensure the customer “wins” in every interaction with your company.
What is culture and how do you develop the right kind of culture within your company?
