Understanding the law is one element of protecting an employer from potential liability, but preparing an action plan to handle workplace harassment is a very critical step in avoiding problems and exposure.
If you earned your stripes before NATE was around, you may not be aware of how in-depth their exams are. To earn an installation or service certification, a technician must pass both a 50 question core exam, and a 100 question specialty test.
Scott Larson, who is the third generation to lead his family business, discusses future industry trends, contractor education and what it means to be successful.
Jay Baer, whose newest book Talk Triggers is available now, discusses digital marketing for contractors, online reviews and what makes for great customer service.
By knowing what motivates people, and what stresses them out, you can improve your ability to hire the right person, supervise your staff, and even improve your sales closure rates.
Demonstrate the value of a good preventive maintenance program to your customers. The key components of maintenance include how often and when, along with the payback on investment.
