Seven Service Behaviors To Boost The Bottom Line
By Joe Takash
Applied with passion and consistency, your business results will improve. Winning Behaviors: Smile, firm friendly handshake, direct and pleasant eye contact. Motivational pioneer Earl Nightingale said, "Treat every person you meet like he or she is the most important person on earth, because to that person they are." Right on, Earl.
5 Aspects of Strong Goals and the Consequences of Missing Them
By Keven Prather
Setting goals is a catalyst for success, especially if you’re planning for the future of your ownership and the success of your business. The strongest goals tend to have five aspects that help you guide the process of achieving them. In other words, when you set goals, you want to set SMART goals.
Stupid Truck Mistakes Contractors Make
By Ruth King
Over the past thirty-five years, I’ve seen mistakes contractors make repeatedly when managing truck fleets. These avoidable mistakes end up costing contractors thousands of dollars. It is unnecessary.
Conflict Isn’t a Threat. It’s an Opportunity To Learn
By Laura Sukorokoff
Train management to manage conflict resolution well
Poor managers – and I’m not rolling my eyes as I type this— for I believe managers have one of the toughest jobs in leading people. One of the tough things they must do is lead their team members through and to conflict resolution.
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