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Protect Your Brand Image

A GPS tracking solution can help protect your brand image by preventing unsafe driving behavior, eliminating unauthorized usage of company vehicles, reducing environmental impact and ensuring every customer has an excellent experience.

Create a Culture of Safety with Your Fleet

Implementing a fleet management solution and providing technicians with in-house driver education courses can help to improve the safety of your drivers, vehicles and reputation.

Risk Management Shouldn’t Be Risky Business

Instead of focusing on finding the best insurance policy for when an accident occurs, why not focus on preventing it from happening in the first place?

5 Steps to Satisfy an Unhappy Customer

Both unhappy customers and happy customers deserve to be treated like they are your only customer, especially in the HVAC world.

20 Questions with Bill Stueber

Bill Stueber, owner of Blue Ridge Heating and Cooling in Pine Beach, N.J. and a 2015 Tops-in-Trucks Fleet Design Contest winner, discusses the challenges of finding good people, updating the company brand and transitioning the business to his daughter.

How to Deal with an Angry Employee

It takes all kinds to make a workplace function. Unfortunately, some of those kinds can be employees who are disgruntled, discouraged or overtly upset — either with you as the boss, or with the company.

What is the Company Really Worth?

Whether you're looking to sell your company, or buy a competitor, it's important to know how to conduct an accurate business valuation.

Training is Crucial to Contractor-Distributor Success

A comprehensive training program establishes a common foundation from which all new associates can build.

Stay True to Your Core Values

Taking the time and energy to define values is one of the most important things you can do to make your company thrive.

Next Generation of Decision Makers

Millennials — today’s largest group of consumers — want data, speed and trusted advisors who are eager to collaborate when making buying decisions.

A Purpose-Driven Culture is Essential to Company Success

Making time to sit down and think about a long-term mission is a vital first step toward infusing the company with a culture of purpose.

Understand Your P&L Statement: Gross Margin

While gross profit can vary widely from month to month depending on how busy your company is, gross margin should not vary more than a few points each month.

20 Questions with Dave McIlwaine

Dave McIlwaine, president of HVAC Distributors, Inc., discusses driving sales, training and the challenge of finding competent technicians.

Nurture Confidence in Your Team

Every leader is a Chief Belief Officer. When you hear people talk about leadership vision, this is ultimately what they mean. Leaders communicate possibility and potential.

Legal Does Not Mean Safe

As more states legalize marijuana, employers should know they still have the right to a drug-free workplace policy.

Avoid the Customer Service Apocalypse

Rid your company of zombies and replace them with eager, emotionally invested employees.

Shred the Paper and Go Mobile

Six strategies to convert paper forms to highly customizable mobile apps that enhance productivity.

Understand Your P&L Statement: Cost of Goods Sold

However you decide to categorize expenses in your P&L, it's important to be consistent.

20 Questions with Bob Vila

Bob Vila, considered the forefather of home improvement television, discusses how he got started, running a small business, upgrading HVACR equipment and the growing trend toward IAQ.

Exceptional Service Doesn’t Start on the Front Line

As managers and leaders, you’re responsible for the actions of your employees and you have an obligation to ensure they’re equipped to successfully deliver upon it.

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