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20 Questions with Charles Fletcher

Charles Fletcher, executive vice president of EMCOR Services Mesa Energy Systems in Irvine, Calif, discusses growing an energy business from scratch, focusing on culture and the future of mechanical contracting.

Texting and Driving

Keep your employees’ hands on the wheel and eyes on the road. There are many scenarios in which employers have been found liable for injuries — here’s what you can do to limit liability.

Financing and Bonding Growth Opportunities

Larger projects require significantly more investment up front and usually require a longer period of time for the contractor to get paid. Here’s how to gain access to working capital and take advantage of opportunities within your operational capacity.

The Problem with Listening to Customers

Customer insight is about short term tactics that lead to deeper discounts, price matching, improved service, less inventory and more automation.

Build Your Company’s Profitability

Implementing new procedures and ideas is change. Most employees hate change. As the leader, you must give them reasons for the changes, ask for their input and remind them of why the company is doing new things.

Drug Testing: Legal Implications of Your Company Policy

One very unfortunate accident by an employee under-the-influence could cost a large company significantly or a small company everything.

20 Questions with Chris Hunter

Chris Hunter, owner of Hunter Heat & Air, discusses making the transition from service truck to the office, differentiating from competitors and attracting employees with a great company culture.

Know Your Limitations

In our enthusiasm for our new digital communication tools, we've lost sight of the people behind the tools. Here are five unrealistic expectations we have for our smartphones.

New Wage and Overtime Laws for 2016

The United States Department of Labor (US DOL) is amending the Fair Labor Standards Act in an effort to update it to take wage changes and inflation since the last update in 2004 into account.

Prepare Mentally and Use Engagement to Motivate Others.

The sales world is one of continuous stress and demand for performance. You want your sales team to perform at a high level — and it's up to you to motivate them.

Keys To Selecting Fleet Management Solutions

If you plan to implement fleet management technology, these key factors will help you choose the right one.

Know Your Customers and What They Really Want

Although the secret of success in service may be to profitably provide what the customer really wants, effectively addressing those wants is far from easy.

Why Net Profit per Hour is a Better Way to Price

Calculating pricing using net profit per hour ensures your overhead costs are covered in each job.

20 Questions with Michael Meier

Michael Meier, vice president and COO of Meier Supply Co., Inc., discusses growing up in the family business, training the industry to be better and the advancement of industry technology.

14 Techniques to Improve CSR Performance

The first point of human contact between your company and your prospects and customers is your customer service representative (CSR). The CSR sets the tone for everything that happens. Good CSRs close more calls while bad CSRs drive away business.

Introduce GPS Tracking to Employees

It’s important to introduce GPS tracking technology to employees through education to gain acceptance right from the start and avoid employee pushback. Through communication and education, you can build a positive perception of GPS tracking and gain employee acceptance.

Discover How to Energize Your Workforce and Improve Engagement

To create a sustainable, innovative and high-performing organizational culture, businesses need to focus on both engagement and energy — essentially, moving beyond engagement.

Put your clients first to propser!

Putting your customers’ interests ahead of your own will seem counterintuitive, risky and sometimes even frightening, especially at first. Eventually, though, keeping your commitment to “Clients First” will start to feel natural.

The New Nexus of Refrigerant Strategy

Both market and regulatory actions will play roles in the movement to alternative refrigerants, especially natural refrigerants. Such a transition, however, will require an increasingly collaborative industry focus on training, safety standards, data models and scaled up equipment supply.

Entering the Second Stage of No Man’s Land

At the end of this stage the owner is likely to have a sales manager, an office manager, a service manager and several field supervisors each with a responsibility for properly managing a segment of the business.

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