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Business Tips - Don't be afraid to be the boss at your office.

As much as we hate to admit it, our relationship with our employees sometimes resembles the parent/child relationship. We’re responsible for the actions of our employees, we give them direction and they often come to us for advice, both professionally and personally.

Elevate Your Customer Experience

Whether it’s your receptionist, a sales person calling a new prospect or one of your service technicians out on a call, it’s up to every person who has contact with customers and prospects to ensure a good experience.

20 Questions with Mike Rowe

Mike Rowe, the creator and executive producer of Discovery’s “Dirty Jobs” and his new show on CNN, “Somebody’s Gotta Do It,” discusses being authentic, how to address the labor shortage and his mikeroweWORKS foundation, which provides scholarships to students pursuing a career in the skilled trades.

Develop Leaders in a Small Company

Once you’ve taken the time to list the important skills and the types of knowledge needed to execute your plan, move toward activities that provide your team members with multiple opportunities to grow.

Warning Signs of an Ineffective Leader

Leadership begins with the leader and you won’t be able to build a strong team on a weak foundation. Here are seven warning signs to determine whether assuming a leadership role is a good idea for you.

Protect Your Brand Image

A GPS tracking solution can help protect your brand image by preventing unsafe driving behavior, eliminating unauthorized usage of company vehicles, reducing environmental impact and ensuring every customer has an excellent experience.

Create a Culture of Safety with Your Fleet

Implementing a fleet management solution and providing technicians with in-house driver education courses can help to improve the safety of your drivers, vehicles and reputation.

Risk Management Shouldn’t Be Risky Business

Instead of focusing on finding the best insurance policy for when an accident occurs, why not focus on preventing it from happening in the first place?

Understand Your P&L Statement: Gross Margin, pt. 2

Gross margin should not vary more than a few points each month. If it does, then you must find out why the margin is varying.

5 Steps to Satisfy an Unhappy Customer

Both unhappy customers and happy customers deserve to be treated like they are your only customer, especially in the HVAC world.

20 Questions with Bill Stueber

Bill Stueber, owner of Blue Ridge Heating and Cooling in Pine Beach, N.J. and a 2015 Tops-in-Trucks Fleet Design Contest winner, discusses the challenges of finding good people, updating the company brand and transitioning the business to his daughter.

Tops in Trucks 2015: Amazing Transformations

This year’s Tops in Trucks Fleet Design Contest winners transformed their boring, drab trucks into eye-catching, memorable designs that make lasting impressions with customers.

How to Deal with an Angry Employee

It takes all kinds to make a workplace function. Unfortunately, some of those kinds can be employees who are disgruntled, discouraged or overtly upset — either with you as the boss, or with the company.

What is the Company Really Worth?

Whether you're looking to sell your company, or buy a competitor, it's important to know how to conduct an accurate business valuation.

Training is Crucial to Contractor-Distributor Success

A comprehensive training program establishes a common foundation from which all new associates can build.

Stay True to Your Core Values

Taking the time and energy to define values is one of the most important things you can do to make your company thrive.

Next Generation of Decision Makers

Millennials — today’s largest group of consumers — want data, speed and trusted advisors who are eager to collaborate when making buying decisions.

A Purpose-Driven Culture is Essential to Company Success

Making time to sit down and think about a long-term mission is a vital first step toward infusing the company with a culture of purpose.

Understand Your P&L Statement: Gross Margin

While gross profit can vary widely from month to month depending on how busy your company is, gross margin should not vary more than a few points each month.

20 Questions with Dave McIlwaine

Dave McIlwaine, president of HVAC Distributors, Inc., discusses driving sales, training and the challenge of finding competent technicians.

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