I've always believed in continuing education beyond our formal years in school.
Having started my career in sales, I immersed myself in books on selling — from Tom Hopkin's classic How to Master the Art of Selling to Zig Ziglar's Secrets of Closing the Sale.
Being a willing learner not only helped me be a successful salesman in those early years, it's also helped sustain my effectiveness throughout my career, regardless of my role in the organization.
Moving from sales to general management was an especially challenging time. Thankfully, there's no shortage of management books (see our Management Resource Shelf on pg. 6 for just a few titles worth reading).
Most are focused on management and leadership, with many centered on the thought leadership — idea of the day — of a particular author.
From time to time, I'd pick up some terrific guidance related to this new experience of managing. But still, I struggled with the new responsibilities. Many large organizations have intensive management training programs, but my mid-size employer did not. I knew my journey into management would need to be self-propelled.
I learned there is no manual on how to manage effectively and that true improvement comes from being in the job, doing the work, assessing the results and reflecting on the outcome.
Over the years, I've kept a journal of some of the ideas that shaped the way I approach management.
I come back to these time and again, so as not to let the pressures and issues of the day move me too far from the important concepts.
Maybe you'll find some of these timely and helpful as you face a current challenge, or opportunity.
I don't claim any of these points as my own original thinking and, sadly, I can't source each and every one of them. I can tell you, however, where to go for bi-annual updates to the Top 50 management thinkers: www.thinkers50.com.
The Thinkers50 is a ranking of the most influential management thinkers in the world. They have a growing reputation for innovation in the thought-leadership world. Developing new ways to share the best thinking is at the heart of what they do.
If you're like me, you'll find this is a useful tool to spur new ideas and a valuable resource to help you continue your management education.
Even though it's been years since I've moved from sales to management, I continue to learn every day. Always bettering myself, and the people around me. As leaders, it's our responsibility to encourage learning — and lead by example.
There is no manual on how to manage effectively; true improvement comes from being in the job, doing the work, assessing the results and reflecting on the outcome. Being a …
Peter Drucker, the inventor of modern management, once said, "The customer rarely buys what the business thinks it sells him."
It means they practiced the four Ps of retail; Personality, Positioning, Presentation, and Price. Personality: Your company’s personality mirrors your own.
While the customer may not always be right, the sad truth is, the customer wants what the customer wants.
There is no manual on how to manage effectively; true improvement comes from being in the job, doing the work, assessing the results and reflecting on the outcome. Being a willing learner will help you sustain excellence throughout your career.