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10 Sales Tips for a Growing HVACR Business
By Claire Munch
Everyone craves business growth, but finding and keeping it takes special consideration. Successful HVACR owners have a few traits in common: tenacity, a willingness to learn, and strong communication skills. To maximize those traits for steady business growth, you need to incorporate new sales strategies while also planning for growth-stage challenges.
Establish an Appropriate Company Culture
By Eric Knaak
Culture is the heart and soul of any organization — it’s how things are done and what is expected of all team members.
5 Steps to Satisfy an Unhappy Customer
By Gere Jordan
Your company lives and dies by its reputation, and its ability to create lasting relationships with customers. At a time when online reviews can destroy your company and every lost customer becomes profit for your competitors, it should be your company's priority to make sure that each and every customer you have is satisfied with the work you completed.
20 Questions with Captain Mike Abrashoff
By Terry Tanker
Terry Tanker recently met with former U.S. Navy Captain Mike Abrashoff, who took control of the USS Benfold, one of the worst performing ships in the Pacific Fleet. After just 12 months, Abrashoff transformed the ship — using the same crew — and won the Navy’s Spokane Trophy for best-performing ship in the Pacific Fleet. The two discussed leadership, motivation, organizational transformation, Abrashoff’s best-selling book, “It’s Your Ship” and his training academy, Aegis Performance Group.
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