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Give Your Branding Time to Work
By Terry Tanker
One of my favorite discussion topics is branding. I see a lot of companies, large, small and in-between, doing this well. I also see and deal with an equal number that don’t.
Streamline Communication for Better HVACR Management
By Alan Smith
Effective communication is essential for any business, but for HVACR and plumbing businesses, with multiple departments and technicians in the field, it is of paramount importance. Whether a service technician needs to speak with a manager while on a job or a potential customer needs to schedule a service call, lines of communication should be outlined and easily accessible.
20 Questions with Mike Abrashoff
By Terry Tanker
Terry Tanker recently met with former U.S. Navy Captain Mike Abrashoff, who took control of the USS Benfold, one of the worst performing ships in the Pacific Fleet. After just 12 months, Abrashoff transformed the ship — using the same crew — and won the Navy’s Spokane Trophy for best-performing ship in the Pacific Fleet. The two discussed leadership, motivation, organizational transformation, Abrashoff’s best-selling book, “It’s Your Ship” and his training academy, Aegis Performance Group.
Assemble a Winning Team
By Bob McEwan
Great teams in any organization functions in many ways like a family; both are comprised of people who are connected to a common relationship, goal and vision. A team that truly respects each other and wants to succeed together will operate similar to a family in the sense that both share a deep trust with each other-even if they don’t always agree.
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