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SUCCESS FACTORS

Successful HVACR Ownership: From Zero To 6 Million
By Bart Hawley
In 2015, I had a good-paying job at a reputable HVACR company. I was a respected commercial service technician, and I enjoyed my job. Although everything was good, I was attracted to what Michael E Gerber calls the “entrepreneurial myth” – more money, more freedom, respect, an abundant life, all of it. So, with four kids and a stay-at-home wife, I quit my steady job and set out to live out the American dream. I had about $20,000 in a retirement account and a couple thousand in my savings account when I took a leap of faith. 

20 Questions with Michael Ficacci
By Terry Tanker
In case you missed this when it first ran, here is a great 20Q from 2021 when Terry Tanker sat down with Michael Ficacci Vice President of Marketing, Testo North America. The two discussed muscle cars, RVs, and boats and also how technology can give you an edge. 
The Compensation Equation™ Part 3/3 Recruitment, Retention, and Company Culture
By Chris Crew
One of the things that we know as an owner/operator of a home service company, is that you must focus on team members. Nothing in your business happens without them. 
Deliver an Exceptional Service Experience
By Jim Baston
First published in 2017, this is a good article to revisit! A fine watch is like a good field service organization. It serves its customers accurately and is consistently on time. You can only see the face of the watch and that’s what you depend on to give you great service (accurately tell you the time).
Tops In Trucks Fleet Design Contest 2023
By Terry Tanker
Welcome to our 2023 Tops-In-Trucks Fleet Design Contest issue. Sixteen years ago, we introduced this contest because we understood the large investment a fleet represents to a contractor. 

 
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