Ursula C. Mannix

Ursula Mannix is a customer experience consultant. In addition to CX consulting, she designs and facilitates workshops and seminars. She can also deliver keynote addresses. For more information, visit:"

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Employee Performance Mapping Ensures Competitive Edge

Management by objectives helps align employee performance goals with your company's overall strategy to improve customer satisfaction.

Originally published Published: 06.01.23 Author By Ursula C. Mannix

Crisis Management: Are You Prepared?

Crises have the potential to threaten public safety, increase financial expenditure, damage reputation, and impact sustainability. It is critical for management in the early hours and days of a crisis …

Originally published Published: 08.01.10 Author By Ursula C. Mannix

Supervising Your Team

A supervisory system will guide you in planning, directing, and controlling the performance of your employees.

Originally published Published: 03.01.09 Author By Ursula C. Mannix

Managing Expectations Helps Grow High-Performance Employees

If you set up your employees to fail, they will. However, if you five them the right tools and encouragement they need to do a great job, you will be …

Originally published Published: 09.01.08 Author By Ursula C. Mannix