Tracy Robinson

Tracy Robinson

Tracy Robinson is a Customer Experience Coach at Nexstar Network. She brings direct experience from several PHCE-industry roles including call center representative dispatcher call center manager corporate trainer and employee development manager. To learn more visit or call 888-240-7827."

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Three Common Phrases Your CSRs Should Avoid

It’s never a good idea to tell a customer what your company can’t do for them. Focus on what you can do to help the situation.

Originally published Published: 09.01.20 Author By Tracy Robinson

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