By deploying technicians with strong soft skills, you’re maximizing the customer experience and increasing the likelihood of maintaining them as a loyal customer.
We sat down with Eric Knaak, vice president of operations for Isaac Heating & Air Conditioning in Rochester, N.Y. and current chairman of the Air Conditioning Contractors of America (ACCA). Eric discussed learning to be a leader, educating the industry and staying humble.
There are a lot of reasons why a contractor should personally buy a building and have the business they own pay them rent. A compelling case could also be made, however, that there are a lot of reasons that a contractor should never own a building.
Larry Gemma, owner of GEM Plumbing & Heating in Lincoln, R.I., discusses growing the family business, recruitment and the importance of company culture.
Rory Richardson and Mike Hastings, owners of Cardinal Heating & Air in Kirkland, Wash., discuss making their mark, learning to lead and the importance of company culture.
Accurate financial statements are critical to ensure that the business is profitable or to give owners the information they need to take steps to make it profitable.
The air surrounding us can be measured, filtered, circulated, cooled, heated, de-humidified and humidified; but first, HVACR professionals should understand it.
