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HVACR News

Who Can See Personnel Files?

Who in your company do you permit to see personnel files? The second question is a legal one: Who is permitted to see personnel files as a matter of law?

Hold on Tightly to Top Employees

Communication, recognition, and inclusion will help your company retain its most powerful asset.

20 Questions with Greg Neimi

Greg Niemi, CEO of Nexstar, discusses growth strategies, high-performance teams, making an honest dollar and where the industry will find its next-generation workforce.

Five Things Customers Require

Managing internal customers properly is critical to both bringing in revenue and turning revenue into profits. Mike Callahan offers five critical components necessary for consistently meeting the requirements of our external customers.

Focusing on Social Media

Fortune 500 companies all the way down to mom-and- pop shops are learning how to take advantage of all that social media has to offer. And just like the Internet, it’s here to stay.

Spot Trouble Quickly with Trend Data

Financial benchmarking, both short and long term, is critical to making good business decisions that will keep your company financially healthy. When you see the numbers trending in the wrong direction, take action immediately. It could save your company!

Homeowners Have Limited Liability for Worker Injury

Is an hvacr contractor responsible for injuries to an employee by hazards in a customer's home?

Look Outside-In To Survive Economic Turbulence

The number 1 challenge for every manager or business owner is to understand how the needs, requirements, and expectations of customers have changed.

How to Build Strong Leadership Teams

Deep leadership positions companies to survive and even prosper during challenging times. Such companies possess not only leaders, but also strong leadership teams.

20 Questions with Lynn Piller

Lynn Piller, the president and third-generation owner of the O’Connor Company Inc., discusses guitars, the new and reshaping business landscape and growth areas for contractors.

Five Life Lessons for Leaders

How to fix mistakes, determine when to drop a product, and other lessons.

Tops in Trucks 2009: Quality Customer Service

One way hvacr contractors communicate their trustworthiness, technical ability, and quality customer service is through their trucks. Company owners who still do not see their fleets as one of the top communication tools and ways to gain customer confidence need to listen to the winners of this year’s Tops In …

Financial Benchmarking, Part 1

Financial benchmarking provides you the assurance that your business is going well, or the clues to when it isn’t so that you can take action.

The Importance of Succession Planning

Whether you are a sole owner or in a partnership, considering estate planning issues now will ensure that your business survives and prospers later.

20 Questions with Dave LaGrand

Dave LaGrand, president and CEO of NORDYNE, discusses leadership philosophy, cars and innovation.

Protect Your Secrets

With an understanding of when and how to use confidentiality agreements, you can prevent information on your business operations from landing in the hands of your competitors.

The Natural Selection Process of Business

In business, as in sports, music, and hundreds of other skill sets, there are naturals — those born with the talent and skills necessary to perform at the highest levels. This certainly is true of leadership.

The Art of Buzz

The reasons people talk about products and services and the best ways to seed discussions.

Laser Printing Primer

Prevent check fraud by understanding how laser checks can be altered and put technology in place to prevent disaster

20 Questions with Ken Lang

Ken Lang, owner of KW Lang Mechanical in Solon, Ohio, discusses the best boating route to Florida, his path to management and what it means to sell green in this industry.