Increase Your Dispatch Profitability
By Ruth King
Your dispatcher can make or break the profitability of your service department and potentially your company. Dispatch is one of the most stressful positions, because the dispatcher is constantly juggling the phone, the technicians, the customers and the boss. If they drop the ball….

Understand the Tax Implications of Business Mergers
By Daniel J. Thrailkill
Whether you’re selling a business, buying a business or merging two or more businesses, there are myriad tax and legal issues that need to be navigated, such as financing structure, purchase price allocation and fair trade laws.

Preparation is Key
By Jodi Peter
t’s March and the calendar says it’s spring. But if you’re the owner or general manager of an air-conditioning business, summer is likely already on your mind. Air-conditioning companies make up to 70 percent of their profits during the summer months.

20 Questions with Keni Thomas
By Terry Tanker
Terry Tanker met with former U.S. Army Ranger, country singer, and motivational speaker Keni Thomas in Atlanta. Thomas was awarded the Bronze Star for Valor in the battle of Mogadishu and was the squad leader in the now-famous fight immortalized in the film Black Hawk Down. The two discussed the military, leadership, music, and his new album Gunslinger.

The Problem with Listening to Customers
By Terry Tanker
I read an article recently, "Listen to Competitors — Not Customers" by Adam Hartung on and he has a compelling argument. As Henry Ford once said, "If I had asked my customers what they wanted, they would have told me a faster horse."
Samsung HVAC America Appoints Victor Gomez as SVP and COO

Danfoss and Enersponse Partner to Enhance Accessibility of Automated Demand Response Solutions for U.S. Food Retailers

Marc Kermisch Joins Malco Tools Board of Directors

Hannes Leichtfried Named Head of Danfoss Drives in North America
Shoemaker Adds Opposed Blade Damper Registers
Infinitum Aircore EC
Toshiba Carrier Launches Heat Recovery Unit
Easyzone Offers Plug-and-Play Zoning for VRF’s
EVAPCO’s New PHW: Induced-draft Parallel Hybrid Fluid Cooler