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4 Keys to Using Feedback During Technician Training

Updated: 03.01.22 by Garrett Cook

Owners and managers need to make sure their employees understand that feedback is a gift: used appropriately, it can help improve their job performance. Find out how.

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Prostate Cancer

Updated: 01.11.22 by Alan and Pamela Davis

A man is 35% more likely to be diagnosed with prostate cancer than a woman is to be diagnosed with breast cancer; however nearly 100% of patients diagnosed early can be cured. Here are the signs and symptoms to look for and some preventive measures to take.

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Invest in Training

Updated: 08.01.21 by Eric Knaak

You need to do something for the future of your company — and investing in the futures of your employees will pay dividends for many years to come.

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Implement Your Training

Updated: 07.01.21 by Pete Danielson

Develop an operating system to help your team with implementation of ideas from seminars and conferences.

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Lay a Foundation for a Customer-Centric Organization

Updated: 05.01.21 by Heather Rollins

Empower your employees to help your customers.

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Commissioning is Key to Understanding Retro-Commissioning

Updated: 01.01.21 by Marty Indursky

Buildings evolve over time and, in today’s COVID-19 environment, retro-commissioning is more important than ever.

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Three Common Phrases Your CSRs Should Avoid

Updated: 09.01.20 by Tracy Robinson

It’s never a good idea to tell a customer what your company can’t do for them. Focus on what you can do to help the situation.

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5 Things to Know About Smart HVACR Maintenance

Updated: 03.01.20 by Joe Samel

With today’s technology your firm can now offer detailed, customized information on a homeowner’s system, driving engagement and renewals.

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How Do You Sound?

Updated: 02.01.20 by Tom Merriott

If you’re a general manager or an owner, it’s your responsibility to know how your company sounds 24 hours a day. This is shocking news to some, but knowing how you sound is vital to the continued success of your organization.

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Mixed-Use Space Turns to VRF for Complete Solution

Updated: 12.01.19 by LG Air Conditioning Technologies

For nearly the same cost as a traditional system, with greater savings and overall efficiency over its lifespan, The Ebell of Los Angeles now has a highly reliable, energy-efficient HVAC solution that delivers comfort and convenience for its occupants.

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Affordable Housing Alliance Meets Energy - Cost-Savings Goals

Updated: 12.01.19 by Panasonic Heating and Air Conditioning

Because the Affordable Housing Alliance met its goals to increase energy-efficiency and reduce costs for residents, Panasonic’s technology is a viable solution for future new construction and renovation projects in low-income neighborhoods.

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Avoid Time Waste

Updated: 10.01.19 by Jamie Kitchen

Strategic diagnosing and troubleshooting reduces both call backs and time wasted accomplishing nothing.

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Why Worry About Airflow?

Updated: 07.01.19 by HVACR Business Staff

The air surrounding us can be measured, filtered, circulated, cooled, heated, de-humidified and humidified; but first, HVACR professionals should understand it.

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Benefits of Preventative Maintenance

Updated: 03.01.19 by Danfoss

It’s important to know in advance what constitutes the scope of preventative maintenance for both you and your customers.

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Develop a Productive Co-op Program

Updated: 01.01.19 by Kirstie Nugent

A co-op program can be used as a first step to eventually fill open entry-level positions in your company.

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Reduce Callbacks Through Training

Updated: 01.01.19 by Jamie Kitchen

Ensure technicians are well versed in troubleshooting, proper installation and documentation protocols.

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Identify People with Skills and Develop Them

Updated: 11.01.18 by Jamie Kitchen

Overcome the skills gap by educating, training and creating your own skilled workforce.

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Be Proactive with Refrigeration Maintenance

Updated: 09.01.18 by Danfoss

Demonstrate the value of a good preventive maintenance program to your customers. The key components of maintenance include how often and when, along with the payback on investment.

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Stop Training, Start Learning

Updated: 08.01.18 by Lance Sinclair

A move toward a learning model will increase the retention of knowledge in your training program.

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Implement On-the-Job Training

Updated: 08.01.18 by Mike Moore

Becoming a proficient HVACR professional requires training and education — lots of it.

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Why Education is Important

Updated: 08.01.18 by Jamie Kitchen

Don’t let your training and education program fall through the cracks.

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Make Informed Decisions on Training

Updated: 07.01.18 by Jeff McLanahan

Don’t let anyone decide for you — gather all the facts and come to your own conclusions.

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When to Seek Outside Training Help

Updated: 02.01.18 by Mike Moore

Stay ahead of the game with a strategic partner you can trust.

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The Importance of Ride-Alongs

Updated: 10.01.17 by Jodie Deegan

Finding the time to escape from the office and ride with one of your technicians for a day can be difficult. But, time spent mentoring and bonding with your employees in the field is solid gold.

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Deliver an Exceptional Service Experience

Updated: 09.01.17 by Jim Baston

Ensure all team members act together to contribute to an exceptional customer experience.

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Focus on Customer Service

Updated: 08.01.17 by Tom Merriott

Transform your CSRs from simple ‘call takers’ to best-in-class customer service specialists.

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Set Up Your Own In-House Training Program

Updated: 07.01.17 by Rob Greenblatt

Companies that invest in training benefit from reduced turnover, increased skill set and increased productivity.

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Customers Trust Great Technicians

Updated: 05.01.17 by Jim Baston

You can learn a lot about excellent customer service by watching your truly great technicians.

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The Need for Education

Updated: 03.01.17 by Howard Weiss

A skilled workforce begins and ends with the contractor — here’s how you can get involved.

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The Importance of AHRI Standard 400

Updated: 07.01.16 by John Boyer

It’s important that HVACR professionals are educated on the importance of specifying reliable, high-performing equipment for owners and contractors of commercial buildings systems.

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Sales & Service Training for Business Results

Updated: 05.01.16 by Dan Friesen

In this industry, we not only want to hire good people, we also want to continually train those people to be the best. Know when your in-house training is working, and when it’s time to seek outside help.

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Introduce GPS Tracking to Employees

Updated: 12.01.15 by Jenny Malcolm

It’s important to introduce GPS tracking technology to employees through education to gain acceptance right from the start and avoid employee pushback. Through communication and education, you can build a positive perception of GPS tracking and gain employee acceptance.

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Create a Culture of Safety with Your Fleet

Updated: 06.01.15 by Kevin Burnett

Implementing a fleet management solution and providing technicians with in-house driver education courses can help to improve the safety of your drivers, vehicles and reputation.

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Training is Crucial to Contractor-Distributor Success

Updated: 05.01.15 by Lander Claassen

A comprehensive training program establishes a common foundation from which all new associates can build.

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When Safe Equals Savings

Updated: 03.01.15 by Matthew Stangle

Businesses that have a strong safety culture in place have fewer losses. By communicating these preventive measures, your business can save on insurance premiums.

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Continue Your Education

Updated: 11.01.14 by Tony D'Avino

There is no manual on how to manage effectively; true improvement comes from being in the job, doing the work, assessing the results and reflecting on the outcome. Being a willing learner will help you sustain excellence throughout your career.

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Make Continuing Education Count

Updated: 05.01.14 by Pete Skinner

Technicians love to learn, much more than the average student, if it’s done right. Choosing the right trainer is essential in ensuring your technicians actually learn.

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5 Telephone Customer Service Tips for HVACR Contractors

Updated: 03.01.14 by Gere Jordan

Be Prepared to Satisfy Customers When They Call.

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The Right HVAC/R Tools Can Drive Field Performance

Updated: 03.01.14 by Bill Spohn

Are you performing as efficiently as possible using the right HVACR tools?

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Employee Education and Training: In the End, We All Win

Updated: 03.01.14 by Wade Mayfield

Employee Education and Training: In the End, We All Win. Why should I invest in education and training?

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Diagnostic Tools that Will Save You Time and Make You Money

Updated: 02.01.14 by Bill Spohn

Identifying the Tools You Need to Supercharge Your HVACR Senses

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To Increase Sales, Train Your Team to Say “Yes”

Updated: 05.01.12 by Michael Feuer

The word “yes” is the launching pad for every transaction, but too many companies don’t seem to get it.

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Home Performance Contracting Essentials

Updated: 04.01.12 by Larry Taylor

Educate consumers, train your staff, and correct misinformation.

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Train And Educate In Multi-generational Workplace

Updated: 01.01.12 by Esther Joseph

Today’s complicated office structure is made up of several different generations of employees, yet there are two that can be radically different: Baby Boomers (approaching retirement; born between 1946 and 1964) and Millennials (entering the workforce; between the ages of 18 to 30).

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Clearing Up Cloud Confusion

Updated: 01.01.12 by Heather Onorati

How a cloud-computing model can save money, increase capability, and relieve IT headaches for HVACR contractors.

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Focus Zoning Training on Sales Education

Updated: 09.01.11 by Mark Ham

Understanding how to assess load requirements and explain benefits will help sales people identify opportunities and recommend properly sized solutions.

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5 Reasons To Invest In Training Now

Updated: 11.01.10 by Tom Tebbe

Lack of appropriate training has cost contractors and their customers millions of dollars on wasted energy. If you aren’t training today, don’t expect a profitable tomorrow.

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Give Your Bedside Manner a Check-Up

Updated: 07.01.10 by Jim Baston

Companies with a positive bedside manner create a positive customer experience. Here are four steps to creating such a manner.

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7 Steps To Instilling Business Development in Service Techs

Updated: 04.01.10 by Jim Baston

Field service technicians are on of the greatest business-development resources of any commercial service company. Some firms have trained their technicians on selling, but most service managers I know agree techs could do more to boost their business-development efforts.

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8 Questions to Ask Before Investing in Training

Updated: 11.01.09 by Ruth King

Not all training will benefit your bottom line, but it should. Have a solid understanding of methodology, cost, and benefit before making training choices.

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Investing in Your Business

Updated: 12.01.08 by Paul Dooney

Investing in building a team of dependable personnel, offering a reliable product, and performing your services in a consistently trustworthy way will quickly separate you from competition.

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What Small Businesses Can Learn From Hollywood

Updated: 12.01.08 by Guy Kawasaki

Guy Kawasaki discusses five movies that have an important back-story that innovators can learn from.

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The Art of Resisting Irrational Behavior

Updated: 11.01.08 by Guy Kawasaki

Guy Kawasaki talks with Ori Brafman, author of “Sway: The Irresistible Pull of Irrational Behavior”, about the psychological forces at play when smart people make bad choices. Brafman offers insight into what to be aware of when assessing candidates for jobs, the right way to transform a company’s bad reputation, and customer communications.

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Why Change is Good

Updated: 10.01.08 by Guy Kawasaki

Guy Kawasaki talks with Ariane de Bonvoisin, CEO and founder of The First Thirty Days, about the importance of embracing change.

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Lower Back Pain

Updated: 09.01.08 by Alan and Pamela Davis

Lower back pain is one of the most common health complaints we hear about today. Pain can be due to ordinary overuse, trauma, or a serious condition. Anti-inflammatory medications, in concert with therapeutic exercises can provide relief.

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Intimacy, Eyesight, and Prevention

Updated: 08.01.08 by Alan and Pamela Davis

In addition to eating right and regularly hitting the gym, intimacy can do wonders for your overall well being. It promotes heart health, lowers stress and helps you sleep better.

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Stressed Out

Updated: 07.01.08 by Alan and Pamela Davis

To help yourself, and your employees, better cope with stress, encourage communication. You can also support employees through social activities, employee assistance programs and encouraging regular exercise.

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Outsource To India? I Don’t Think So!

Updated: 06.01.08 by Jeff Leone

One owner's strategy for recruiting and retaining good employees includes, billboard advertisements, high-school programs, and a web presence.

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Toxins In The Workplace

Updated: 06.01.08 by Alan and Pamela Davis

In the hvacr industry, workers can potentially be exposed to several toxins. Awareness of these chemicals and antimicrobials is important for overall job safety and health.

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The Power Of Learning

Updated: 04.01.08 by Theo Etzel

Activity is not the same as productivity. It's important to take the time to plan each task, think about how to get it done efficiently and right, and gain knowledge through education and skill training so we have more tools available to us to address a situation better.

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Are You Getting Enough Sleep?

Updated: 04.01.08 by Alan and Pamela Davis

Consistent and persistent lack of sleep deprives your body of much needed time for recharging and can lead to serious ailments.

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Training In A Turbulent Economy

Updated: 04.01.08 by Lisa Bordeaux

Investment in employee development through a well-planned training program provides a significant competitive advantage for contractors. When business is slow, developing highly skilled employees prepares the entire organization to ride the next wave when business picks up.

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Measurements May Double Money

Updated: 04.01.08 by Jim Bergmann

IAQ, along with proper equipment operation, is paramount when it comes to customer comfort and appliance safety. Measuring is the most critical part of all service and sales calls. When replacing existing equipment, a complete evaluation of the ducting system including verification of proper airflow at the registers is warranted

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Why The Best Service Is No Service

Updated: 03.01.08 by Guy Kawasaki

Guy Kawasaki interviews Bill Price, former global vice president of customer service for Amazon, founder of Driva Solutions, and co-author of "The Best Service is No Service." The two discuss the concept of "Best Service" and why it is important for small business owners.

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Protect Your Knees

Updated: 03.01.08 by Alan and Pamela Davis

Knowing how to prevent injuries and heeding warning signs when something is wrong will enable you to continue selling and servicing hvacr systems for years to come.

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Finding The Right Doctor

Updated: 02.01.08 by Alan and Pamela Davis

We rely on our primary care physician for their ability to help maintain our health and to screen for more serious illnesses.

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Health Basics 101

Updated: 01.01.08 by Alan and Pamela Davis

Drs. Alan W. Davis, M.D., and Pamela H. Davis, M.D offer a health maintenance primer, suggesting regular physical exams, dental visits, eye exams, colonoscopy, skin exam, vital signs, electrocardiogram, cholesterol check, CRP, prostate exam, testicular exam, PAP smear, and bone density testing as recommended tests everyone should be having.

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Moving Beyond Sticker Price

Updated: 12.01.07 by Ron Smith

There is more to the value of a properly engineered and carefully installed system than the initial investment. Treating the initial investment as a simple commodity is misleading. When confronted with a price objection, never leave the home without carefully explaining the four costs that make up the total cost of owning and operating an air conditioning and heating system.

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Take Training To The Next Level

Updated: 06.01.07 by Peter Strozniak

HVACR companies are using a variety of methods to build effective training programs. These methods sometimes involve in-house investments, hiring another company to train, or using free training resources from manufacturers and distributors.

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Abundant Opportunities

Updated: 06.01.07 by Theo Etzel

Diverse backgrounds bring a rich mix of talents, attitudes, and opportunities to serve multiple markets within our greater metropolitan market.

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Training: The Final Four Steps

Updated: 05.01.07 by Ron Smith

Part 3 of a three-part series on how to develop a structured employee training program.

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Training: Place, Time, And Ideas Are Crucial

Updated: 04.01.07 by Ron Smith

In the second of a three-part series, Ron Smith details how to create a structured employee training program

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Training: Management’s Greatest Responsibility

Updated: 03.01.07 by Ron Smith

Ron Smith details how to establish an effective training program.

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Tops in Training

Updated: 01.01.07 by Tonya Vinas

The HVACR industry is in perpetual need of highly skilled, enthusiastic employees. At Ferris State University's College of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), they're doing their part to give students a broad base for what they are going to experience in the real world.

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Customer Care Boosts Referrals

Updated: 10.01.06 by Ron Smith

Customer care is all about empathy and begins with hiring. You and your co-workers must treat customers or prospective customers in such a way that they sense that you are concerned about them and their comfort— not just with selling them products or services.

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