How to Stop Turning Wrenches (And Grow Your Business)
Originally published: 03.01.20 by Patrick Lange
Time is finite and, when you absorb all the roles in your company, you’re spread too thin and likely not doing any of the tasks well.
Most HVACR businesses start with an ambitious and talented technician that dared to take the leap and open their own shop. Somewhere along the way, they will get frustrated and realize their income is capped by the hours in the day.
One man working for an hourly rate can only bill so much. The more lucrative route is to lead the business and other technicians by being a true CEO.
Understand that time is finite an despite your best efforts, you can’t do it all.
When you absorb all the roles in your company (salesperson, technician, bookkeeper, and procurement), you are spread too thin and likely not doing any of these tasks well.
Instead, set a goal to get out of the truck and train others your way of doing business. If building a business and making more money is your goal, consider this simple math example.
When you are in the field doing technician work :
$45 net per hour x 2080 work hours in year = $93,600 owner benefit
When you have 5 technicians working for you while you manage as the owner :
$25 net per hour x 5 technician x 2080 work hours per year = $260,000 owner benefit
Other than the take-home pay, there’s another benefit too. Your business becomes sellable.
The "one guy and a truck" business is nearly impossible. The reality is, if you only make money when you are billable, you don’t have a business, you have a high paying job.
It’s okay if that’s what the business owner wants, however, understand when you go on your last service call someday, at the end of your career, that’s it.
There’s no payday at the end.
Buyers are scared off from a business like this because it is never big enough to attract a substantial interest, and customer relationships are in danger of evaporating if the previous owner isn’t servicing them post-sale.
Transition from Truck to Office
Transitioning from the service truck to the front office is among the most difficult things to do for a growing business.
Almost always the owner feels like they are the best technician, with the best with customer service skills and nobody can do it as they can. And they’re probably right.
Thinking like an owner is much different than making decisions as an employee.
You must move beyond this mentality, however, and understand that there are plenty of other capable people that can do the job just fine.
The key is to train them in your shadow and follow through on your companies promise to customers.
Have Faith and Let Go
Being the sole breadwinner for your company can be exhausting when others are counting on you.
Eventually, you will burn out because it’s not a challenge anymore.
By not growing behind ‘a guy in a truck’ means you’re limiting your personal and financial potential. Be willing to get out of your own way.
Groom Your Replacement
Grow your talent. Find someone interested in the industry that may have some formal training and be their mentor. Go on calls together and focus on passing your expertise and philosophy to them.
Over time, you will gain more confidence in their abilities and they can run their own truck. Hiring junior people allows you to be able to afford them and not bring the bad habits learned at another company.
Set Time to Be in the Field
Most HVACR owners got started in the business because being outside and working with their hands was fun and rewarding. The thought of being chained to a desk makes them cringe. But being a good CEO doesn’t mean you have to be a slave to your laptop.
Setting designated times during the week doing site visits, providing leadership on complex jobs and interacting with key customers is a good use of time and what effective HVACR leaders do.
Avoid the temptation of getting sucked back into turning wrenches, however. Firmly stick to your blocked off field times.
Growing a business is extraordinarily difficult and the reality is, most fail, but having bigger goals and scaling beyond yourself can bring peace of mind, flexibility and generational wealth.
Along the way, there will be mistakes made by others that never would have happened if you were the technician doing the job but try to look at every hiccup as an opportunity to fine-tune your processes and train your team.
You’ll make some mistakes, just try and not make the same one twice. Over time, you’ll have a wonderful business that someday can be sold for much more than you ever could make working for someone else.