Facebook Twitter LinkedIn Google+


October 2021

Creating a Culture of Accountability

When it comes to choosing the right software for your company, you need to consider several factors that complement your business obligations.

See more ...

 

Where Transferable Value Comes From

Creating an effective incentive plan that fits the needs of your team is the best way to ensure your management team stays in place and continues to increase business value after your departure.

See more ...

 

Invest in Your Company Culture

While the demands on leadership may be more urgent during times of crisis and change, the principles involved remain the same.

See more ...

 

Customer Service Teams Need Processes for Business Growth

Take your “best of” lists of what your CSRs are already saying, add in the basic rules of customer service, and make a rough draft of your phone-answering script.

See more ...

 

Of Course, I’m Accountable

Rules for drug testing employees can be confusing, but it’s neither as complicated nor as impossible as you may think.

See more ...

 

What is Your Moonlighting Policy?

I had a different employee fix the customer’s system and fired the employee for moonlighting.

See more ...

 

Clint Robertson, Star of HGTV's Boise Boys

Publisher Terry Tanker sat down with Clint Robertson a licensed attorney, CPA, real estate broker, mediator, contractor, negotiator, and serial entrepreneur. He's half of the hit HGTV series Boise Boys. Luke Caldwell is his partner. The Boise Boys are celebrity partners and spokesmen for American Standard Heating and Air Conditioning.

See more ...