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Living in the Information Age

Originally published: 06.01.17 by Pete Grasso

Never before in history has so much information been so readily available to the masses as it is today, for better or worse.

Looking for an answer? It used to be you had to look it up in an encyclopedia. Then the internet came along and changed everything. Suddenly, you were able to “Google” anything and get back millions of answers.

And, if that wasn’t easy enough, now you simply have to speak aloud, “Siri” or “Alexa” or “Hey, Google” and ask your question. Of course, with so much information available, one could have a difficult time discerning the good from the bad.

That’s when you have to rely on sources you trust. For the past 11 years, we’ve dedicated our content to helping you master key management skills and provide you with the resources necessary to build stronger, better, more profitable companies — and we continue to make this content available at hvacrbusiness.com.

One of the benefits of being a business management focused publication is that virtually all of our content over the years is what we call evergreen. Browse through our archives of Ruth King’s columns, for example, and you’ll find you can take what she wrote about five,

six or even nine years ago and easily apply it to your business today.

With such a vast library of content covering so many essential business management topics available on our website, its interesting to note that two of the most popular articles on our website, month after month, deal with the same general subject — Unhappy Employees.

This tells me two things, 1) this is a problem you, as business owners, encounter often and 2) this is a problem people type into Google often, looking for help.

It’s not all that surprising, really. Rarely can you run a business without coming across an employee who is unhappy, or who is underperforming due to a bad attitude.

It happens to even the most successful companies — the difference is, they deal with it quickly, and in a professional manner.

Steven Tulman is an entrepreneur, author and speaker who focuses on helping companies create high functioning and motivated teams. He’s written several articles on the subject of unhappy employees and offers some excellent advice.

“As a manager, you sometimes have to deal with unhappy employees and it is your responsibility to see what you can do to turn the situation around,” he says. “It is not possible to keep all employees happy all of the time, but there are many situations that you can improve.”

If this is something you’re struggling with (and judging by our own site Analytics, it is), just type “Steven Tulman unhappy employees” into Google and you’ll find plenty of help.

Another popular — and valuable — section of hvacrbusiness.com is our Resource Center. Over the years, we’ve referenced many research studies, case histories, white papers and business assets in the magazine. We’ve made these available for you to download in Resource Center.

Long-time subscribers might recall Professor Kaoru Ishikawa’s famous Fishbone Diagram (Terry Tanker has referenced this valuable management tool on many occasions in his Publisher’s Page columns).

It’s a great tool to help you think about a process and all of the contributing factors ending in the result — good and bad. You can read more about, and download a blank template, in our Resource Center.

Of course, I’m sure most of you will be logging on to hvacrbusiness.com this month to check out the photo gallery of our Tops in Trucks Fleet Design Contest winners and runners up.

Sure, you can see who won and read all about them right here in the magazine, but if you’re interested in viewing additional photos, then online is where you go.

And, while you’re there, don’t forget to enter your fleet for next year’s contest — yes, we’re now accepting entries for 2018! — so, download a pdf entry form, fill out an online submission or bookmark the page for later.

Thank You

Speaking of the Tops in Trucks Fleet Design Content, I want to take this time to thank our sponsor, GPS Insight.

GPS Insight provides highly flexible solutions, which include a wide range of customized reports, alerts, and other innovative features that can be tailored to meet specific customer requirements and ensure maximum return on investment.

In fact, GPS Insight recently published a white paper on how you can maintain a positive brand image with GPS tracking on your fleet. Head to hvacrbusiness.com/web-exclusives to read all about it.



About Pete Grasso

Pete is the editor of HVACR Business magazine. He has spent his career working in and with trade media, both as a public relations practitioner and as an editor. He gained a great deal of expertise in the B2B arena, within large and medium sized advertising agencies. Be sure to follow Pete on Twitter and connect with him on LinkedIn!


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