Training & Education

5 Telephone Customer Service Tips for HVACR Contractors

Originally published: 03.01.14 by Gere Jordan

Be Prepared to Satisfy Customers When They Call.

View 5 Telephone Customer Service Tips for HVACR Contractors

The Right HVAC/R Tools Can Drive Field Performance

Originally published: 03.01.14 by Bill Spohn

Are you performing as efficiently as possible using the right HVACR tools?

View The Right HVAC/R Tools Can Drive Field Performance

Diagnostic Tools that Will Save You Time and Make You Money

Originally published: 02.01.14 by Bill Spohn

Identifying the Tools You Need to Supercharge Your HVACR Senses

View Diagnostic Tools that Will Save You Time and Make You Money

4 Keys to Using Feedback During Technician Training

Originally published: 07.01.13 by Garrett Cook

Owners and managers need to make sure their employees understand that feedback is a gift: used appropriately, it can help improve their job performance. Find out how.

View 4 Keys to Using Feedback During Technician Training

Refrigeration Changes Require Industry Cooperation

Originally published: 04.01.13 by Stephen Yurek

Many issues demand the attention of our industry, both here and abroad: increasing government regulation, pressures regarding energy efficiency and minimum energy performance standards, climate change, etc. All of these are likely to be on your mind if not your agenda. But one issue stands out for its potential impact on our industry and its all-encompassing nature — refrigerants.

View Refrigeration Changes Require Industry Cooperation

Home Performance Contracting Essentials

Originally published: 04.01.12 by Larry Taylor

Educate consumers, train your staff, and correct misinformation.

View Home Performance Contracting Essentials

Train And Educate In Multi-generational Workplace

Originally published: 01.01.12 by Esther Joseph

Today’s complicated office structure is made up of several different generations of employees, yet there are two that can be radically different: Baby Boomers (approaching retirement; born between 1946 and 1964) and Millennials (entering the workforce; between the ages of 18 to 30).

View Train And Educate In Multi-generational Workplace

Clearing Up Cloud Confusion

Originally published: 01.01.12 by Heather Onorati

How a cloud-computing model can save money, increase capability, and relieve IT headaches for HVACR contractors.

View Clearing Up Cloud Confusion

Focus Zoning Training on Sales Education

Originally published: 09.01.11 by Mark Ham

Understanding how to assess load requirements and explain benefits will help sales people identify opportunities and recommend properly sized solutions.

View Focus Zoning Training on Sales Education

Boosting Companywide Performance With a ‘Complete’ Software Solution

Originally published: 06.01.11 by Karl Rajotte

Providing end-to-end control and streamlined processes, a bid-to-cash solution can be the single most valuable software investment an HVACR contractor of any size can make.

View Boosting Companywide Performance With a ‘Complete’ Software Solution

5 Reasons To Invest In Training Now

Originally published: 11.01.10 by Tom Tebbe

Lack of appropriate training has cost contractors and their customers millions of dollars on wasted energy. If you aren’t training today, don’t expect a profitable tomorrow.

View 5 Reasons To Invest In Training Now

Laser Printing Primer

Originally published: 04.01.09 by Frank W. Abagnale

Prevent check fraud by understanding how laser checks can be altered and put technology in place to prevent disaster

View Laser Printing Primer

Improve Your Presentation

Originally published: 03.01.09 by Paul Grunau

Paul Grunau offers suggestions on how to prepare for and deliver presentations. He says the ability to articulate why your team is the best choice for a project, and the ability to express how you will help your customer succeed, will continue to grow in importance.

View Improve Your Presentation

Three Ways to Start a Conversation and Finish with a Sale

Originally published: 03.01.09 by Michel Neray

An elevator pitch, infomercial or positioning statement doesn't make for good conversation. Michel Neray offers three alternatives for engaging prospects that will entice them into wanting to know more.

View Three Ways to Start a Conversation and Finish with a Sale

Learning, Understanding, Going Green

Originally published: 01.01.09 by Heather Onorati

The world is going green. No matter where we’re tuned in, we’re bombarded with messages on eco-friendly business solutions, clothing, toys, housewares, vacation spots; you name it. Everything references “going green.” So are hvac contractors listening? According to a recent survey conducted by NORDYNE, the answer is yes.

View Learning, Understanding, Going Green

Investing in Your Business

Originally published: 12.01.08 by Paul Dooney

Investing in building a team of dependable personnel, offering a reliable product, and performing your services in a consistently trustworthy way will quickly separate you from competition.

View Investing in Your Business

Transform Your Business with 2009 New Year’s Revolutions

Originally published: 12.01.08 by Michael Guld

The reality is wherever we spend our precious resources — time, money and energy — is where we will get the greatest results.

View Transform Your Business with 2009 New Year’s Revolutions

What Small Businesses Can Learn From Hollywood

Originally published: 12.01.08 by Guy Kawasaki

Guy Kawasaki discusses five movies that have an important back-story that innovators can learn from.

View What Small Businesses Can Learn From Hollywood

The Art of Resisting Irrational Behavior

Originally published: 11.01.08 by Guy Kawasaki

Guy Kawasaki talks with Ori Brafman, author of “Sway: The Irresistible Pull of Irrational Behavior”, about the psychological forces at play when smart people make bad choices. Brafman offers insight into what to be aware of when assessing candidates for jobs, the right way to transform a company’s bad reputation, and customer communications.

View The Art of Resisting Irrational Behavior

Why Change is Good

Originally published: 10.01.08 by Guy Kawasaki

Guy Kawasaki talks with Ariane de Bonvoisin, CEO and founder of The First Thirty Days, about the importance of embracing change.

View Why Change is Good

Creating Clients For Life

Originally published: 09.01.08 by Tom Piscitelli

Customers who are not treated well at every turn become history; customers who value how they were treated and what they received for their money are your future clients, and represent your future income and success.

View Creating Clients For Life

Lower Back Pain

Originally published: 09.01.08 by Alan W. Davis, M.D. and Pamela H. Davis, M.D.

Lower back pain is one of the most common health complaints we hear about today. Pain can be due to ordinary overuse, trauma, or a serious condition. Anti-inflammatory medications, in concert with therapeutic exercises can provide relief.

View Lower Back Pain

On Sex

Originally published: 08.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.

In addition to eating right and regularly hitting the gym, intimacy can do wonders for your overall well being. It promotes heart health, lowers stress and helps you sleep better.

View On Sex

Stressed Out

Originally published: 07.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.

To help yourself, and your employees, better cope with stress, encourage communication. You can also support employees through social activities, employee assistance programs and encouraging regular exercise.

View Stressed Out

Becoming The Employer Of Choice

Originally published: 06.01.08 by Bob Niewenhous

To be successful in today’s market, contractors and hvacr business owners must get creative and make recruitment a priority.

View Becoming The Employer Of Choice

Outsource To India? I Don’t Think So!

Originally published: 06.01.08 by Jeff Leone

One owner's strategy for recruiting and retaining good employees includes, billboard advertisements, high-school programs, and a web presence.

View Outsource To India? I Don’t Think So!

Toxins In The Workplace

Originally published: 06.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.

In the hvacr industry, workers can potentially be exposed to several toxins. Awareness of these chemicals and antimicrobials is important for overall job safety and health.

View Toxins In The Workplace

Prostate Cancer

Originally published: 05.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.

A man is 35% more likely to be diagnosed with prostate cancer than a woman is to be diagnosed with breast cancer; however nearly 100% of patients diagnosed early can be cured. Here are the signs and symptoms to look for and some preventive measures to take.

View Prostate Cancer

The Power Of Learning

Originally published: 04.01.08 by W. Theodore (Theo) Etzel

Activity is not the same as productivity. It's important to take the time to plan each task, think about how to get it done efficiently and right, and gain knowledge through education and skill training so we have more tools available to us to address a situation better.

View The Power Of Learning

MCAA – The Education Association

Originally published: 04.01.08 by W. Theodore (Theo) Etzel

To ensure contractors remain competitive, the Mechanical Contractors Association of America Inc. (MCAA) offers its members myriad educational opportunities.

View MCAA – The Education Association

Are You Getting Enough Sleep?

Originally published: 04.01.08 by Alan W. Davis, M.D. and Pamela H. Davis, M.D.

Consistent and persistent lack of sleep deprives your body of much needed time for recharging and can lead to serious ailments, such as depression, heart disease, poor glucose metabolism, and an increase in other colds and flues due to a weakened immune system.

View Are You Getting Enough Sleep?

Disaster Planning

Originally published: 04.01.08 by Traci Purdum

Every year natural disasters and common events like fires force thousands of businesses to close, and 25% can not recover. To better your odds of survival, devise a disaster plan.

View Disaster Planning

Technician Training And Education — The Conditioned Air Approach

Originally published: 04.01.08 by Traci Purdum

Giving employees the education they need to excel will lead not only to well-trained technicians, but also to a loyal workforce that will maintain a healthy bottom line for business owners.

View Technician Training And Education — The Conditioned Air Approach

Training In A Turbulent Economy

Originally published: 04.01.08 by Lisa Bordeaux

Investment in employee development through a well-planned training program provides a significant competitive advantage for contractors. When business is slow, developing highly skilled employees prepares the entire organization to ride the next wave when business picks up.

View Training In A Turbulent Economy

Measurements May Double Money

Originally published: 04.01.08 by Jim Bergmann

IAQ, along with proper equipment operation, is paramount when it comes to customer comfort and appliance safety. Measuring is the most critical part of all service and sales calls. When replacing existing equipment, a complete evaluation of the ducting system including verification of proper airflow at the registers is warranted

View Measurements May Double Money

Why The Best Service Is No Service

Originally published: 03.01.08 by Guy Kawasaki

Guy Kawasaki interviews Bill Price, former global vice president of customer service for Amazon, founder of Driva Solutions, and co-author of "The Best Service is No Service." The two discuss the concept of "Best Service" and why it is important for small business owners.

View Why The Best Service Is No Service

Protect Your Knees

Originally published: 03.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.

Knowing how to prevent injuries and heeding warning signs when something is wrong will enable you to continue selling and servicing hvacr systems for years to come.

View Protect Your Knees

How To Hire Co-Workers

Originally published: 02.01.08 by Ron Smith

Recruiting is the practice of getting people interested in working for your company. Hiring is the practice of convincing people that your company is the one they should choose as their place of employment. To recruit and retain competent co-workers you must become an employer of choice. Ron Smith suggests how.

View How To Hire Co-Workers

Finding The Right Doctor: He Says, She Says

Originally published: 02.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.

We rely on our primary care physician for their ability to help maintain our health and to screen for more serious illnesses. Alan’s approach to choosing a physician is pragmatic and straightforward — even business like. Pamela’s approach uses a little more intuitive sense. By blending a little of each of these suggestions, you should be able to find a physician or surgeon who is right for you or your family.

View Finding The Right Doctor: He Says, She Says

Why Should Customers Do Business With You?

Originally published: 01.01.08 by Terry Tanker

Terry Tanker offers advice on how to articulate your company's value proposition and why you should have a mantra.

View Why Should Customers Do Business With You?

24/7 Safety

Originally published: 01.01.08 by Traci Purdum

Proper and on-going safety training can prevent most accidents. Investigating accidents and routine safety audits also can keep workers safe.

View 24/7 Safety

Health Basics 101

Originally published: 01.01.08 by Alan W. Davis, M.D., and Pamela H. Davis, M.D.

Drs. Alan W. Davis, M.D., and Pamela H. Davis, M.D offer a health maintenance primer, suggesting regular physical exams, dental visits, eye exams, colonoscopy, skin exam, vital signs, electrocardiogram, cholesterol check, CRP, prostate exam, testicular exam, PAP smear, and bone density testing as recommended tests everyone should be having.

View Health Basics 101

Moving Beyond Sticker Price

Originally published: 12.01.07 by Ron Smith

There is more to the value of a properly engineered and carefully installed system than the initial investment. Treating the initial investment as a simple commodity is misleading. When confronted with a price objection, never leave the home without carefully explaining the four costs that make up the total cost of owning and operating an air conditioning and heating system.

View Moving Beyond Sticker Price

Building A High-Performance Company

Originally published: 11.01.07 by Jim McDermott

The Gartner Group's five keys to building a high-performance organization include setting ambitious goals and achieving them, displaying a strong sense of purpose, having a strategic focus, adapting to change, having a common and shared business model.

View Building A High-Performance Company

Safety For All

Originally published: 08.01.07 by Tonya Vinas

The number of Spanish-speaking skilled workers in the hvacr trade is increasing, a trend that presents many challenges to business owners. Fortunately, many groups have started to provide materials in Spanish focused on training and safety.

View Safety For All

Taking Training To The Next Level

Originally published: 06.01.07 by Peter Strozniak

Hvacr companies are using a variety of methods to build effective training programs. These methods sometimes involve in-house investments, hiring another company to train, or using free training resources from manufacturers and distributors.

View Taking Training To The Next Level

Abundant Opportunities

Originally published: 06.01.07 by W. Theodore (Theo) Etzel

Diverse backgrounds bring a rich mix of talents, attitudes, and opportunities to serve multiple markets within our greater metropolitan market.

View Abundant Opportunities

Training: The Final Four Steps

Originally published: 05.01.07 by Ron Smith

Part 3 of a three-part series on how to develop a structured employee training program.

View Training: The Final Four Steps

Training: Place, Time, And Ideas Are Crucial

Originally published: 04.01.07 by Ron Smith

In the second of a three-part series, Ron Smith details how to create a structured employee training program

View Training: Place, Time, And Ideas Are Crucial

Growing Sales Takes More Than Adding Salespeople

Originally published: 04.01.07 by Jackie Rainwater

Building a successful retail sales and production department requires careful planning followed by the ongoing 100% commitment of everyone involved in the process to successfully execute the plan.

View Growing Sales Takes More Than Adding Salespeople

Training and Certification for IAQ

Originally published: 04.01.07 by

As HVAC engineers and contractors become more frequently recognized as indoor environmental professionals, the need for third-party accredited IAQ certification has emerged. Consumers are better educated than ever about IAQ and understand that a truly qualified person is needed to solve complex problems.

View Training and Certification for IAQ

Training: Management’s Greatest Responsibility

Originally published: 03.01.07 by Ron Smith

Ron Smith details how to establish an effective training program.

View Training: Management’s Greatest Responsibility

ARI Certification Has Multiple Benefits

Originally published: 02.01.07 by

ARI’s certification programs, the building owner in Boise who purchases ARI Performance Certified™ products can rest assured that the equipment is as efficient as the manufacturer claims it is. He knows he’s getting what he paid for.

View ARI Certification Has Multiple Benefits

Tops in Training

Originally published: 01.01.07 by Tonya Vinas

The HVACR industry is in perpetual need of highly skilled, enthusiastic employees. At Ferris State University's College of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), they're doing their part to give students a broad base for what they are going to experience in the real world.

View Tops in Training

Outbound Customer Service: Tools for Success

Originally published: 11.01.06 by

Susan Hart shares the benefits of a successful outbound customer service program

View Outbound Customer Service: Tools for Success

Customer Care Boosts Referrals

Originally published: 10.01.06 by Ron Smith

Customer care is all about empathy and begins with hiring. You and your co-workers must treat customers or prospective customers in such a way that they sense that you are concerned about them and their comfort— not just with selling them products or services.

View Customer Care Boosts Referrals

Welcome to our 25th Anniversary Celebration!

Originally published: 06.01.06 by Terry Tanker

HVACR Business more accurately reflects the new direction that we are taking with this publication. It reflects our new mission of working with top industry leaders to develop a new standard of success for the hvacr contractor.

View Welcome to our 25th Anniversary Celebration!

2014 AHR Expo Education Schedule January 21-23 2014

Originally published: 1/1/10 by

2014 AHR Expo Education Schedule January 21-23 2014

View 2014 AHR Expo Education Schedule January 21-23 2014

Employee Education and Training: In the End, We All Win

Originally published: 1/1/10 by

Employee Education and Training: In the End, We All Win. Why should I invest in education and training?

View Employee Education and Training: In the End, We All Win