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ServiceTitan Expands SaaS Market for Field Services Industry


GLENDALE, Calif. — ServiceTitan has announced a strategic partnership with The Dwyer Group, one of the world’s largest trade service franchising companies.

Under the agreement, The Dwyer Group is standardizing the use of ServiceTitan’s SaaS mobile software platform for franchisees to manage their business operations, sales and marketing, and customer relationship management (CRM). The Dwyer Group comprises more than 1,500 franchisees in the United States and nine other countries, including service brands Mr. Rooter Plumbing (Drain Doctor in the UK and Portugal), Mr. Electric, and Aire Serv.

“In the first two months of using ServiceTitan, we saw sales increase and our entire staff told me how easy it was to get up and running on the platform,” said Amanda Walton, owner of Mr. Rooter Plumbing of Mid-Michigan. “It has significantly improved our operations and marketing efficiency, including advertising campaigns, monitoring call center performance and tracking key sales metrics—which has driven up revenue and customer satisfaction.”

The agreement with The Dwyer Group aligns with the two-year anniversary of the release of ServiceTitan’s cloud-based solution, which has driven 25 percent month-over-month growth in revenues for the company since inception.  ServiceTitan’s SaaS solution has helped hundreds of customers—including George Brazil, Gold Medal and Best Home Services—increase their revenue between 24 and 38 percent in their first year using ServiceTitan.

“Providing a comprehensive solution for hardworking service business owners is near and dear to mine and my co-founder’s hearts,” said Ara Mahdessian, CEO of ServiceTitan. “The services we offer make lives easier and businesses more profitable.”

“Our fathers are plumbers and contractors, so we grew up seeing firsthand how difficult it was to find software to manage their business and provide top-notch customer service.  That’s why we created ServiceTitan and why we are laser-focused on building and maintaining a technology solution that is centered on the core needs of our customers.”

ServiceTitan’s platform is the ideal business management and CRM solution for service-based companies, which, due to their uniquely specialized needs, have been underserved by traditional applications and approaches. ServiceTitan’s SaaS solution helps the service industry operate more efficiently and profitably by smoothing every kink in the service management chain, from marketing campaigns, to the initial contact with the customer, to on-site service and through to post-service customer management. The platform builds on traditional “dispatch software” to report on and optimize call center and field service operations, while also helping service companies reach new customers more effectively and retain existing ones with targeted sales and marketing tools.

Key features include:

  • Business owners can command and operate their business from anywhere, anytime using any smartphone, tablet or computer
  • Track and optimize online and offline advertising campaigns by geography and job revenue
  • Automatically send emails to customers with technician photo and bio as well as follow-up satisfaction surveys
  • Paperless invoicing and payment
  • Simple drag-and-drop functionality to book appointments, dispatch jobs, view entire customer history, and communicate with field technicians and customers via text message, mobile and iPad application

For additional information, visit www.ServiceTitan.com.