Industry consultant Ruth King’s Service Manager and Dispatcher Survival Programs are now available on audio CD.
Dispatcher Survival Programs cover: Role of a dispatcher; dealing with grumpy technicians; stress management; preparing for spring, fall, and holidays; customer relations; telephone techniques; and more.
Service Manager Survival Programs cover: Income statements, gross margin, overhead cost per hour, service agreement and service sales, dealing with technicians and customers, and more.
For more information: Contact Brenda Bethea or Ruth King at 770-729-0258.
