HVACR Business is launching a new service-agreement series, which will be featured in the September, October, and November issues, and we need your help.

Our experts — Jackie Rainwater, a 46-year veteran and former owner of Peachtree Heating and Air-Conditioning in Atlanta, and Ron Smith, founder of Modern Air in Fort Myers, Fla., and Service America — built their businesses on service agreements. They have answers — and want your questions.

This three-part series will cover all aspects of launching service agreements. Jackie and Ron will explain the importance and benefits for customers (improved safety and comfort and inflation protection from rising fuel costs) and contractors (lower advertising costs, increased profit through high-end equipment sales, and sustainable growth) as well as what investments need to be made in order for the agreements to succeed.

To submit your questions about service and maintenance agreements to Jackie and Ron, please go to our online forums at www.hvacrbusiness.com/forums.