Service Roundtable has announced it will provide Service Nation Alliance members with “T.R.U.S.T.® Technician Training by Tom Piscitelli.” T.R.U.S.T.® Technician Training is an innovative, online, interactive training series designed to improve technicians’ in-home performance through easy-to-follow video demonstrations.     

Tom Piscitelli, President of  T.R.U.S.T.® Training and Consulting, authored and designed T.R.U.S.T.® Technician Training. “I wanted to provide a high-quality visual demonstration of how the best technicians conduct themselves on a service call. These techniques are proven to consistently create the highest customer satisfaction and produce the best results. This training covers the whole service call, beginning with the preparation every tech should do before meeting the customer. Most of us in the service industries are visual learners. Being able to see the preparation, the interactions with the customer, the body language used, and hear the voice inflections provide more effective learning than traditional methods. And of course there are quizzes to reinforce the learning.”

To learn more about the Service Nation Alliance or the “T.R.U.S.T.® Technician Training” contact Service Roundtable at 800-262-3342 or email Info@ServiceRoundtable.com.