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NCI Unveils Unique Educational Experience For Performance-Based Contractors

When National Comfort Institute (NCI) members and guests came to Summit 2014, they were greeted with a carefully designed technical and business-oriented educational program that addressed specific challenges facing performance-based contractors.  

During the opening session, NCI Chairman & CEO Dominick Guarino introduced the unique concept. “Over the years through surveys and in person, NCI has asked members what they want to get out of a membership meeting. The answer was clear: Rather than a collection of seminars scratching the surface about a bunch of different topics, they would rather dive deeper into some of the key areas that could benefit their businesses, and come away with a clear vision of what they needed to do when they returned home.”

As a result, the theme and purpose of Summit 2014 was developed based on the five most critical areas of a performance-based contractor’s business, including the following:

  1. Build and protect your customer base
  2. Maximize HVAC system performance
  3. Generate leads through service
  4. Rediscover home performance
  5. Turn leads into profitable sales

With the help of NCI instructors, along with business and technical tools provided by NCI, contractors left the Summit with specific, practical solutions based on NCI’s unique Performance-Based Contracting™ 4-Dimension Business Model which was originally introduced at the NCI 2013 Summit.

According to Christie Fisher of Fisher Air Services, “The classes were amazing. They really got us motivated to change how we do things.”

Awards Ceremony

The awards ceremony was a true celebration of NCI members’ passion for Performance-Based Contracting™ and their sustained success in the HVAC industry.


Hands-On Training

Rob Falke, National Comfort Institute President, teaches how to overcome balancing obstacles during hands-on Air Balancing training


Chairman’s Award:

William Kennihan, Kennihan Plumbing, Heating & AC, accepts the NCI 2014 Chairman’s Award from Rob Falke, NCI President, and Dominick Guarino, NCI Chairman & CEO

NCI President Rob Falke explained, “Choosing the winners was extremely difficult, as there are so many contractors devoted to Performance-Based Contracting™ and the success of their companies shows it. The winners and finalists represent contractors who are the best of the best and we are proud to have them associated with National Comfort Institute.”

NCI members were honored in the following Contractor of the Year categories for training excellence, outstanding achievement in testing, quality service, implementation of NCI best practices and efficiency standards.

  • Contractor of the Year (small business category) went to TM Johnson Bros., Inc., Cambridge, MN. Accepting the award was Tom Johnson.
  • Contractor of the Year (medium business category) went to Masterworks Mechanical, Inc., Craig, CO. Accepting the award was David DeRose.
  • Contractor of the Year (large business category) Holt Plumbing & Heating, Inc., West Des Moines, IA. Amanda Holt-Potter, Josh Potter and Ben Holt accepted the award.

A highlight of the awards banquet was the presentation of the award named in honor of the late David Debien for his pioneering work in HVAC system design and installation. This year’s David Debien Technical Excellence Award was presented to Michael Hyde of Hyde’s Air Conditioning, Indio, CA.

The NCI National Training Excellence Award went to Air Assurance Company, Broken Arrow, OK, for their dedication to Performance-Based Contracting.

The Preferred Partner of the Year Award went to Baker Distributing Company for their strong support of NCI membership with special pricing, discounts and rebates as well as hosting NCI training classes. 

Chairman & CEO Dominick Guarino presented William Kennihan of Kennihan Plumbing, Heating & Air Conditioning, Valencia, PA, with the 2014 NCI Chairman’s Award. William was honored with this award due to his staunch support of NCI’s mission, company wide implementation of Performance-Based Contracting™, and for his great contribution of ideas, energy and time.

National Comfort Institute thanks its members, guest speakers, Preferred Partners and faculty for making the Summit such a success. At NCI, our mission is to help contractors grow and succeed in their marketplace by offering them every opportunity for success through performance-based training, resources and business services. We look forward to the year ahead and helping our members continually thrive and excel in this competitive industry. Learn more about National Comfort Institute training programs and membership benefits by visiting www.nationalcomfortinstitute.com.


National Comfort Institute, Inc. (NCI), the HVAC industry’s leader in Performance-Based Contracting™, is an international membership and training organization. NCI provides its 350 members and other NCI Certified heating, air conditioning, plumbing and electrical contractors with a focused offering of services and tools to help them improve their businesses.

NCI coined the phrase “Performance-Based Contracting™”, a unique approach to managing a contracting business through accountability and measurable results. During the past two decades, NCI has trained and certified more than 18,000 HVAC professionals. To read more about Performance-Based Contracting™, go to www.WhyPBC.com