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NCI Summit 2015 Focused on Performance


SHEFFIELD LAKE, Ohio — In late February 2015, the membership of the National Comfort Institute (NCI) gathered in San Diego, CA for the organization's 12th annual meeting. This year's theme focused on Implementation of Performance-Based Service and Contracting, covering both HVAC and Home Performance. Sessions targeted people who are new to one or both of these disciplines, and included advanced sessions for more experienced members.

More than 110 attendees descended upon the beautiful Hilton San Diego Resort and Spa on Mission Bay and, in an industry first, were able to customize their Summit program to suit their needs.

Sessions were divided into two distinct paths toward implementing the disciplines of HVAC Performance and Home Performance. The paths were designed with four Fundamental Implementation and four Advanced Implementation sessions that covered technical, lead generation, sales, and management topics.

"So many businesses missed out on something special," said Charlie & Linda Dieringer, of Air Force One Heating and Air, Inc., Canyon Lake, CA.

In addition to the classes and networking, attendees were treated to an incredible keynote address by world-renowned motivational speaker, lecturer, and author Denis Waitley, author of "The Psychology of Winning," "Empires of the Mind," and others. Waitley delivered a humorous address on how to succeed no matter what hurdles are placed in front of you, and set the tone for the entire conference. According to NCI Chairman and CEO Dominick Guarino, Waitley's theme "tied in nicely with this year's Summit theme on how to create a roadmap to implement Performance-based Services into your HVAC contracting business."

In addition to the classes and general sessions, attendees were treated to a five-member contractor panel who discussed performance-based services implementation challenges and successes. The panelists included:

  • Eric Robnett, Home Energy Experts, Reno, NV
  • Mark Pippin, Pippin Brothers, Inc., Lawton, OK
  • Dave DeRose, Masterworks, Mechanical, Inc., Craig, CO
  • John Boylan, Lakeside Service Inc., Brighton, MI
  • Tim Caudill, KLM Mechanical Service, Inc., Shepherdsville, KY

For the third time, NCI presented its Coaches and Members Roundtable — an open discussion between attendees and a number of NCI's Coach Partners. 

"I gained a desire and renewed commitment to make the changes necessary to implement the improvements of NCI's higher standards and best business practices," said Alan Fisher of FisherAir Heating and Air Conditioning Services.

For additional information, visit www.nationalcomfortinstitute.com.