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Mike Moore isn’t just an HVACR expert; he also knows a thing or two about employee training for the HVACR industry. As one of the Lennox Learning Solutions founders and director of training, he is focused on helping HVACR leaders, salespeople and technicians grow their businesses and develop their skills. For additional information, visit lennoxpros.com/hvac-training


Articles by Mike Moore

Leadership vs. Management

It’s the ability to motivate and inspire employees that makes a leader, more than simply a manager.
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Prepare Your Technicians for Certification

If you earned your stripes before NATE was around, you may not be aware of how in-depth their exams are. To earn an installation or service certification, a technician must pass both a 50 question core exam, and a 100 question specialty test.
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Learn from Your Strengths, Weaknesses

Conducting a proper SWOT analysis for your businesses is easier than you might think.
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Implement On-the-Job Training

Becoming a proficient HVACR professional requires training and education — lots of it.
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Know Your Competition

To position your business in your particular market, you need to know who your competition is, and what they’re doing.
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Communicate Your Strategy to Your Team

Whether you’re looking to grow, gain market share, increase profitability, or some combination of the above, your employees are vital to achieving those goals. If you didn’t have a vision for what you wanted your company to be and do, you probably wouldn’t be running one. In order to get the best from your team, you need to communicate that vision to them in a way they can relate to, so they can get excited and want to achieve it, too.
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Help Your Service Manager Grow

Build a world class service department to increase your revenue.
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What Kind of Leader Do You Want to Be?

You can’t have a successful business without leadership. Whether you’ve got one employee or hundreds, it’s necessary to cultivate leadership qualities in yourself, and also in others.
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Improve Your Operations

Many pieces go into creating a business model that delivers consistent revenue and profit. Develop the operational side of your business, for financial success.
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When to Seek Outside Training Help

Stay ahead of the game with a strategic partner you can trust.
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Be More Persuasive and Influential

Being a persuasive leader allows that leader to get the employees to understand the leader’s commitment to the success of the business, the success of the employees and the leader’s individual success creating a win-win-win scenario.
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