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Matt Michel

Matt is the CEO of the Service Roundtable. Contractors join the Service Roundtable to receive new sales, marketing, and business tools weekly. These tools take the form of direct mail letters, post cards, consumer newsletters, pricing calculators, green marketing, training tools, eBooks, training videos, brochures, and more. The Service Roundtable gives contractors over $3,000,000 of innovative and low cost ways to get and keep customers that are easily customized. For additional information, visit www.serviceroundtable.com.

Articles by Matt Michel

Please Don't Leave Me!

Contractors who have more leads than they can handle care about getting the work done and keeping their competitors from poaching technicians and installers. Here’s how to stop them.
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14 Techniques to Improve CSR Performance

The first point of human contact between your company and your prospects and customers is your customer service representative (CSR). The CSR sets the tone for everything that happens. Good CSRs close more calls while bad CSRs drive away business.
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