Leadership

Avoiding Knee-Jerk Reactions

Originally published: 04.01.14 by Greg McAfee

Anticipate, delegate, train: 3 keys to crisis management for HVACR business owners.

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Disconnected in a Highly Connected World – And What We Can Do About It!

Originally published: 04.01.14 by Lisë Stewart

Are you so consumed by our digital interactions that you miss opportunities for real interactions.

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Who’s in Charge of the HVACR industry?

Originally published: 04.01.14 by Wade Mayfield

Calling manufacturers, distributors, utilities, and contractors to enforce quality and safety standards

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The Transformational Leader

Originally published: 03.01.14 by Greg McAfee

What it Takes to Move Beyond Transactional Leadership

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Employee Education and Training: In the End, We All Win

Originally published: 03.01.14 by Wade Mayfield

Employee Education and Training: In the End, We All Win. Why should I invest in education and training?

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Dynamics of Success

Originally published: 02.01.14 by Wade Mayfield

In order to truly understand and maintain the principals of long-standing success, one must first grasp the fundamental concept that success is not based on individual performance, but rather the commitment to success through teamwork. This is a very easy concept to grasp in theory, but the failing and difficulty for most is in the application of success through teamwork.

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Low-Cost Incentives – A New Year’s Resolution Worth Keeping

Originally published: 01.01.14 by Jenn Lonzer

How establishing a culture of appreciation can improve your customer service ratings.

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The Four Qualities that Define Purposeful Leaders

Originally published: 11.01.13 by Wade Mayfield

Committing to leadership will take your company to the next level

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Purposeful Leadership: 4 Strategies for Being Prepared

Originally published: 10.01.13 by Wade Mayfield

Here are some strategies that will help you be a prepared, purposeful leader who sets a tone others will model.

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5 Tips for Handling an Employee with "Attitude"

Originally published: 10.01.13 by Barbara Jaurequi

These five, easy-to-master tips can turn around negative attitudes and allow employers to assume their proper roles in the workplace.

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Purposeful Leadership: The Importance of Being Objective

Originally published: 09.01.13 by Wade Mayfield

Here's a great exercise that proves how being objective can help you create optimum processes, procedures and organizational structure.

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Purposeful Leaders Understand Their Strengths AND Their Weaknesses

Originally published: 08.01.13 by Wade Mayfield

Discover some practical steps to help identify “who you are” and where you may need others on your team to step in to help fill the gaps

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5 Common Sense Rules for Leaders

Originally published: 08.01.13 by Greg McAfee

These five common sense rules will help you become the leader your team will follow.

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Purposeful Leaders Understand the Value of Time

Originally published: 07.01.13 by Wade Mayfield

Time is something none of us can get more of, so the management of time is one of the most important aspects of what you need to do as a purposeful leader.

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3 Key Elements of Purposeful Leadership

Originally published: 06.01.13 by Wade Mayfield

Setting standards, having goals and committing to coaching provide focus and direction. Here's a closer look at the three main elements that make up Purposeful Leadership

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Tops-in-Trucks Feature Story 2013

Originally published: 06.01.13 by Greg Smith

From among the hundreds of entries to our popular Tops-in-Trucks Fleet Design Contest, here are this year’s winners, featuring all of the best aspects of good, effective fleet vehicle graphic design.

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3 Components of a Foundation of Purposeful Leadership

Originally published: 05.01.13 by Wade Mayfield

Don’t make the mistake of thinking leadership is about tools and methods. Here are three key factors that set the foundation for Purposeful Leadership.

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Spotting Legal Land Mines in Your Social Media Campaign

Originally published: 05.01.13 by Mike Coyne

Your responsibility extends to third-party contributors such as customers and friends.

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Successful Negotiations Start with Empathy

Originally published: 05.01.13 by Michael Feuer

What does the other party want out of the deal?

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Partying With a Purpose

Originally published: 05.01.13 by Tracy N. Martin

How to make your anniversary celebrations festive while growing the business.

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How Leadership Drives Your Company’s Vision

Originally published: 04.01.13 by Wade Mayfield

To be an effective leader, you must understand motivation. I believe that you cannot motivate people, but you can create an environment where motivated people will want to come to work and thrive.

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Case Casts Doubts About Validity of Labor Board Rulings

Originally published: 03.01.13 by Charlie McCrudden

The Jan. 25, 2013, decision by the U.S. Court of Appeals for the District of Columbia in the Noel Canning v. National Labor Relations Board case sent shockwaves through Washington, D.C. On the one hand, the decision is bound to have major consequences on a number of controversial rulings made by the National Labor Relations Board (NLRB).

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Four Steps To Developing An Effective Mission Statement

Originally published: 02.01.13 by Wade Mayfield

How do you develop a clear and concise Mission Statement? Here are four basic and easy to follow steps to help insure that you create an effective and workable Mission Statement.

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When Trouble Comes In Waves, Leaders Snap Into Action

Originally published: 01.01.13 by Michael Feuer

Trouble comes in many sizes and shapes, and often it comes in unexpected waves. As the boss, you must always be prepared to provide direction. While any one problem could be monumental, two or more are almost debilitating. Acting quickly can turn the tide in your favor.

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13 Tips for '13

Originally published: 01.01.13 by

Ways to Improve Your Workplace Relationships

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An Exaggerated Sense of Your Own Importance Can Hurt Your Company

Originally published: 12.01.12 by Michael Feuer

Nonverbal communication speaks volumes about your style of management and how receptive you are to new ideas without worrying about who comes up with them. The best CEOs are the ones who know their people’s first names, a little bit about their personal lives, and their jobs.

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Take Advantage of Ongoing Market Improvement

Originally published: 12.01.12 by Terry Tanker

Improving and growing companies can and is being done every day by many HVACR contractors. Be sure you’re geared up to move your company, and our country, forward in 2013.

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How to Plan to Succeed

Originally published: 10.01.12 by

In developing a strategy, creating a new business, or introducing a new product, intensive preplanning can make the difference between success and failure.

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Things You Should Stop Worrying About But Can’t

Originally published: 09.01.12 by Michael Feuer

It is unrealistic to believe we should think only good thoughts, particularly in business when things move at a lightning pace, and the path to achieving objectives is littered with potholes just waiting to cause a serious blowout.

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Clear, Clean Designs Connect with Customers

Originally published: 06.01.12 by Tonya Vinas

Tops in Trucks winners say more with less as branding takes the spotlight

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Electric Vehicles Offer Economical Solution

Originally published: 06.01.12 by Tonya Vinas

Are electric vehicles right for your company? Many contractors are unsure, as was Tom Robichaud, owner and president of Precision Plumbing Heating Electric in Boulder, CO. The CEO of one of Precision’s long-time clients, Boulder Electric Vehicle, convinced Robichaud to take a test drive because he thought the truck would be a perfect fit for the short routes service technicians drive daily. After that test drive and some additional research, Robichaud became an electric vehicle advocate.

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If Your Employees Regularly Fail, the Problem Might Be You

Originally published: 06.01.12 by Michael Feuer

a project goes south, it’s mandatory that you find out why. Don’t tell your employees to “handle it” without explaining what “it” means. Without the blanks properly filled in, it’s a good bet that the end result will not be pretty.

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To Increase Sales, Train Your Team to Say “Yes”

Originally published: 05.01.12 by Michael Feuer

The word “yes” is the launching pad for every transaction, but too many companies don’t seem to get it.

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It’s Better to be a Malcontent Than a Has-Been

Originally published: 04.01.12 by Michael Feuer

Most companies promote the promise of complete satisfaction to their customers, which is a good thing. However, fostering a state of satisfaction and contentment within your company’s culture is not.

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4 Keys To Family-Business Success

Originally published: 03.01.12 by Heather Onorati

Contractors who work with relatives need to maintain healthy operations and relationships.

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Don’t Let Fear Stop Your Great Idea

Originally published: 03.01.12 by Michael Feuer

Self-doubt and second thoughts come with breakthrough thinking. Fear of failure can even be a strong motivator, making us delve more deeply, analyze fully, and think through what it will take to make something really work.

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Good Results Don’t Make You A Good Manager

Originally published: 10.01.11 by Craig Wasserman and Doug Katz

As a manager, you work in the constant glare of an “invisible spotlight.” When you come, where you go, and what you do in between are of the utmost importance to your employees. Don't underestimate your impact on your employees' lives. Management is work and takes practice, self-reflection, and discipline.

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5 Ways to be More Persuasive

Originally published: 08.01.11 by Guy Kawasaki

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Why Good Leaders Are Good Actors

Originally published: 03.01.11 by Lee Froschheiser

Plain and simple, situational leadership means having the skills and understanding to assess a scenario you’re facing and manage it with the right leadership style.

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5 Prescriptions to Prevent ‘Hardening of the Attitudes’ Among Employees

Originally published: 01.01.11 by Jack Singer

Recent research shows that among the least-happy and least-engaged employees, the annual per-person cost of lost productivity due to sick days is more than $28,000, versus only $840 among the happiest and most-engaged employees. Here are five powerful prescriptions for enhancing employee morale and job performance and minimizing job stress.

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Lay a Strong Foundation With Business Ethics

Originally published: 12.01.10 by W. Theodore (Theo) Etzel

Ethics and their roots have practical applications for business beyond just a statement on paper. Here is my explanation of how Conditioned Air’s core values benefit everyone involved in our business: Integrity Integrity is always doing the right thing for people in a truthful way.

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Sowing the Seeds of Leadership

Originally published: 08.01.10 by Wade Mayfield

The work that you start today developing your own leadership-aptitude scale will be directly proportionate to your future growth and success. You must grow yourself and grow those that hold the most potential to lead in your company if you are going to hit your goals.

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What’s Your Post- Recession Strategy?

Originally published: 07.01.10 by Ron Smith

What initiatives did you take to combat the recession, and — just as important — how will those initiatives affect your ongoing management decisions as the economy improves?

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Is It Time For a Business Coach?

Originally published: 07.01.10 by W. Theodore (Theo) Etzel

Business coaches can help to improve leadership skills, keep you moving toward goals, and provide objective advice on handling personal and business problems.

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It’s Better To Be a Leader Than a Manager

Originally published: 01.01.10 by Ron Smith

For nearly 30 years I have rarely used the word manager, preferring to use the term leader. You may have noticed a similar slow and subtle change in many businesses — including our hvacr world — to using this term.

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Little Leadership

Originally published: 11.01.08 by Gary Bradt

Often it is the smallest things that make the biggest difference. With a little forethought and a little effort you can reap big results. Gary Bradt offers tips and ideas to enhancing leadership.

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Adapting Lean Processes For The HVACR Industry

Originally published: 09.01.08 by

Inefficiency in construction exists in all areas, including office and management operations, as well as fabrication and field installation. Lean requires a substantial investment to get the return from Lean.

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Maintaining Customer Interaction

Originally published: 05.01.08 by

Contractors should actively seek customer feedback, and develop a deep understanding of the customers’ businesses and what is important to them.

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Achieve Business Goals Through Partnering

Originally published: 06.01.07 by Jackie Rainwater

I want to let you in on what seems to be somewhat of a secret in our industry . . . partnering works! In this instance, I mean partnerships between hvac contractors and their primary hvac equipment manufacturers and suppliers.

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Originally published: 06.01.07 by Ron Smith

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Training: The Final Four Steps

Originally published: 05.01.07 by Ron Smith

Part 3 of a three-part series on how to develop a structured employee training program.

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Originally published: 04.01.07 by Jackie Rainwater

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The Art Of Remaining Sane

Originally published: 04.01.07 by Guy Kawasaki

Guy Kawasaki tells you how to avoid being driven crazy by your competition.

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Where Outsourcing Works

Originally published: 04.01.07 by Pat Panchak

It’s important that companies of all sizes understand and implement outsourcing, so they can achieve the benefits of the practice. Another company may have the set of skills that you need to grow your business.

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Increase Your Productivity

Originally published: 03.01.07 by Terry Tanker

Terry Tanker talks about his method of managing productivity and offers insight on other tools that may help you become more organized, more focused, and more productive.

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The Importance Of Key Performance Indicators (KPIs)

Originally published: 03.01.07 by Jackie Rainwater

Using key performance indicators and financial information is vitally important in operating a successful hvac business. Never overlook the extreme importance of also maintaining the right company culture.

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The Art of Driving Your Competition Crazy

Originally published: 02.01.07 by Guy Kawasaki

Companies go astray when defeating the competition becomes more important than taking care of customers. When companies become obsessed with the pursuit of excellence, by contrast, they often reach new levels of greatness.

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First, Define Your Online Strategy

Originally published: 02.01.07 by

Identify your goals for revenue and reach before building a Web site.

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How to Protect Your Business Secrets

Originally published: 01.01.07 by Mike Coyne

Your trade secrets may consist of customer lists, training manuals, financial records, contracts with distributors, and the like, that would be very valuable to your competition. Keep them secret with some of these simple, inexpensive steps

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How to Achieve Your 2007 Goals

Originally published: 01.01.07 by Ruth King

To make the changes easier, break down your major goals into monthly, weekly, and daily activities.

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How To Become An 'Expert'

Originally published: 01.01.07 by Lisa Murton Beets

Ultimately, the primary goal for all hvacr businesses is to get customers to call. How do you achieve this?HVACR Business recently spoke with two contractors who excel in building Top of Mind Awareness (TOMA). Don’t let their size intimidate you. Many of their ideas can be applied in smaller businesses as well.

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How to Achieve Your 2007 Goals

Originally published: 01.01.07 by Ruth King

To make the changes easier, break down your major goals into monthly, weekly, and daily activities.

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What Good Is a Trade Show?

Originally published: 01.01.07 by Clay Stevens

Trade shows provide proven value to the industries that they serve. The return on investment from attending trade shows takes many forms: time saved, information gathered, technology and new methods learned, relationships formed, good decisions made — in other words, the keys to success for the visitor and his or her business.

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The World’s Shortest Marketing Plan Goes A Long Way

Originally published: 01.01.07 by Terry Tanker

A major drawback to most marketing plans is their complexity and length. Guy Kawasaki pointed Terry Tanker to The World's Shortest Marketing Plan by Kelly Odell, senior vice president/head of marketing, TeliaSonera AB. It's a simple way to condense important points and share with your company.

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How to Motivate Co-Workers, Part 2

Originally published: 12.01.06 by Ron Smith

Reward employees through recognition, self-esteem boosts, spiffs, and career growth to increase productivity and attract new customers.

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The Art of Schmoozing

Originally published: 12.01.06 by Guy Kawasaki

Relationships can pay off in sales and partnerships. The key is to establish a relationship before you need it. Here is Guy Kawasaki's guide to tactful schmoozing.

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Great Companies Are Built With Great Internal Communications

Originally published: 12.01.06 by Jackie Rainwater

Failure to properly communicate with employees (co-workers) on a consistent and timely basis is one of the biggest causes of the inability to achieve growth, profitability, and stability.

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Business Planning, Part 2

Originally published: 12.01.06 by Ruth King

When you track your results, you’ll have a better chance of making corrections as events unfold.

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The Art of Schmoozing

Originally published: 12.01.06 by Guy Kawasaki

Relationships can pay off in sales and partnerships. The key is to establish a relationship before you need it. Here is Guy Kawasaki's guide to tactful schmoozing.

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How to Motivate Co-Workers, Part 1

Originally published: 11.01.06 by Ron Smith

The actions you take to motivate coworkers will enhance your efforts to create and maintain a corporate culture that fosters a pleasant, more productive work environment.

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How To Increase Service Agreement Revenues

Originally published: 11.01.06 by Jackie Rainwater

Train technicians in the conversion process and lead development. A well-structured tracking process insures that technicians are recognized and rewarded for their efforts.

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Why Smart People Do Dumb Things

Originally published: 11.01.06 by Guy Kawasaki

Guy Kawasaki offers four reasons why smart, famous, powerful, and rich people who should obviously know better end up crashing and burning and how to mature.

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Why Smart People Do Dumb Things

Originally published: 11.01.06 by Guy Kawasaki

Guy Kawasaki offers four reasons why smart, famous, powerful, and rich people who should obviously know better end up crashing and burning and how to mature.

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Master These Four Elements for Happy Customers

Originally published: 08.01.06 by Ron Smith

There are four elements that customers are looking for from their hvac residential provider: on-time delivery, quality, professional behavior and convenience.

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How to Manage Change in Your Company

Originally published: 08.01.06 by Ron Smith

Implementing and managing change is difficult. Ron Smith offers a formula and tips for success.

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Master These Four Elements for Happy Customers

Originally published: 08.01.06 by Ron Smith

There are four elements that customers are looking for from their hvac residential provider: on-time delivery, quality, professional behavior and convenience.

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Winning Management Techniques

Originally published: 06.01.06 by Jim McDermott

The key to industry success, at all levels, is a strong, viable core of hvacr contractors who embrace a winning attitude and develop the skills and agility to move the market forward.

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The Art of Customer Service

Originally published: 06.01.06 by Guy Kawasaki

A customer-oriented attitude begins with the owner. So practice what you preach when it comes to how you want your employees to treat your customers. Guy Kawasaki offers other tips for taking care of customers.

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Welcome to our 25th Anniversary Celebration!

Originally published: 06.01.06 by Terry Tanker

HVACR Business more accurately reflects the new direction that we are taking with this publication. It reflects our new mission of working with top industry leaders to develop a new standard of success for the hvacr contractor.

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Winning Management Techniques

Originally published: 06.01.06 by Jim McDermott

The key to industry success, at all levels, is a strong, viable core of hvacr contractors who embrace a winning attitude and develop the skills and agility to move the market forward.

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What Brings Together Buyers And Sellers?

Originally published: 1/1/10 by Ronald Seigneur, MBA, CPA/ABV/CFF, ASA, CVA

Part 3 of this series provides motivated buyers of a HVACR business with a number of key concepts and considerations for assessing opportunities. The attributes outlined in parts one and two are also quite relevant when compiling a list of where attention should be given during the due diligence process and in conjunction with the overall evaluation.

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Practice the 5 “Ps” of Success Each Day

Originally published: 1/1/10 by James S. Bain

The difference between successful business people and those who are not successful is that successful people have the guts to move forward, take intelligent risks, and work harder than anyone else.

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Three Distinct Roles Define the Effective Company President

Originally published: 1/1/10 by Ron Smith

The following is a unique approach on how you can address the challenge of working in your business versus on your business. Company size does not matter, as this approach will work whether your company is small, medium, large or huge.

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Effective Management Meetings

Originally published: 1/1/10 by Ron Smith

Use Ron Smith's proven techniques to develop meaningful management meetings that will advance your company’s success.

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Why Have “C” Co-Workers?

Originally published: 1/1/10 by Ron Smith

How to re-evaluate your staff and trim non-performing talent.

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The Art of Customer Service

Originally published: 1/1/10 by Guy Kawasaki

A customer-oriented attitude begins with the owner. So practice what you preach when it comes to how you want your employees to treat your customers. Guy Kawasaki offers other tips for taking care of customers.

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7 Tips for Hiring Great Employees

Originally published: 1/1/10 by Garrett Miller

The HVACR industry — along with many others — will find itself on a hiring frenzy this decade as scores of skilled technicians reach retirement age. This makes it imperative to revisit your hiring processes. Are they rigorous enough? Even if you think they are, it’s worth it to tighten your hiring processes even more so that you don’t waste valuable time and money.

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Accomplish More by Building ‘Legacy Teams’

Originally published: 1/1/10 by Tom Flick

Organizations and teams that commit to becoming legacy teams are rewarded tenfold with deeper relationships, better performance, and improved bottom-line results.

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Originally published: 1/1/10 by

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6 Leadership Styles and How To Choose Yours

Originally published: 1/1/10 by Glenn Gutek

Today’s teams need diverse leadership to be effective.

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