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July 2016

 

How to Handle Negative Online Reviews

The internet changed things for just about every business, no doubt, but it’s impact created a consumer that is empowered by knowledge they find online.

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The Importance of AHRI Standard 400

It’s important that HVACR professionals are educated on the importance of specifying reliable, high-performing equipment for owners and contractors of commercial buildings systems.

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Communicate and Live Up to Your Promises

Keeping your customers happy is really quite easy. And yet, social media constantly reminds us there are service contractors who can’t seem to get this right.

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Increase Maintenance Profitability

If you want to sell your business, or have a strong company, you must have a growing, thriving maintenance base.

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Tackle Vehicle Abuse with Telematics

When fleet vehicle abuse goes unchecked, it can cost your business a significant amount of money and stress.

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The Model of Immediacy

A simple and direct way is to improve the quality of your coaching conversations.

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Automate Your Field Service Management

Technology isn’t magic and it won’t solve your problems without some planning and tailoring.

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Wall Street Completes a Mostly Upbeat Session in Positive Terrain

The HVACR Business Stock Index rose 12.76 points, or 1.09 percent, and closed at 1182.63. Advancing issues climbed past declining issues at a 21-to-11 count.

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Don Rackler, president of Jon Wayne Service Company

Don Rackler, president of Jon Wayne Service Company in San Antonio, discusses company culture, hiring for attitude, learning leadership from his Army father and his company’s namesake, John Wayne.

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