Jim Baston is president of BBA Consulting Group Inc., a management consulting and training firm dedicated to helping technical service firms leverage the untapped potential in their business-development efforts. Contact Jim at firstname.lastname@example.org or visit www.bbaconsulting.ca
Articles by Jim Baston
Give Your Bedside Manner a Check-Up
Companies with a positive bedside manner create a positive customer experience. Here are four steps to creating such a manner.
7 Steps To Instilling Business Development in Service Techs
Field service technicians are on of the greatest business-development resources of any commercial service company. Some firms have trained their technicians on selling, but most service managers I know agree techs could do more to boost their business-development efforts.