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Jim Baston

Jim Baston is president of BBA Consulting Group Inc., a management consulting and training firm dedicated to helping technical service firms leverage the untapped potential in their business-development efforts. Contact Jim at jbaston@bbaconsulting.ca or visit www.bbaconsulting.ca

Articles by Jim Baston

Give Your Bedside Manner a Check-Up

Companies with a positive bedside manner create a positive customer experience. Here are four steps to creating such a manner.
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7 Steps To Instilling Business Development in Service Techs

Field service technicians are on of the greatest business-development resources of any commercial service company. Some firms have trained their technicians on selling, but most service managers I know agree techs could do more to boost their business-development efforts.
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