Jim Baston is president of BBA Consulting Group Inc.,
a management consulting and training firm dedicated
to helping technical service firms leverage the untapped
potential in their business-development efforts. Contact Jim
at firstname.lastname@example.org or visit www.bbaconsulting.ca
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As managers and leaders, you’re responsible for the actions of your employees and you have an obligation to ensure they’re equipped to successfully deliver upon it.
Give Your Bedside Manner a Check-Up
Companies with a positive bedside manner create a positive customer experience. Here are four steps to creating such a manner.
7 Steps To Instilling Business Development in Service Techs
Field service technicians are on of the greatest business-development resources of any commercial service company. Some firms have trained their technicians on selling, but most service managers I know agree techs could do more to boost their business-development efforts.