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Jamie Kitchen is an account manager for Danfoss. He previously was the training manager for Danfoss in North America. Jamie has worked in several positions around the world to develop an expertise on the various considerations each region requires to achieve its air treatment needs — whether through refrigeration, air conditioning, heating or humidification. For additional information, visit danfoss.us.

Articles by Jamie Kitchen

Help Your Technicians Sell Advanced Technology

The focus for the technician should always be to ascertain what the customer really wants and then determine what best fits the customer’s needs.
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Benefits of Preventative Maintenance

It’s important to know in advance what constitutes the scope of preventative maintenance for both you and your customers.
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Reduce Callbacks Through Training

Ensure technicians are well versed in troubleshooting, proper installation and documentation protocols.
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Identify People with Skills and Develop Them

Overcome the skills gap by educating, training and creating your own skilled workforce.
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Be Proactive with Refrigeration Maintenance

Demonstrate the value of a good preventive maintenance program to your customers.
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Why Education is Important

Don’t let your training and education program fall through the cracks.
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