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INSIDE HVACRBUSINESS

The Issue: October 2009

How to Build a Culture of Consistency

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Hiring, training, auditing, reviewing, and rewarding are key actions.


By Greg McAfee


 Customers notice inconsistencies and tell their friends, neighbors, and family. Before you know it, you are losing business. It’s too easy for a customer to call and try out another company. Read more.

 

 



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