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INSIDE HVACRBUSINESS

The Issue: August 2009

Responding to Your Customers ‘New Attitude’

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Now is the time to incorporate or improve upon these 10 practices.


By Ron Smith


Some time in the future  — hopefully in the near future — this recession will end. Don’t expect your role as a leader to become easier, though. Many elements of your business will be different, and you will need to respond differently. Going back to “business as usual” is tempting, but it will not be good for business.

 

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