6 Keys to Hiring A-Player Service Technicians by Greg McAfee
Equipment, customer expectations, and performance expectations have changed. Has your hiring process kept up? Twenty-five years ago, the cell phone was a Motorola DynaTac 8500XL. I knew very few people who had one. The cost was around $2,500, which in today’s dollars would be $4,400. I’m sure the XL stood for extra-large, because it was big and bulky. The talk time was only one hour. Today we have “mobile devices” such as the Apple iPhone that costs around $300 and weighs one-fifth of the 8500XL. »more
6 Easy Steps to Closing a Sale by Geoffrey James
Don’t apply too much pressure, and wrap up with clarity and confidence.
Many sales professionals struggle with closing a sale. Here’s a sure-fire, six-step process, based upon a conversation with Linda Richardson, founder of the sales training firm Richardson and author of the bestselling book Perfect Selling. »more