www.hvacrbusiness.com contact opt-in opt-out magazine subscriptions AUGUST 2015
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10 Ways You May Be Failing Your Customers

Many HVACR business owners put so many other things first — their own bank accounts, comfort, convenience, even their own pride — the customer really does come last ... or close to it, anyway.

By Joseph Callaway

business insights

How to Approach the Generation Gap in the Workplace
— The New York Times

Overtime Rules Send Bosses Scrambling
— The Wall Street Journal

Why Don't Some People Use the Internet?

Five Stupid Rules that Drive Great Employees Away
— Forbes

Why it's Okay to Lose Your Best Employees (Sometimes)
— Fortune

The Art of Working for Yourself
— Inc.

10 Communication Secrets of Great Leaders
— Entrepreneur

Simple Leadership Advice for New Managers
— Fast Company


Guidelines to Selling Sustainability
By Frank Rotello

How to Identify and Deliver on Your Sales Promise
By Victor Arocho

5 Ways To Be More Persuasive
By Guy Kawasaki


hilmor Launches 2015 Retool Your Future Scholarship Competition

Ferguson Feeds the Communities’ Needs

Panasonic Promotes Karl Gorbet to National Service Manager

HARDI Emerging Leaders Learn from Industry Mentors, Speakers

Danfoss Adds New Electric Heating Sales Representatives

RSES Releases Additional NATE Manual Titles

Johnson Controls Opens VRF Training Center

HARDI Unveils Inaugural ‘40 Under 40’

Friedrich Donation Benefits Chicago and Piedras Negras, Mexico

Tecumseh Provides Updated Position on Refrigerant Transition


York YD Dual Compressor Chiller

Trane Cold Generator Chillers

Uponor Pre-insulated PEX Pipe

Anthony Optimax Pro 24 LED

UV Resources 24-volt Hornet

Danfoss TurboTool App

industry events

12th Annual Women in HVACR Conference
(Women in HVACR)
September 14-15
America's Center
St. Louis, Mo.

SMACNA 2015 Annual Convention
(Sheet Metal and Air Conditioning Contractors National Association)
September 27-30
Broadmoor Hotel
Colorado Springs, Co.

78th Annual RSES Conference & Technology Expo
(Refrigeration Service Engineers Society)
Embassy Suites Chicago-O'Hare/Rosemont
Rosemont, Ill.

2015 RETA National Conference
(Refrigeration Engineers & Technicians Association)
September 29-October 2
Milwaukee, Wisc.

Connect 2015: PHCC 133nd Convention
(Plumbing-Heating-Cooling Contractors Association)
September 30-October 2
Diplomat Resort & Spa
Hollywood, Fla.


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