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Dexter + Chaney Partners with FieldConnect to Deliver Complete Field Service Solution

 

SEATTLE — Dexter + Chaney, providers of Spectrum Construction Software, is pleased to announce a technology partnership agreement with Irvine, Calif.-based FieldConnect, Inc. to empower a mobile, service management workforce. Fully integrated with Spectrum and fully functional online or offline, FieldConnect's mobile solutions expand work order, dispatch and service management capabilities for service contractors in the field.

"We are thrilled to partner with the stellar team at FieldConnect, which has proven to deliver leading-edge mobile solutions for service management," said John Chaney, Dexter + Chaney's CEO and co-founder. "This partnership takes Spectrum's service management capabilities to the next level and gives our customers the best service tools and resources to manage their service operations."

FieldConnect CEO Robert Hughes added that the commitment of both Dexter + Chaney and FieldConnect to advancing technologies and streamlining clients' operations provided the perfect opportunity to team up. "We saw Spectrum's robust service management module as an excellent foundation for FieldConnect's mobile field service applications. FieldConnect applications integrate with Spectrum to leverage the strengths of the service module to speed billing processes for field work orders and improve field technician efficiency," Hughes said.

From their tablet devices, technicians using Spectrum and FieldConnect's mobile solutions can see all work orders assigned to them, read notes related to the client or the job, access maps and directions, upload job site photos, collect electronic signatures, even email work orders and other forms and documents directly from the job. Technicians can also record their time on the job by clocking in and out of jobs from the field.

Technicians and service managers also manage parts, materials and inventory better with FieldAccess. From their mobile devices, technicians can quickly locate parts and supplies they need and assign the truck-stock items they use to the work orders they complete. Purchase requests can be generated in the field and photos of receipts can be taken via mobile devices and sent to the office staff in real time, providing all of the needed information to generate a purchase order.

Service managers and dispatchers can use either Spectrum's own service dispatch capabilities, or FieldConnect's FieldDispatch module. With FieldDispatch, an unlimited number of technicians can be assigned and dispatched as needed to service sites. Work orders can also be assigned across multiple technicians or tasks. This allows service work to be done in parts if needed, yet still applied to a single work order. A detailed archive of technicians' previous work is available for dispatchers to review historical work by service site or by specific equipment.

Within FieldConnect's FieldAccess, technicians are provided with a host of electronic forms to complete as part of the service work they're providing. From inspection forms to safety report forms to customer engagement forms, FieldConnect makes it easy for service contractors to select a form, customize it to their needs and ensure technicians use the forms for the right tasks and the right customers. There are also checklists and task completion processes built into FieldConnect.

For additional information, visit www.fieldconnect.com or www.dexterchaney.com.