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Daniel Lemin


Daniel Lemin is the best-selling author of Manipurated, an expose on the online ratings and reviews industry. He was employee no. 400 at Google and led corporate PR efforts around the world, and has studied online reputation and reviews for more than 15 years.

For additional information, visit manipurated.com.


Articles by Daniel Lemin

Earn Loyalty, One Customer at a Time

The best gift a customer can give is a referral. Get the basics right, and give your customers a reason to share their positive story on your behalf.
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Use Social Media to Improve Customer Satisfaction

Proactive, customer focused social media efforts are one of the most impactful things you can do to improve customer satisfaction with your company.
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How to Handle Negative Online Reviews

The internet changed things for just about every business, no doubt, but it’s impact created a consumer that is empowered by knowledge they find online.
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