Set Your Profitable Price
Originally published: 10.01.06 by Ruth King
How to calculate an hourly rate that's profitable.
What should my hourly rate be? Contractors often answer this question using the "dart board" method. The contractor has no idea what to charge, so he has someone call five competitors and ask, "What is your hourly rate?" Based on the answers, the contractor picks a rate that isn't the highest and isn't the lowest. He wonders why the service department isn't profitable. After all, if his competitor can charge that price, he should be able to also — not necessarily.
A more scientific and professional method to calculate your hourly rate considers the direct wages of the technician, the associated labor expenses, a truck, the associated truck expenses, non-productive time, and overhead. The only thing left to "chance" is the profit you desire to earn. That is totally up to you.
In the "old days," you estimated a gross margin. The tricky part was determining the gross margin you wanted to attain in the service department. That depended upon what you included in direct costs. A better way to calculate what you should charge is to know what your overhead cost per hour is for the service department. (I've covered this calculation in
Using the form at the end of this article, you can calculate what your hourly rate should be. Some things to watch out for:
1. Use the highest labor wage for your technicians. Don't do this calculation on the average wage. Why? Because if you use an average wage, you'll have half the technicians who will cost the department dollars and half the technicians who will earn profits for the department.
2. For the labor calculations, the hourly rate is defined as "A". If your highest technician earns $20 per hour, then the FICA charge is 20 x .062 or $1.24/hour.
3. Union contractors have a different pricing because many of the items are included in the dues paid to the union. For example, you won't have additional health costs. However, you will have union dues that must be a part of the calculations.
4. Some contractors have lumped sick days, holidays, and vacation days into personal time off days.
5. Why include a truck? I know of no technician who can function without a truck. It is one of his tools and is a required cost. If you are doing this calculation for a helper, and he doesn't have a truck, then don't include the truck calculations for the helper's hourly rate.
6. Include inventory and tool costs. You have tool maintenance, tool loss, and inventory shrinkage/loss that must be considered. In addition, you have a sunk expense for the inventory on a truck. What the technicians do is replace inventory on their truck when they use a part. You have to account for this sunk cost.
7. If you lease your trucks, use the lease payment and don't include the depreciation/ replacement or monthly interest cost in your calculation.
8. You must add on a productivity factor unless you can bill all 2,080 hours per year. You can only generate revenues when the technician is at a customer's location. If he is there only 75% of the time, you have to cover all of your costs in 75% of his hours.
You may be shocked at the hourly rate you need to charge. However, if your calculations are correct, and you want a desired profit level, this is what the customer must pay. Provide the quality work to justify the rates. In addition, flat rate pricing is a good way to ensure that you are earning what you need to earn. It might be the only way to generate the hourly rate you need to keep good technicians and a profitable service department.
Ruth King has over 25 years of experience in the hvacr industry and has worked with contractors, distributors, and manufacturers to help grow their companies and become more profitable. She is president of HVAC Channel TV and holds a Class II (unrestricted) contractors license in Georgia. Ruth has written two books: The Ugly Truth About Small Business and The Ugly Truth About Managing People. Contact Ruth at firstname.lastname@example.org or 770.729.0258.
Calculating Your Hourly Rate
Highest service technician wages:
$ _________ per hour (A)
Benefits add on:
FICA (0.062 X A)
Medicare (0.0145 X A)
Federal Unemployment (0.008 X A)
State Unemployment (Your State Rate X A)
Sick days (# of days X 8 X A)/2080
Vacation days (# of days X 8 X A)/2080
Holidays (# of days X 8 X A)/2080
Training/meetings (# of days X 8 X A)/2080
Retirement (yearly maximum match/2080)
Uniforms (price per week/40)
Worker's Comp (% X A)
Health insurance (monthly cost X 12)/2080
Union dues per hour
Total benefits cost per hour:
$ _________ per hour (B)
Monthly truck payments (monthly interest or lease cost X 12)/2,080
gas, oil and maintenance (monthly cost X 12)/2,080
repairs annual cost/2,080
inventory amount on truck/2,080
tools amount on truck/2,080
depreciation/replacement yearly cost/2,080
insurance (monthly cost X 12)/2,080
radio-telephone-pagers (monthly cost X 12)/2,080
license tags yearly cost/2,080
Parking fees-tolls yearly cost/2,080
Taxes yearly cost/2,080
* If leasing, this cost is included in the lease so put 0 here
Total Truck cost per hour
$ _________ (C)
Hourly cost before productivity add on (A + B + C)
$ _________ (D)
Number of billable hours per year
Billable percentage (E)/2,080
Hourly cost including Productivity factor (D/F)
$ _________ (G)
Service Department Overhead Cost per hour
$ _________ (H)
TOTAL HOURLY COST (G + H)
$ _________ (I)
Hourly PROFIT DESIRED
$ _________ (J)
We would like to hear from you. Send your comments or questions to us at email@example.com.
Articles by Ruth King
Increase Maintenance Profitability
If you want to sell your business, or have a strong company, you must have a growing, thriving maintenance base.
Increase Replacement Profitability
Know your overhead cost per hour and net profit per hour for every job. When you include overhead in job costing, then you really know what net profit each job brought in the door.
Increase Your Dispatch Profitability
Your dispatcher can make or break the profitability of your service department and potentially your company. Here are five ways to increase dispatcher productivity and, therefore, profitability.
Pricing for Profit
If you don’t price to earn a profit, the more revenue you generate the deeper in the hole you will get. Takes these steps to profitable pricing.
Increase Service Technician Profitability
By reviewing each technician’s service tickets, you’ll see a pattern and notice whether there are areas of technical weakness.