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Investing in Community
A passion for supporting local organizations and individuals creates positive change that can radiate beyond organizational or neighborhood borders.
Little Leadership
The smallest acts can have the most impact when building relationships with your employees.
Overtime Pay?
From time to time, clients have informed me that they made certain employees “salaried” ...
20 Questions with Robert Jackson
1. What sport replaced football when you retired?
My passion is golf but I also love to play cards— can you classify cards as a sport?
2. What is your favorite card game?
Bridge. My p...
Hiring for Personality
Assessments can help you choose the best-matched employees for your company. Follow these tips to choose the best-matched assessment.
Managing For Innovation
You must evolve with the market to stay relevant, which meansstepping outside of the business to move it forward.
Objection Handling:
‘I Want To Think About It’ Knowing how to respond to objections will help you better understand and meet your customers’ needs.
The Art of Resisting Irrational Behavior
When you’re tuned in to why you’re responding a specific way to a situation or a person, you’re likely to make better decisions for yourself and for your business.
Thinking About Selling?
All of us exit our businesses. We either sell it, shut the doors or our heirs dispose of it. Hopefully the exit is planned.
When planning to sell your business,whether to relatives, employees or others, y...
Check Fraud Checkup
This fast-growing crime could cost your company. Assess your liability and follow proper procedures.
HVAC Voodoo
Understanding Psychometrics is the entire basis for this business. The chart, the process and the intimidation with regard to the understanding of this fundamental part of our business is what is keeping the widespread application of this valuable service...
5 Reasons You Should Publish An E-newsletter
If you aren’t delivering a regular e-newsletter to build your hvacr business, you should ask yourself why. You are probably missing the biggest and best opportunity to communicate in a consistent and meaningful way with your customers.
Why Change is Good
Change equips you to handle any transition. Simply believe that something good will come.
Your Company Is Your Brand
The services you provide and the expertise you possess are what the customer is buying – not a product name.
