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The Ostrich Complex
Myth: Ostriches bury their heads in the sand.
Fact: They don’t. It merely appears...
Celebrating Success
There’s nothing less motivating than achieving a goal and no one seems to care. Whether it is a personal goal or a business goal, recognition for a job well done is crucial to ensure that a work-hard attitude c...
Get Ready For Summer
The signs of summer are here and in some areas it’s already hot. The phone is starting to ring because it’s getting warmer and people are thinking about their air conditioners. You’re starting to...
Maintaining Customer Interaction
Irecently was reading an excerpt from “The Game-Changer,” a book by A.G. Lafley, CEO of Proctor & Gamble, and Ram Charan, a very prominent expert on business management. In the excerpt, Lafley talked abou...
Surety Programs
Maximizing your surety program will create a sound continuity plan for your company
The Power Of Learning
Business owners must continue learning or risk dragging their companies into mediocrity.
Green Machines
Energy efficiency is a powerful marketing tool. Knowing what’s out there will help you educate your customers.
Disaster Planning
Having a business continuity plan in place is a must for contractors.
Health – Are You Getting Enough Sleep?
Nearly 50 million Americans suffer from sleep disorders that affect their work, relationships and safety, according to a Sleep in America poll released last month by the National Sleep Foundatio...
Creating Customer Trust
People want to buy from someone they trust. You can be the most knowledgeable hvacr person there is but if the customer doesn’t trust you they won’t buy from you. I know you’re trustworthy. You...
Networking Works
Word-of-mouth advertising is a powerful marketing tool. Joining a networking organization will enable you to spread the word even farther.
Advance Sales Via The Web
In the Internet age, consumers like to comparison shop. Help them make better decisions with a robust Web site.
The Craft Of Communication
I once had a boss bite my head off in front of all of my co-workers. The “crime” I committed turned out to be her mistake and she later sulked into my office to offer a private apology to a very p...
The Ugly Truth About Managing People
As a business owner, you probably have run into problems such as how to motivate your employees or how to handle an unsavory situation that may require some finesse. The good news is you are not alone...
What Were They Thinking?
D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University. He is the author or co-author of 12 books. Pfeffer received his B.S. and M.S. degrees from Carnegie-Mellon U...
24/7 Safety
Safe workers are productive workers. Instilling upon them the importance of safety not only prevents injury, it makes for a healthy bottom line.
Green Generates Green
Mechanical contractors are concerned about how they can deliver green buildings and still remain profitable. There are opportunities to turn this construction challenge into a real success.
The SWOT Analysis
Getting started on a strategic plan for your company will ensure a successful future.
Why Should Customers Do Business With You?
As the owner of your company, can you give an articulate, logical and concise answer to this question? What about your sales team and the rest of your employees? I’ll bet if you walk arou...
Passing The Torch
Business owners must address succession planning before it’s too late. Grooming leaders and ensuring all assets are valued properly will help when it’s time to retire.
Size Matters
Larger air conditioning units have contractors scrambling to purchase vehicles big enough to haul them. What are the benefits of adding these vehicles to your fleet?
Open Up To Open Book
Sharing financial information helps employees clearly see the target your company is aiming for. Once the target is in sight, success will follow.
Are You An Egomaniac?
Steven Smith has spent the past 10 years exploring how great leaders use ego differently than everyone else—how they work, think, collaborate, and who they are. The result of his work is a book he co-authored w...
Building A High-Performance Company
We used to call it quality. Today, it’s performance excellence or, simply, the pursuit of the high-performance organization. Is your business on the road to high performance?
Flip This Fleet
Keeping your vehicles in tip-top shape sends the right message and saves money.
Avoiding False Starts
Building a dynamic and highly profitable hvac retail business with residential service agreements.
Dealing With Fickle Customers
Knowing how to prevent last-minute changes — or at least how to be compensated properly — will save your hvacr business time and money.
Is Your Company Ready For A CFO?
Everything starts with the sale. No sales, no need for people, no need for inventory, no need for accounting, no need for you. If you’re in business or trying to achieve a higher level of business, your main foc...
Making A Plan And Setting Goals
While growing up, I was always involved in sports. At each level, the planning and goal setting became better and more focused even though often it was more difficult. As a result, we had more wins and I met pe...
Proven Ways To Generate Sales Leads
As I write this column from my home near Atlanta, we continue to have record-high temperatures. We have seen triple-digit temperatures daily during this three-week-long “heat wave,” and local weather forecast...
LEED The Way
By Ellis G. Guiles Jr.
This is the first of a two-part series on Leadership in Energy and Environmental Design (LE...
The Art Of Execution
If my memory isn’t failing me, after the Robert Redford character gets elected in The Candidate, he whispers to one of his supporters, “Now what?” Raising money is like running for office: It ...
The Art Of Partnering
When I went through the security line at San Francisco International Airport recently, I noticed a lapt...
