James Gerdsen is President/CEO of Apollo Heating Cooling and Plumbing, Cincinnati. For additional information on ideas presented in this article, contact him at firstname.lastname@example.org or (513)271-3600.
Articles by James Gerdsen
Avoid the Customer Service Apocalypse
Rid your company of zombies and replace them with eager, emotionally invested employees.
10 Ways to Keep Current Customers Coming Back
In the competitive industry of service and replacement HVAC, keeping customers has always been easier than getting new ones.