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July 2015

 

Opportunity Awaits in Whole-House Performance

Achieving comfort involves more than just the HVAC system — it’s how the whole home performs as a system. Transitioning from being a straight HVAC company to being one that focuses on whole-house performance contracting can be a smart move for a growing business.

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Don't Be Afraid to Be the Boss

As much as we hate to admit it, our relationship with our employees sometimes resembles the parent/child relationship. We’re responsible for the actions of our employees, we give them direction and they often come to us for advice, both professionally and personally.

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Elevate Your Customer Experience

Whether it’s your receptionist, a sales person calling a new prospect or one of your service technicians out on a call, it’s up to every person who has contact with customers and prospects to ensure a good experience.

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Understand Your P&L: Overhead

Overhead is any expense the company incurs to stay in business. It doesn’t generate revenue; it sucks up the revenue the field labor produces. But it’s critical for company survival.

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Develop Leaders in a Small Company

Once you’ve taken the time to list the important skills and the types of knowledge needed to execute your plan, move toward activities that provide your team members with multiple opportunities to grow.

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First Quarter Contraction, Interest Rate Worries and Greek Debt Hamper Markets

The HVACR Business Stock Index slid 29.56 points, or 2.26 percent, and closed at 1279.54. Declining issues bypassed advancing issues by a 19-to-13 count.

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Management Resource Shelf: Books for Entrepreneurs

There is no manual on how to be you, but there are plenty of books to help you be the best entrepreneur you can be. Here are just a few.

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Contractor's Voice: Commercial Rooftop Units

This month, our focus is on Commercial Rooftop Units, and our business opportunity comes from Gregg Zinsmeyer of A/C Technical Services in San Antonio, Texas.

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Mike Rowe, creator of Dirty Jobs and Somebody's Gotta Do It

Mike Rowe, the creator and executive producer of Discovery’s “Dirty Jobs” and his new show on CNN, “Somebody’s Gotta Do It,” discusses being authentic, how to address the labor shortage and his mikeroweWORKS foundation, which provides scholarships to students pursuing a career in the skilled trades.

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