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Gere Jordan

Gere Jordan writes for Continental Message Solution (CMS), an award-winning call center serving the HVACR industry. Be sure to visit his blog and learn about CMS at www.continentalmessage.com


Articles by Gere Jordan

5 Steps to Satisfy an Unhappy Customer

Both unhappy customers and happy customers deserve to be treated like they are your only customer, especially in the HVAC world.
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5 Telephone Customer Service Tips for HVACR Contractors

Be Prepared to Satisfy Customers When They Call.
View article.