Roberta Chinsky Matuson
For more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders of fortune 500 companies and small- to medium-sized businesses create exceptional workplaces. A seasoned consultant, Matuson is considered a leading authority on leadership and the skills and strategies required to earn employee commitment and client loyalty. She is the author of Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around, and is a prolific writer who has published more than 300 articles worldwide.
and small to medium-size businesses create exceptional workplaces
leading to extraordinary results. As a seasoned consultant with industry
experience, Roberta is considered a leading authority on leadership and
the skills and strategies required to earn employee commitment and
client loyalty. - See more at:
Contact Ken at www.matusonconsulting.com
Articles by Roberta Matuson
Create Outrageous Growth
Change management isn’t about fixing things. It’s about improvement. Change management initiatives must be more then one-time events or they will fail. When done right, this process yields powerful results.
People are anxious to share tales of terrible customer service with anyone and everyone who will stand still long enough to listen. Find a way to help customers become advocates for your company.
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How to Deal with Conflict in the Workplace
Conflict in the workplace is inevitable. When you throw a group of people together, differences are bound to surface. If addressed early, conflict can also provide insight into larger issues that may be brewing.
Strategies for Keeping Your Middle Management Team in Play
This article provides some guidelines for attracting and retaining middle managers.