Barton James, president and CEO of ACCA
Originally published: 05.01.19 by HVACR Business Staff
Barton “Bart” James, newly appointed president and CEO of ACCA, discusses his personal ties to the industry, his background in politics, industry consolidation and how ACCA is committed to serving the contractor.
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Darryl Robinson, owner of Robinson Air
Originally published: 04.01.19 by HVACR Business Staff
Darryl Robinson, whose roots go back to when he attended vocational school in high school, discusses learning all aspects of the trade, starting his own company and putting his people and the customer first.
View 20 Questions with Darryl Robinson
Brian Stack, president of Stack Heating, Cooling & Electric
Originally published: 03.01.19 by HVACR Business Staff
Brian Stack, who grew up in the industry and took over the business from his father, discusses reinventing the company and growing organically, working with family and the benefits of training the industry.
View 20 Questions with Brian Stack
Michael Rosenberg, president of Rosenberg Indoor Comfort
Originally published: 02.01.19 by HVACR Business Staff
Michael Rosenberg, president of Rosenberg Indoor Comfort in San Antonio discusses moving from sales to management, starting over and what he’s learned about being a leader.
View 20 Questions with Michael Rosenberg
Mike Porter, VP and GM - service for McKinstry
Originally published: 01.01.19 by HVACR Business Staff
Mike Porter, vice president and general manager — service for McKinstry, discusses building efficiency, industry innovation and staying on top of new technologies.
View 20 Questions with Mike Porter
Scott Larson, COO of Gustave A. Larson Company
Originally published: 11.01.18 by HVACR Business Staff
Scott Larson, who is the third generation to lead his family business, discusses future industry trends, contractor education and what it means to be successful.
View 20 Questions with Scott Larson
Jay Baer, digital marketing guru
Originally published: 10.01.18 by HVACR Business Staff
Jay Baer, whose newest book Talk Triggers is available now, discusses digital marketing for contractors, online reviews and what makes for great customer service.
View 20 Questions with Jay Baer
Mark Geschke, Owner of Bauer & Son One Hour Heating & Air Conditioning
Originally published: 09.01.18 by HVACR Business Staff
Geschke discusses purchasing a business, joining a franchise group and the importance of giving back to the community.
View 20 Questions with Mark Geschke
Jason Hanson, president of Sierra Pacific Home & Comfort
Originally published: 08.01.18 by HVACR Business Staff
Jason Hanson discusses learning curves in business, growing his company and the power of the color red.
View 20 Questions with Jason Hanson
Jeff Wilkins, CEO and director at Motili
Originally published: 07.01.18 by HVACR Business Staff
Jeff Wilkins discusses the entrepreneurial spirit, managing a start-up and providing contractors jobs, not leads.
View 20 Questions with Jeff Wilkins
James Kester, owner of Colonial Plumbing, Heating and Air
Originally published: 06.01.18 by HVACR Business Staff
James Kester discusses memorable design, starting his own company and learning to be a successful business owner.
View 20 Questions with James Kester
Vicki LaPlant, president of Vital Learning Experiences
Originally published: 05.01.18 by HVACR Business Staff
Vicki LaPlant discusses education, opportunities for women and the most rewarding thing about helping contractors.
View 20 Questions with Vicki LaPlant
Mike Schwartz, CEO of Daikin Applied Americas
Originally published: 04.01.18 by HVACR Business Staff
Mike Schwartz discusses refrigeration and the environment, leading a large, diverse company and how contractors can differentiate themselves.
View 20 Questions with Mike Schwartz
Carlton Harwood, VP for Ferguson’s HVAC Business Group
Originally published: 03.01.18 by HVACR Business Staff
Harwood discussed communication challenges, educating the industry and life lessons he learned from his mother.
View 20 Questions with Carlton Harwood
Linda Couch, COO at Parrish Services
Originally published: 02.01.18 by HVACR Business Staff
Linda Couch, COO at Parrish Services in Manasses, Va. discusses the importance of tapping into Millennial talent, communicating with an unconventional workforce and the challenge of commoditization.
View 20 Questions with Linda Couch
Troy Meachum, president of ACR Supply Co.
Originally published: 01.01.18 by HVACR Business Staff
Troy Meachum, president of ACR Supply Co. in North Carolina, discusses industry challenges, the importance of providing training and how to recruit and educate the next generation.
View 20 Questions with Troy Meachum
Ken Goodrich, CEO of Goettl Air Conditioning
Originally published: 12.01.17 by HVACR Business Staff
Ken Goodrich, owner and CEO of Goettl Air Conditioning, discusses growing up in the industry, the art of acquiring companies and the need to give back to the community.
View 20 Questions with Ken Goodrich
Bob Case, CEO of GARDINER
Originally published: 11.01.17 by Terry Tanker
Bob Case, chief executive officer for GARDINER, discusses the company’s major transition and its challenges, as well as management styles and industry technology.
View 20 Questions with Bob Case
Wil VandeWiel, CEO for Taco, Inc.
Originally published: 10.01.17 by Terry Tanker
Wil VandeWiel, chief executive officer of Taco, Inc., discusses following in his father’s footsteps, coming to America and transforming a large, family-run business into a multi-national.
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Bill Jackson, president of global products, building technologies & solutions at Johnson Controls
Originally published: 09.01.17 by Terry Tanker
Bill Jackson discusses leading and managing a global business, the importance of communications, accountability, serving your customers and more.
View 20 Questions with Bill Jackson
Bruce Krinkie, owner of Krinkie's Heating, Air and Plumbing
Originally published: 08.01.17 by Terry Tanker
Bruce Krinkie, owner of Krinkie’s Heating, Air and Plumbing in St. Paul, Minn., a 2017 Tops in Trucks Fleet Design Contest winner, discusses rebranding, transitioning from technician to owner and expanding the business into other areas.
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Greg Mericle, president of Hurlburt Heating & Plumbing
Originally published: 07.01.17 by Terry Tanker
Greg Mericle, president of Hurlburt Heating & Plumbing in Durand, Wisc., a 2017 Tops in Trucks Fleet Design Contest winner, discusses branding, buying an HVACR contracting firm, flat rate pricing and more.
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Jeff Zuhlsdorf, owner of Tin Man Heating & Cooling
Originally published: 06.01.17 by Terry Tanker
Jeff Zuhlsdorf, owner of Tin Man Heating & Cooling in Bowling Green, Ohio, a 2017 Tops in Trucks Fleet Design Contest winner, discusses rebranding the company, the importance of planning, the keys to growing his business and much more.
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Steve Truett, president of Aire Serv
Originally published: 05.01.17 by Terry Tanker
Steve Truett, president of Aire Serv a franchisor with more than 200 locations, discusses customer service, workforce shortages and contractor needs.
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Mike Abrashoff, former U.S. Navy Captain
Originally published: 04.01.17 by Terry Tanker
Former U.S. Navy Captain Mike Abrashoff discusses leadership, motivation, organizational transformation, Abrashoff’s best-selling book, “It’s Your Ship” and his training academy, Aegis Performance Group.
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Gary Michel, President of Trane Residential Systems
Originally published: 03.01.17 by Terry Tanker
Gary Michel, president of Residential HVAC & Supply, which includes brands like Trane, American Standard, Ameristar and Nexia, discusses product development, leadership, understanding customer needs and building business team for success.
View 20 Questions with Gary Michel
Chadd & Keegan Hodges, owners of Best Home Services
Originally published: 02.01.17 by Terry Tanker
Chadd and Keegan Hodges. co-owners of Best Home Services in Naples, Fla., discuss company growth, job creation, risk and company culture.
View 20 Questions with Chadd & Keegan Hodges
John Galyen, president of Danfoss North America
Originally published: 01.01.17 by Terry Tanker
John Galyen, president of Danfoss North America, discusses recruiting Millennials, government regulations, holding people accountable and what’s changed in the industry since their last interview in October 2006.
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Doug Young, president and COO of Lennox Residential Heating & Cooling
Originally published: 12.01.16 by Terry Tanker
Doug Young, president and chief operating officer of Lennox Residential Heating & Cooling and outgoing chairman of The Air-Conditioning, Heating, and Refrigeration Institute (AHRI), discusses government regulations, building a winning team and being a great leader.
View 20 Questions with Doug Young
Russell Tavolacci, Senior Vice President at Samsung HVAC
Originally published: 11.01.16 by Terry Tanker
Russell Tavolacci, senior vice president at Samsung HVAC, discusses assembling and managing a team, the future of the industry and the importance of training skilled labor.
View 20 Questions with Russell Tavolacci
John Ratzenberger, actor, producer & creator of Made in America
Originally published: 10.01.16 by Terry Tanker
John Ratzenberger, actor, director, producer and creator of Travel Channel’s “Made in America,” discusses learning a trade, the shortage of skilled American workers and changing the perception of a career without going to college.
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Marty Rosica, owner of Hawks & Company
Originally published: 09.01.16 by Terry Tanker
Marty Rosica, owner of Hawks & Company in Deptford, N.J., a 2016 Tops in Trucks Fleet Design Contest winner, discusses training the next generation, developing core values and being an entrepreneur.
View 20 Questions with Marty Rosica
Michael Carlo, president of Innovative Air Solutions
Originally published: 08.01.16 by Terry Tanker
Michael Carlo, managing partner of Innovative Air Solutions in Mt. Vernon, N.Y., discusses starting a business from scratch, learning on the job and evolving as a marketer.
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Don Rackler, president of Jon Wayne Service Company
Originally published: 07.01.16 by Terry Tanker
Don Rackler, president of Jon Wayne Service Company in San Antonio, discusses company culture, hiring for attitude, learning leadership from his Army father and his company’s namesake, John Wayne.
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Carmine Galletta, owner of GallettAir, Inc.
Originally published: 06.01.16 by Terry Tanker
Carmine Galletta, owner of GallettAir Inc. in Long Island, N.Y. and the very first winner of the Tops in Trucks Fleet Design Contest, discusses fleet design, business, family and what’s changed since 2007.
View 20 Questions with Carmine Galletta
Brent Schroeder, President, Air Conditioning Business at Emerson
Originally published: 05.01.16 by Terry Tanker
Schroeder discusses product innovation, the industry’s biggest challenges and Emerson’s new Helix Innovation Center, a $35 million state-of-the-art “ideation” facility on the University of Dayton campus.
View 20 Questions with Brent Schroeder
Larry Zarker, CEO of Building Performance Institute
Originally published: 04.01.16 by Pete Grasso
Larry Zarker, chief executive officer of the Building Performance Institute (BPI) discusses selling comfort instead of equipment, the benefits of home performance contracting and why it makes sense for HVACR contractors.
View 20 Questions with Larry Zarker
Charles Fletcher, executive VP of EMCOR Services Mesa Energy Systems
Originally published: 03.01.16 by Pete Grasso
Charles Fletcher, executive vice president of EMCOR Services Mesa Energy Systems in Irvine, Calif, discusses growing an energy business from scratch, focusing on culture and the future of mechanical contracting.
View 20 Questions with Charles Fletcher
Chris Hunter, owner of Hunter Heat & Air
Originally published: 02.01.16 by Terry Tanker
Chris Hunter, owner of Hunter Heat & Air, discusses making the transition from service truck to the office, differentiating from competitors and attracting employees with a great company culture.
View 20 Questions with Chris Hunter
Michael Meier, VP/COO Meier Supply
Originally published: 01.01.16 by Terry Tanker
Michael Meier, vice president and COO of Meier Supply Co., Inc., discusses growing up in the family business, training the industry to be better and the advancement of industry technology.
View 20 Questions with Michael Meier
Bob McEwan, retired general manager of GE Aviation
Originally published: 12.01.15 by Terry Tanker
Bob McEwan, retired general manager of GE Aviation’s global supply chain, discusses how to motivate a team, what it means to be fair and why Millennials have potential to become great leaders.
View 20 Questions with Bob McEwan
Ruth King, president of HVACChannel.tv
Originally published: 11.01.15 by Terry Tanker
Ruth King, whose popular monthly finance column continues to help contractors improve business operations, discusses contractor training, changing the way the industry thinks and having the courage to be profitable.
View 20 Questions with Ruth King
Seth Godin, best-selling author and entrepreneur
Originally published: 10.01.15 by Terry Tanker
Seth Godin, New York Times best-selling author and entrepreneur, discusses building something that matters, leadership and Permission Marketing.
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Darrell Gross, owner of MRS Heating & Cooling
Originally published: 09.01.15 by Terry Tanker
Darrell Gross, owner of MRS Heating & Cooling in New Castle, Ind., discusses family businesses, partnerships, training and rebranding.
View 20 Questions with Darrell Gross
Richard Weaver, owner of Best in the West Air Conditioning & Heating
Originally published: 08.01.15 by Terry Tanker
Richard Weaver, owner of Best in the West Air
Conditioning & Heating in Palm Springs, Calif., discusses starting from scratch, customer service and his love of animals and hot rods.
View 20 Questions with Richard Weaver
Mike Rowe, creator of Dirty Jobs and Somebody's Gotta Do It
Originally published: 07.01.15 by Terry Tanker
Mike Rowe, the creator and executive producer of Discovery’s “Dirty Jobs” and his new show on CNN, “Somebody’s Gotta Do It,” discusses being authentic, how to address the labor shortage and his mikeroweWORKS foundation, which provides scholarships to students pursuing a career in the skilled trades.
View 20 Questions with Mike Rowe
Bill Stueber, owner of Blue Ridge Heating and Cooling
Originally published: 06.01.15 by Terry Tanker
Bill Stueber, owner of Blue Ridge Heating and Cooling in Pine Beach, N.J. and a 2015 Tops-in-Trucks Fleet Design Contest winner, discusses the challenges of finding good people, updating the company brand and transitioning the business to his daughter.
View 20 Questions with Bill Stueber
Dave McIlwaine, president of HVAC Distributors, Inc.
Originally published: 05.01.15 by Terry Tanker
Dave McIlwaine, president of HVAC Distributors, Inc., discusses driving sales, training and the challenge of finding competent technicians.
View 20 Questions with Dave McIlwaine
Bob Vila, Home Improvement Guru & TV Personality
Originally published: 04.01.15 by Terry Tanker
Bob Vila, considered the forefather of home improvement television, discusses how he got started, running a small business, upgrading HVACR equipment and the growing trend toward IAQ.
View 20 Questions with Bob Vila
Crawford Ker, former Dallas Cowboy and founder of Ker's WingHouse
Originally published: 03.01.15 by Terry Tanker
Crawford Ker, former NFL player and founder of the Ker’s WingHouse restaurant chain, discusses learning how to run a business, how to build a team and what he looks for in an HVACR contracting partner.
View 20 Questions with Crawford Ker
Ken Blanchard, author of "The One Minute Manager"
Originally published: 02.01.15 by Terry Tanker
Ken Blanchard, whose book “The One Minute Manager” has sold more than 15 million copies and has been translated into more than 40 languages, discusses servant leadership, changing your management philosophy and being a role model for your employees.
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Erik Bryan, Owner of Precision Air and Heating
Originally published: 01.01.15 by Terry Tanker
Erik Bryan, owner of Precision Air and Heating in Chandler, Ariz., discusses his service in the Marine Corps, his past experience as a construction contractor and working with family.
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The Best of 20 Questions (2011-2014)
Originally published: 12.01.14 by Terry Tanker
Since we last ran a Best of 20 Questions four years ago, Publisher Terry Tanker has continued to interview many of the top HVACR contractors, distributors, suppliers and consultants, as well as several prominent people in business and leadership. Here are 20 of our favorite questions — and answers — from the past four years.
View The Best of 20 Questions (2011-2014)
Tim Sanders, CEO of Net Minds
Originally published: 11.01.14 by Terry Tanker
Tim Sanders, the maverick CEO of Los Angeles tech start-up Net Minds and founder of research firm Deeper Media Incorporated, discusses creative thinking, leadership and always challenging yourself and learning.
View 20 Questions with Tim Sanders
Anne Beiler, founder of Auntie Anne's Hand Rolled Soft Pretzels
Originally published: 10.01.14 by Terry Tanker
Anne Beiler, founder of Auntie Anne’s Hand Rolled Soft Pretzels — the world’s largest hand rolled soft pretzel franchise with more than 1,000 locations worldwide — discusses the challenges of growing a business with no formal education, working with family and trusting in people.
View 20 Questions with Anne Beiler
John Kahl, CEO of ShurTech Brands
Originally published: 09.01.14 by Terry Tanker
John Kahl, chief executive officer of ShurTech Brands, makers of the original Duck brand duct tape and other home improvement and office products, discusses engaging with customers, letting his team manage and always staying until the end.
View 20 Questions with John Kahl
Konrad Rybak, owner of Air Blue Heating and Cooling
Originally published: 08.01.14 by Terry Tanker
Konrad discusses his company’s mission to be customer oriented, plans for growth and what he looks for in a supplier partner.
View 20 Questions with Konrad Rybak
Jason Stom, president of Clear the Air
Originally published: 07.01.14 by Terry Tanker
Jason Stom, president and CEO of Clear the Air Cooling & Heating in Friendswood, Texas discusses his company’s history, his father’s legacy and the importance of enjoying what you do.
View 20 Questions with Jason Stom
Winston Hancock, owner of Gilman Heating and Cooling
Originally published: 06.01.14 by Terry Tanker
Winston Hancock discusses Gilman Heating & Cooling's long history, the need to transition marketing to a professional firm and the importance of training and education.
View 20 Questions with Winston Hancock
Steven Blue, CEO of Miller Ingenuity
Originally published: 05.01.14 by Terry Tanker
Steven Blue, CEO of Miller Ingenuity, author, keynote speaker and business coach discusses company growth, profits, toxic employees and his soon-to-be released book, Outdo. Outlast. Outsmart.
View 20 Questions with Steven Blue
Jack Hutchinson, VP of Sales for HVACR Business
Originally published: 04.01.14 by Terry Tanker
After the sudden passing of Jack Hutchinson, Vice President of Sales for HVACR Business, Publisher Terry Tanker collected memories from those who knew him well.
View 20 Questions In Memory of Jack Hutchinson
Tony Petrolle, president of Gaithersburg Cooling & Heating
Originally published: 03.01.14 by Terry Tanker
Tony Petrolle President of Gaithersburg Cooling & Heating (GAC) and Bryant’s 2013 Dealer of the Year discusses acquiring a company, assembling the right team and the development of a quality assurance team.
View 20 Questions with Tony Petrolle
Mike Reilly, President and Owner of EWC Controls
Originally published: 02.01.14 by Terry Tanker
Mike Reilly, president and Owner of EWC Controls, discusses manufacturing, family businesses and how his company provides contractors solutions to customer problems.
View 20 Questions with Mike Reilly
Wendy Staso, CEO of Huckestein Mechanical Services
Originally published: 01.01.14 by Terry Tanker
Wendy Staso, president and CEO of Huckestein Mechanical Services, Inc., discusses turning around a troubled company in difficult economic times, building the right team to do the job and rebuilding a brand.
View 20 Questions with Wendy Staso
Chris Nelson, president of Carrier Residential and Commercial Systems North America
Originally published: 12.01.13 by Terry Tanker
Chris Nelson, president, Carrier Residential and Commercial Systems North America, discusses the military, sales and marketing, operational and strategic planning, innovation and success.
View 20 Questions with Chris Nelson
Mark Lowry, executive vice president of RSES
Originally published: 11.01.13 by Terry Tanker
Mark Lowry, executive vice president of The Refrigeration Service Engineers Society in Washington D.C., discusses improving service technician training, certification, and competence.
View 20 Questions with Mark Lowry
Ron & Yvette Farris, owners of Air Control Corporation
Originally published: 10.01.13 by Terry Tanker
Ron and Yvette Farris, owners of Air Control Corporation in Springvale, Ark., discuss managing a business together, service agreements, re-branding and delegating responsibility to employees.
View 20 Questions with Ron & Yvette Farris
Lee Rosenberg, chairman of Rosenberg Indoor Comfort
Originally published: 09.01.13 by Terry Tanker
Lee J. Rosenberg, P.E, chairman of Rosenberg Indoor Comfort, in San Antonio, discusses travel, his HVACR career and the challenges of owning a family business.
View 20 Questions with Lee Rosenberg
Peter Hungate, owner of Pacific Air Systems
Originally published: 08.01.13 by Terry Tanker
Peter Hungate, owner of Pacific Air Systems in Tacoma, WA, discusses business processes, ordering fleet vehicles, mentors, customer service and giving up company control in order to grow.
View 20 Questions with Peter Hungate
Tom Edwards, president of Ruskin Air and Sound Control
Originally published: 07.01.13 by Terry Tanker
Tom Edwards, president of Ruskin Air and Sound Control in Grandview, Mo., discusses management skills, mentors, Ruskin Guiding Principles, social media and recreational activities.
View 20 Questions with Tom Edwards
Mark Evans, president and owner of Burton A/C, Heating, Plumbing and More
Originally published: 05.01.13 by Terry Tanker
Mark Evans, owner and president of Burton A/C, Heating, Plumbing and More in Omaha, Neb., discusses future growth, employee training, employee motivation and things to do on rainy golf vacations.
View 20 Questions with Mark Evans
Ray Isaac, president of Isaac Heating & Air Conditioning
Originally published: 04.01.13 by Terry Tanker
Ray Isaac, president and one of the fourth-generation owners of Isaac Heating & Air Conditioning, discusses company values and vision, the customer experience, and growing up in a family business.
View 20 Questions with Ray Isaac
Lisë Stewart, founder of the Galliard Group
Originally published: 02.01.13 by Terry Tanker
Lisë Stewart, founder of the Galliard Group, discusses exit strategies, strategic planning, organizational development, hiring and recruitment and developing effective succession plans.
View 20 Questions with Lisë Stewart
Chris Baker, president and COO of Virginia Air Distributor
Originally published: 01.01.13 by Terry Tanker
Chris Baker, president and COO of Virginia Air Distributor, discusses family businesses, customer service that sets his business apart from others and his passion for triathlons.
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Takeshi Ebisu, senior executive officer of Daikin
Originally published: 12.01.12 by Terry Tanker
Takeshi Ebisu, senior executive officer for Daikin, discusses Daikin Industries' acquisition of Goodman Global Inc. for $3.7 billion and what the future holds for both companies.
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Steve Saunders. president of Tempo Mechanical
Originally published: 11.01.12 by Terry Tanker
Steve Saunders, president of employee-owned Tempo Mechanical in Dallas, discusses green building practices.
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John Barbour, owner of Union Mechanical
Originally published: 10.01.12 by Terry Tanker
John Barbour, owner of Union Mechanical in Fort Myers Florida, discusses advertising, his company's award winning fleet design, business growth and challenges facing his company in the coming year.
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Joe Timo, owner of Timo's Air Conditioning & Heating
Originally published: 09.01.12 by Terry Tanker
Joe Timo, founder of Timo’s Air Conditioning & Heating in Palm Springs, discusses branding, search-engine optimization and the unusually humid desert summer.
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John and Jeff Churchill, owners of ServiceOne
Originally published: 08.01.12 by Terry Tanker
John and Jeff Churchill, the father-and-son team running ServiceOne in Omaha, Neb. discuss strategy, marketing, add-on acquisitions and competition in their market.
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Bill Gardiner, chairman of Gardiner Trane
Originally published: 07.01.12 by Terry Tanker
Bill Gardiner, chairman of Gardiner Trane, discusses business longevity, company growth, world travel and future opportunities that will drive the company for the next 50 years.
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John Hazen White, Jr., CEO of Taco
Originally published: 06.01.12 by Terry Tanker
John Hazen White, Jr., president and CEO of Taco, discusses employee education, a dedicated and trusting workforce, his business philosophy, company communications and politics.
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Tom Huntington, president and CEO of WaterFurnace
Originally published: 05.01.12 by Terry Tanker
WaterFurnace President and CEO Tom Huntington, who is also serving as chairman of the Geothermal Exchange Organization (GEO), discusses golf, woodworking, tough business decisions and empowering employees.
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Ron Smith, contractor, consultant and advisor to HVACR Business
Originally published: 04.01.12 by Terry Tanker
Ron Smith, contractor, consultant and advisor to HVACR Business, discusses starting his company, franchising and the state of the HVACR industry.
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Dolfe Kahl, CEO of Visual Marking Systems
Originally published: 03.01.12 by Terry Tanker
Dolfe Kahle, CEO of Visual Marking Systems, discusses strategic planning, fleet graphics and lean organizations.
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Ann Kahn, president of Kahn Mechanical Contractors.
Originally published: 02.01.12 by Terry Tanker
Ann Kahn, president of Kahn Mechanical Contractors, discusses energy-performance contracting, core values and getting through tough times.
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Ron Gravitt, owner of Allegiance HVAC
Originally published: 02.01.12 by Terry Tanker
Ron Gravitt, owner of Allegiance HVAC just outside of Chicago in Mokena, Ill., discusses fleet design, rebranding and reputation.
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Peter Schwartz, president of NATE
Originally published: 12.01.11 by Terry Tanker
Peter Schwartz, the new president of North American Technicians Excellence (NATE), discusses NATE and how the organization is improving marketing and making it easier for contractors to become certified.
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Michael Feurer, Co-founder of Office Max
Originally published: 11.01.11 by Terry Tanker
Michael Feuer co-founded OfficeMax in 1988 with $20,000 of his own money. During a 16-year span, he grew the company to nearly 1,000 stores worldwide, with annual sales of about $5 billion before selling the retail giant for close to $1.5 billion in 2003.
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Gary Ward, owner of Gary’s Heating and Air Conditioning
Originally published: 10.01.11 by Terry Tanker
Gary Ward, owner of Gary’s Heating and Air Conditioning Inc., discusses training, fleet design and the relentless Texas heat.
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Scott Klososky, technology guru and consultant
Originally published: 09.01.11 by Terry Tanker
Scott Klososky, technology guru, consultant and author of The Velocity Manifesto, discusses how technology is changing leadership and why HVACR business owners should care.
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Doyle James, president of Aire Serv
Originally published: 09.01.11 by Terry Tanker
Doyle James, president of Aire Serv, a global franchise organization providing installation, maintenance, and repair of HVACR systems, discusses the economy, attracting new customers and the challenges ahead.
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Larry Janesky, owner and founder of Basement Systems Inc.
Originally published: 08.01.11 by Terry Tanker
Larry Janesky, owner and founder of Basement Systems Inc., discusses motocross, saving energy in homes and buildings and franchise opportunities.
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Ray Grimm, owner of A.W.E. Air. Water. Energy.
Originally published: 07.01.11 by Terry Tanker
Ray Grimm, owner of A.W.E. Air. Water. Energy, discusses corporate re-branding strategies aimed at meeting your customer’s needs, growth strategies, and pushing retirement dates into infinity.
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Wesley Holm, owner of Thompson Plumbing, Heating and Cooling
Originally published: 06.01.11 by Terry Tanker
Wesley Holm, owner of Thompson Plumbing, Heating and Cooling, discusses his company’s fleet-marketing strategy, exceptional customer service and how to write six blogs a week.
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Dan Weltman, owner of Weltman Home Services, Inc.
Originally published: 05.01.11 by Terry Tanker
Dan Weltman, owner of Weltman Home Services, discusses classic cars, finding gems among professionals displaced by the recession and the business case behind adding new types of services.
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Kenny Chapman, owner of Peterson Plumbing
Originally published: 04.01.11 by Terry Tanker
Kenny Chapman, owner of Peterson Plumbing in Grand Junction, Colo, discusses defining moments, adding new services and shortcomings in the industry.
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Jerry Weiss, executive director of HVAC Excellence.
Originally published: 03.01.11 by Terry Tanker
Jerry Weiss, the executive director of HVAC Excellence, discusses the need for training, education and certification; as well as effective recruiting and horseback riding.
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Tom East, president of Refrigeration Sales Corporation
Originally published: 02.01.11 by Terry Tanker
Tom East, president of Refrigeration Sales Corp. (RSC), discusses running, training, education, wholesale distribution, contracting and leadership.
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Jaime V. DiDomenico, president of N&M Cool Today
Originally published: 01.01.11 by Terry Tanker
Jaime V. DiDomenico, president of N&M Cool Today, discusses the social media, the importance of fleet-vehicle marketing and expanded business opportunities in plumbing, electrical geothermal and solar.
View 20 Questions with Jaime DiDomenico
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20 Questions, The Best Of...
Originally published: 12.01.10 by Terry Tanker
The best of 20 Questions features answers from eleven of our favorite interviews of the last several years.
View 20 Questions, The Best Of...
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Steve Schmidt, president of Frederick Air, Inc.
Originally published: 11.01.10 by Terry Tanker
Publisher Terry Tanker recently spoke with Steve Schmidt, president of Frederick Air, Inc., winner of the 2010 Tops in Trucks fleet-design award in the manufacturer-sponsored category. They discussed Edvard Munch, marketing budgets, and Home Performance Contracting.
View 20 Questions with Steve Schmidt
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Keni Thomas, Former U.S. Army Ranger, Country Singer and Motivational Speaker
Originally published: 10.01.10 by Terry Tanker
Former U.S. Army Range Keni Thomas was awarded the Bronze Star for Valor in the battle of Mogadishu and was the squad leader in the now-famous fight immortalized in the film Black Hawk Down.
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Terry Nicholson, group president of One Hour Air Conditioning and AirTime 500
Originally published: 09.01.10 by Terry Tanker
Terry Nicholson, Group President of One Hour Air Conditioning and AirTime 500, discusses pig farms, successful contractors, training and selling style.
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Michael Kane, President of UEI
Originally published: 08.01.10 by Terry Tanker
Michael Kane, president of UEi, discusses travel, management style, economics and product innovation.
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Drew Timm, Owner, Sun Services Air Conditioning-Heating Inc.
Originally published: 07.01.10 by Terry Tanker
Drew Timm, owner of Sun Services Air Conditioning-Heating Inc. in Fountain Hills, Ariz., discusses muscle cars, meeting customers in hot tubs and lessons learned from owning a small business.
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Tom Flick, motivational speaker and former NFL quarterback
Originally published: 06.01.10 by Terry Tanker
Tom Flick, former Rose Bowl Champion, Pac 10 Conference Player of the Year, and successful NFL quarterback, discusses leadership, vision, relationships, passion and other qualities business owners and managers should possess.
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Milt Baum and Barbara Keil, owners of Keil Heating and Cooling
Originally published: 04.01.10 by Terry Tanker
Milt Baum and Barbara Keil, owners of KEIL Heating and Cooling in Riverdale, N.J., discuss the keys to their success and becoming certified through the Building Performance Institute.
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Stuart Lombard, president of ecobee
Originally published: 03.01.10 by Terry Tanker
Stuart Lombard, president of ecobee, discusses green technology, energy savings, the Internet and launching new business ventures.
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Dave Pearson, president and GM of Airwell-Fedders
Originally published: 03.01.10 by Terry Tanker
Dave Pearson, president and general
manager of Airwell-Fedders, discusses changes underway at the international company as it emerges from bankruptcy.
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Wade Mayfield, president, Thermal Services Inc. in Omaha, NE
Originally published: 03.01.10 by Terry Tanker
Wade Mayfield, president of Thermal Services Inc., Omaha, Neb., discusses his rise from sheet-metal apprentice in 2000 to his current leadership role.
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DeWight Wallace, CEO of Johnstone Supply
Originally published: 03.01.10 by Terry Tanker
DeWight Wallace, CEO of Johnstone Supply, discusses strategy, vision, execution and management principles that will guide the company into the future.
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Bary Sherman, Business Consultant
Originally published: 02.01.10 by Terry Tanker
Bary Sherman, who has has helped companies of all sizes become more efficient while reducing stress through his company’s Personal Effectiveness Program (PEP), discusses vintage cowboy hats, making fine wine and controlling email.
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Joe Huck, president and CEO, Williams Comfort Air in Indianapolis
Originally published: 02.01.10 by Terry Tanker
Joe Huck, president and CEO of Williams Comfort Air in Indianapolis, discusses working with his sons, how his company uses T.V. and radio commercials and how the HVACR industry is reacting to tightened credit for consumers.
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Dave Musial, CEO of Four Seasons Heating and Air Conditioning
Originally published: 01.01.10 by Terry Tanker
Dave Musial, CEO of Four Seasons Heating and Air Conditioning in Chicago, discusses management philosophy, growth and controlling healthcare costs
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Dave Swift, CEO of Goodman Global, Inc.
Originally published: 12.01.09 by Terry Tanker
Dave Swift, CEO of Goodman Global, Inc., discusses leadership, managing growth strategies and cultivating employees.
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Jim Folk, VP of Ballpark Operations for the Cleveland Indians
Originally published: 09.01.09 by Terry Tanker
Jim Folk, VP of Ballpark Operations for the Cleveland Indians, discusses communicating with a large game day staff, constructing a new ballpark and management style.
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Greg Neimi, CEO, Nexstar
Originally published: 07.01.09 by Terry Tanker
Greg Niemi, CEO of Nexstar, discusses growth strategies, high-performance teams, making an honest dollar and where the industry will find its next-generation workforce.
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Lynn Piller, owner of the O’Connor Distribution Company
Originally published: 06.01.09 by Terry Tanker
Lynn Piller, the president and third-generation owner of the O’Connor Company Inc., discusses guitars, the new and reshaping business landscape and growth areas for contractors.
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Dave LaGrand, president and CEO of NORDYNE
Originally published: 05.01.09 by Terry Tanker
Dave LaGrand, president and CEO of NORDYNE, discusses leadership philosophy, cars and innovation.
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Ken Lang, Owner of KW Lang Mechanical in Solon, Ohio
Originally published: 04.01.09 by Terry Tanker
Ken Lang, owner of KW Lang Mechanical in Solon, Ohio, discusses the best boating route to Florida, his path to management and what it means to sell green in this industry.
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Rick Busby, Owner of Busby’s Heating Air Conditioning and Refrigeration, Augusta Georgia
Originally published: 03.01.09 by Terry Tanker
Rick Busby, owner of Busby’s Heating Air Conditioning and Refrigeration in Augusta, Ga., discusses the economy, marketing and what Busby has learned from his dad.
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Dave Pannier, President of Trane Residential Systems
Originally published: 02.01.09 by Terry Tanker
Pannier discusses managing in a downturn, leading change and the importance of open communication.
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Karna Small Bodman, Deputy Press Secretary for Ronald Reagan
Originally published: 01.01.09 by Terry Tanker
Karna Small Bodman, former Deputy Press Secretary for Ronald Reagan, discusses internal and external communication strategies, as well as her 6 years in The Reagan White House.
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Robert Jackson, partner, Jackson, Dieken & Associates
Originally published: 11.01.08 by Terry Tanker
Robert Jackson, partner at Jackson, Dieken & Associates, a full-service insurance agency, discusses his experience as a pro football player, running an effective insurance business and applying team-based principles.
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Paul Franks, president and CEO of The Sports Construction Group.
Originally published: 10.01.08 by Terry Tanker
Paul Franks, president and CEO of Sports Construction Group, discusses how he sold his company, and then bought it back after it went bankrupt and transformed it into a leader in its market.
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Wayne G. Beck, President, Aladdin Air Conditioning and Heating Inc.
Originally published: 09.01.08 by Terry Tanker
Wayne Beck, owner of Aladdin Air Conditioning & Heating Inc. in Newbury Park, Calif., discusses service fleets, marketing, current market conditions and opening the proverbial and literal can of worms.
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Jerry Yudelson, Principal, Yudelson Associates
Originally published: 07.01.08 by Terry Tanker
Jerry Yudelson, PE, speaker, author, Principal of Yudelson Associates and Chair for Greenbuild Conferences discusses the green-building movement, his aspirations to be President and his ability to talk to dogs.
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Pat and Dan Conway, Owners of Great Lakes Brewing Co.
Originally published: 06.01.08 by Terry Tanker
Pat and Dan Conway, owners of Cleveland-based Great Lakes Brewing Co., discuss entrepreneurship, launching businesses in tough economic conditions and a marketing philosophy based on social and environmental responsibility.
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Bobby Miller, president of Grande Aire Services
Originally published: 05.01.08 by Terry Tanker
Bobby Miller, president of Grande Aire Services Inc., discusses ambitions, customer service and marketing.
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John Conover, President, Trane Commercial Systems
Originally published: 04.01.08 by Terry Tanker
John Conover, President, Trane Commercial Systems, discusses the industry, sports and sage advice.
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Guy Kawasaki, Author and Managing Director of Garage Technology Ventures
Originally published: 04.01.08 by Terry Tanker
Guy Kawasaki, prolific author and managing director of Palo Alto, Calif.-based Garage Technology Ventures, shares his philosophies on business, evangelism and hockey.
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Joe Nichter, President, Tri-City Mechanical
Originally published: 03.01.08 by Terry Tanker
Joe Nichter, president of Tri-City Mechanical (Comfort Systems USA), discusses challenges, triumphs and business best practices.
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Charles Lipman, CEO of DiversiTech Inc.
Originally published: 02.01.08 by Terry Tanker
Charels Lipman, CEO of DiversiTech, discusses politics, risk, entrepreneurial spirit and business philosophy.
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Stephen Yurek, President, ARI
Originally published: 01.01.08 by Terry Tanker
Stephen Yurek, president of ARI, at the association's national head-quaters in Arlington, Va., discusses HVACR, regulation, energy bills and practical jokes.
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Bruno Marvelli, Director of Facilities at Caesars Palace
Originally published: 12.01.07 by Terry Tanker
Bruno Marvelli, director of facilities at Caesars Palace, discusses treasure hunting, high-roller suites, beach parties and mechanical equipment.
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Thomas A. Gugino, Inspections Supervisor, City of Las Vegas.
Originally published: 11.01.07 by Terry Tanker
Thomas A. Gugino, Inspections Supervisor, Building and Safety for the city of Las Vegas discusses covered casinos, construction projects, mechanical systems, IAPMO and everyday contracting challenges.
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David Heckler, co-owner of Comfort Supply Inc.
Originally published: 10.01.07 by Terry Tanker
David Heckler, co-owner of Comfort Supply Inc. (CSI), discusses vision, discipline, service and marketing.
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Carmine Galletta, CEO of GallettAir Inc.
Originally published: 09.01.07 by Terry Tanker
Carmine Galletta, CEO of GallettAir Inc. in Long Island, discusses the value of well-planned fleet programs, car collections, restaurants and service contracts.
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Craig and Sharry Angell, owners of Angell Aire
Originally published: 08.01.07 by Terry Tanker
Craig and Sharry Angell discuss running the business together, indoor air quality and customer satisfaction.
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Don Strang III, President of Strang Corporation
Originally published: 07.01.07 by Terry Tanker
Don Strang III discusses business challenges, staffing and mechanical systems for the company’s properties.
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Bonnie Kern Koskela, president and CEO of Maxitrol Company
Originally published: 06.01.07 by Terry Tanker
Koskela discusses career advice, living abroad and the decision-making process she uses as a leader.
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Larry Trimbach, President 2J Supply Company
Originally published: 05.01.07 by Terry Tanker
Trimbach discusses rock ’n’ roll, expansion and growth, contractors, health-care costs and business strategies.
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Theo Etzel, President Conditioned Air in Naples, Fla.
Originally published: 04.01.07 by Terry Tanker
Etzel discusses how a different management philosophy, dedication to training and empowering employees turned his company into a powerhouse.
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Rex Boynton, President NATE
Originally published: 03.01.07 by Terry Tanker
Boynton discusses the past, present and future of North American Technician Excellence.
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Mark Bulanda, President, White Rodgers
Originally published: 02.01.07 by Terry Tanker
Bulanda discussed the economic outlook for 2007, potential growth areas for contractors, IAQ and strategies that will help contractors in the coming years.
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Morten Andersen, the NFL's Oldest Player
Originally published: 01.01.07 by Terry Tanker
Andersen discusses football, business and the preparation that goes into both.
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Barry Abernathy, owner of E. Smith Heating and Air Conditioning
Originally published: 12.01.06 by Terry Tanker
Barry discusses training, financing, fleet management, fishing and dining.
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Gary Daniels, President and CEO of Johnstone Supply
Originally published: 11.01.06 by Terry Tanker
Daniels discusses wholesale distribution, contractors, adding value, globalization and team sports at Johnstone headquarters in Portland, Oregon.
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John Galyen, president of Danfoss North America
Originally published: 10.01.06 by Terry Tanker
John discusses contractors, the wholesale market, commercial and industrial refrigeration, as well as the North American marketplace.
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Scott & Maureen Harders, HVACR customers
Originally published: 09.01.06 by Terry Tanker
Scott and Maureen discuss a new addition that doubled the size of their home, renovation challenges, HVACR contractors and HVACR concerns associated with the project.
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Dick & Dave Slife, Owners of Slife Heating and Cooling
Originally published: 08.01.06 by Terry Tanker
Dick and Davediscuss tips for success, challenges they face in the market and their predictions for the Cleveland Browns.
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Bill Shaw, president of Standard Supply and Distributing Company
Originally published: 07.01.06 by Terry Tanker
Shaw discusses his start at Mary Kay, the cosmetics giant, and his current role as president of Standard Supply and Distributing Company, Inc. and Bartos Industries.
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Dave Myers, President, Building Efficiency Business of Johnson Controls
Originally published: 06.01.06 by Terry Tanker
Myers discusses his background, his move from York International to Johnson Controls, contractors and the HVACR industry.
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