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Tina Pinna, owner of Master Mechanical Services

Originally published: 12.01.19 by HVACR Business Staff

We sat down with Tina Pinna, owner of Master Mechanical Services in Miami, Fla. Tina discussed becoming an entrepreneur in the family business, adapting management style to current workforce and the importance of making a decision.

View 20 Questions with Tina Pinna

 

Dan Goodman, CEO of Building36

Originally published: 11.01.19 by Terry Tanker

Publisher Terry Tanker sat down with Dan Goodman CEO of Building36 a technology company that provides smart home solutions to HVAC, plumbing and electrical contractors. The two discussed the connected home, reduced energy costs, smart maintenance agreements and electronic tools that tie the contractor to their customers for improved service and better customer service.

View 20 Questions with Dan Goodman

 

Jeff Nusz, president of Reitmeier

Originally published: 10.01.19 by HVACR Business Staff

We sat down with Jeff Nusz, president of Reitmeier, a mechanical HVACR contractor in Tualatin, Ore. Jeff discussed training the future workforce, learning to run a company and the importance of company culture.

View 20 Questions with Jeff Nusz

 

Eric Knaak, vice president of operations for Isaac Heating & Air Conditioning

Originally published: 09.01.19 by HVACR Business Staff

We sat down with Eric Knaak, vice president of operations for Isaac Heating & Air Conditioning in Rochester, N.Y. and current chairman of the Air Conditioning Contractors of America (ACCA). Eric discussed learning to be a leader, educating the industry and staying humble.

View 20 Questions with Eric Knaak

 

Larry Gemma, owner of GEM Plumbing & Heating Services

Originally published: 08.01.19 by HVACR Business Staff

Larry Gemma, owner of GEM Plumbing & Heating in Lincoln, R.I., discusses growing the family business, recruitment and the importance of company culture.

View 20 Questions with Larry Gemma

 

Rory Richardson & Mike Hastings, owners of Cardinal Heating & Air

Originally published: 07.01.19 by HVACR Business Staff

Rory Richardson and Mike Hastings, owners of Cardinal Heating & Air in Kirkland, Wash., discuss making their mark, learning to lead and the importance of company culture.

View 20 Questions with Rory Richardson & Mike Hastings

 

William "Bill" Lewis, Owner of Southern Air Pros

Originally published: 06.01.19 by HVACR Business Staff

Bill Lewis, owner of Southern Air Pros in Woodstock, Ga., discusses finding his path in the industry, coaching his team and finding a clear direction for his winning truck design.

View 20 Questions with William "Bill" Lewis

 

Barton James, president and CEO of ACCA

Originally published: 05.01.19 by HVACR Business Staff

Barton “Bart” James, newly appointed president and CEO of ACCA, discusses his personal ties to the industry, his background in politics, industry consolidation and how ACCA is committed to serving the contractor.

View 20 Questions with Barton James

 

Darryl Robinson, owner of Robinson Air

Originally published: 04.01.19 by HVACR Business Staff

Darryl Robinson, whose roots go back to when he attended vocational school in high school, discusses learning all aspects of the trade, starting his own company and putting his people and the customer first.

View 20 Questions with Darryl Robinson

 

Brian Stack, president of Stack Heating, Cooling & Electric

Originally published: 03.01.19 by HVACR Business Staff

Brian Stack, who grew up in the industry and took over the business from his father, discusses reinventing the company and growing organically, working with family and the benefits of training the industry.

View 20 Questions with Brian Stack

 

Michael Rosenberg, president of Rosenberg Indoor Comfort

Originally published: 02.01.19 by HVACR Business Staff

Michael Rosenberg, president of Rosenberg Indoor Comfort in San Antonio discusses moving from sales to management, starting over and what he’s learned about being a leader.

View 20 Questions with Michael Rosenberg

 

Mike Porter, VP and GM - service for McKinstry

Originally published: 01.01.19 by HVACR Business Staff

Mike Porter, vice president and general manager — service for McKinstry, discusses building efficiency, industry innovation and staying on top of new technologies.

View 20 Questions with Mike Porter

 

Scott Larson, COO of Gustave A. Larson Company

Originally published: 11.01.18 by HVACR Business Staff

Scott Larson, who is the third generation to lead his family business, discusses future industry trends, contractor education and what it means to be successful.

View 20 Questions with Scott Larson

 

Jay Baer, digital marketing guru

Originally published: 10.01.18 by HVACR Business Staff

Jay Baer, whose newest book Talk Triggers is available now, discusses digital marketing for contractors, online reviews and what makes for great customer service.

View 20 Questions with Jay Baer

 

Mark Geschke, Owner of Bauer & Son One Hour Heating & Air Conditioning

Originally published: 09.01.18 by HVACR Business Staff

Geschke discusses purchasing a business, joining a franchise group and the importance of giving back to the community.

View 20 Questions with Mark Geschke

 

Jason Hanson, president of Sierra Pacific Home & Comfort

Originally published: 08.01.18 by HVACR Business Staff

Jason Hanson discusses learning curves in business, growing his company and the power of the color red.

View 20 Questions with Jason Hanson

 

Jeff Wilkins, CEO and director at Motili

Originally published: 07.01.18 by HVACR Business Staff

Jeff Wilkins discusses the entrepreneurial spirit, managing a start-up and providing contractors jobs, not leads.

View 20 Questions with Jeff Wilkins

 

James Kester, owner of Colonial Plumbing, Heating and Air

Originally published: 06.01.18 by HVACR Business Staff

James Kester discusses memorable design, starting his own company and learning to be a successful business owner.

View 20 Questions with James Kester

 

Vicki LaPlant, president of Vital Learning Experiences

Originally published: 05.01.18 by HVACR Business Staff

Vicki LaPlant discusses education, opportunities for women and the most rewarding thing about helping contractors.

View 20 Questions with Vicki LaPlant

 

Mike Schwartz, CEO of Daikin Applied Americas

Originally published: 04.01.18 by HVACR Business Staff

Mike Schwartz discusses refrigeration and the environment, leading a large, diverse company and how contractors can differentiate themselves.

View 20 Questions with Mike Schwartz

 

Carlton Harwood, VP for Ferguson’s HVAC Business Group

Originally published: 03.01.18 by HVACR Business Staff

Harwood discussed communication challenges, educating the industry and life lessons he learned from his mother.

View 20 Questions with Carlton Harwood

 

Linda Couch, COO at Parrish Services

Originally published: 02.01.18 by HVACR Business Staff

Linda Couch, COO at Parrish Services in Manasses, Va. discusses the importance of tapping into Millennial talent, communicating with an unconventional workforce and the challenge of commoditization.

View 20 Questions with Linda Couch

 

Troy Meachum, president of ACR Supply Co.

Originally published: 01.01.18 by HVACR Business Staff

Troy Meachum, president of ACR Supply Co. in North Carolina, discusses industry challenges, the importance of providing training and how to recruit and educate the next generation.

View 20 Questions with Troy Meachum

 

Ken Goodrich, CEO of Goettl Air Conditioning

Originally published: 12.01.17 by HVACR Business Staff

Ken Goodrich, owner and CEO of Goettl Air Conditioning, discusses growing up in the industry, the art of acquiring companies and the need to give back to the community.

View 20 Questions with Ken Goodrich

 

Bob Case, CEO of GARDINER

Originally published: 11.01.17 by Terry Tanker

Bob Case, chief executive officer for GARDINER, discusses the company’s major transition and its challenges, as well as management styles and industry technology.

View 20 Questions with Bob Case

 

Wil VandeWiel, CEO for Taco, Inc.

Originally published: 10.01.17 by Terry Tanker

Wil VandeWiel, chief executive officer of Taco, Inc., discusses following in his father’s footsteps, coming to America and transforming a large, family-run business into a multi-national.

View 20 Questions with Wil VandeWiel

 

Bill Jackson, president of global products, building technologies & solutions at Johnson Controls

Originally published: 09.01.17 by Terry Tanker

Bill Jackson discusses leading and managing a global business, the importance of communications, accountability, serving your customers and more.

View 20 Questions with Bill Jackson

 

Bruce Krinkie, owner of Krinkie's Heating, Air and Plumbing

Originally published: 08.01.17 by Terry Tanker

Bruce Krinkie, owner of Krinkie’s Heating, Air and Plumbing in St. Paul, Minn., a 2017 Tops in Trucks Fleet Design Contest winner, discusses rebranding, transitioning from technician to owner and expanding the business into other areas.

View 20 Questions with Bruce Krinkie

 

Greg Mericle, president of Hurlburt Heating & Plumbing

Originally published: 07.01.17 by Terry Tanker

Greg Mericle, president of Hurlburt Heating & Plumbing in Durand, Wisc., a 2017 Tops in Trucks Fleet Design Contest winner, discusses branding, buying an HVACR contracting firm, flat rate pricing and more.

View 20 Questions with Greg Mericle

 

Jeff Zuhlsdorf, owner of Tin Man Heating & Cooling

Originally published: 06.01.17 by Terry Tanker

Jeff Zuhlsdorf, owner of Tin Man Heating & Cooling in Bowling Green, Ohio, a 2017 Tops in Trucks Fleet Design Contest winner, discusses rebranding the company, the importance of planning, the keys to growing his business and much more.

View 20 Questions with Jeff Zuhlsdorf

 

Steve Truett, president of Aire Serv

Originally published: 05.01.17 by Terry Tanker

Steve Truett, president of Aire Serv a franchisor with more than 200 locations, discusses customer service, workforce shortages and contractor needs.

View 20 Questions with Steve Truett

 

Mike Abrashoff, former U.S. Navy Captain

Originally published: 04.01.17 by Terry Tanker

Former U.S. Navy Captain Mike Abrashoff discusses leadership, motivation, organizational transformation, Abrashoff’s best-selling book, “It’s Your Ship” and his training academy, Aegis Performance Group.

View 20 Questions with Mike Abrashoff

 

Gary Michel, President of Trane Residential Systems

Originally published: 03.01.17 by Terry Tanker

Gary Michel, president of Residential HVAC & Supply, which includes brands like Trane, American Standard, Ameristar and Nexia, discusses product development, leadership, understanding customer needs and building business team for success.

View 20 Questions with Gary Michel

 

Chadd & Keegan Hodges, owners of Best Home Services

Originally published: 02.01.17 by Terry Tanker

Chadd and Keegan Hodges. co-owners of Best Home Services in Naples, Fla., discuss company growth, job creation, risk and company culture.

View 20 Questions with Chadd & Keegan Hodges

 

John Galyen, president of Danfoss North America

Originally published: 01.01.17 by Danfoss

John Galyen, president of Danfoss North America, discusses recruiting Millennials, government regulations, holding people accountable and what’s changed in the industry since their last interview in October 2006.

View 20 Questions with John Galyen

 

Doug Young, president and COO of Lennox Residential Heating & Cooling

Originally published: 12.01.16 by Terry Tanker

Doug Young, president and chief operating officer of Lennox Residential Heating & Cooling and outgoing chairman of The Air-Conditioning, Heating, and Refrigeration Institute (AHRI), discusses government regulations, building a winning team and being a great leader.

View 20 Questions with Doug Young

 

Russell Tavolacci, Senior Vice President at Samsung HVAC

Originally published: 11.01.16 by Terry Tanker

Russell Tavolacci, senior vice president at Samsung HVAC, discusses assembling and managing a team, the future of the industry and the importance of training skilled labor.

View 20 Questions with Russell Tavolacci

 

John Ratzenberger, actor, producer & creator of Made in America

Originally published: 10.01.16 by Terry Tanker

John Ratzenberger, actor, director, producer and creator of Travel Channel’s “Made in America,” discusses learning a trade, the shortage of skilled American workers and changing the perception of a career without going to college.

View 20 Questions with John Ratzenberger

 

Marty Rosica, owner of Hawks & Company

Originally published: 09.01.16 by Terry Tanker

Marty Rosica, owner of Hawks & Company in Deptford, N.J., a 2016 Tops in Trucks Fleet Design Contest winner, discusses training the next generation, developing core values and being an entrepreneur.

View 20 Questions with Marty Rosica

 

Michael Carlo, president of Innovative Air Solutions

Originally published: 08.01.16 by Terry Tanker

Michael Carlo, managing partner of Innovative Air Solutions in Mt. Vernon, N.Y., discusses starting a business from scratch, learning on the job and evolving as a marketer.

View 20 Questions with Michael Carlo

 

Don Rackler, president of Jon Wayne Service Company

Originally published: 07.01.16 by Terry Tanker

Don Rackler, president of Jon Wayne Service Company in San Antonio, discusses company culture, hiring for attitude, learning leadership from his Army father and his company’s namesake, John Wayne.

View 20 Questions with Don Rackler

 

Carmine Galletta, owner of GallettAir, Inc.

Originally published: 06.01.16 by Terry Tanker

Carmine Galletta, owner of GallettAir Inc. in Long Island, N.Y. and the very first winner of the Tops in Trucks Fleet Design Contest, discusses fleet design, business, family and what’s changed since 2007.

View 20 Questions with Carmine Galletta

 

Brent Schroeder, President, Air Conditioning Business at Emerson

Originally published: 05.01.16 by Terry Tanker

Schroeder discusses product innovation, the industry’s biggest challenges and Emerson’s new Helix Innovation Center, a $35 million state-of-the-art “ideation” facility on the University of Dayton campus.

View 20 Questions with Brent Schroeder

 

Larry Zarker, CEO of Building Performance Institute

Originally published: 04.01.16 by Pete Grasso

Larry Zarker, chief executive officer of the Building Performance Institute (BPI) discusses selling comfort instead of equipment, the benefits of home performance contracting and why it makes sense for HVACR contractors.

View 20 Questions with Larry Zarker

 

Charles Fletcher, executive VP of EMCOR Services Mesa Energy Systems

Originally published: 03.01.16 by Pete Grasso

Charles Fletcher, executive vice president of EMCOR Services Mesa Energy Systems in Irvine, Calif, discusses growing an energy business from scratch, focusing on culture and the future of mechanical contracting.

View 20 Questions with Charles Fletcher

 

Chris Hunter, owner of Hunter Heat & Air

Originally published: 02.01.16 by Terry Tanker

Chris Hunter, owner of Hunter Heat & Air, discusses making the transition from service truck to the office, differentiating from competitors and attracting employees with a great company culture.

View 20 Questions with Chris Hunter

 

Michael Meier, VP/COO Meier Supply

Originally published: 01.01.16 by Terry Tanker

Michael Meier, vice president and COO of Meier Supply Co., Inc., discusses growing up in the family business, training the industry to be better and the advancement of industry technology.

View 20 Questions with Michael Meier

 

Bob McEwan, retired general manager of GE Aviation

Originally published: 12.01.15 by Terry Tanker

Bob McEwan, retired general manager of GE Aviation’s global supply chain, discusses how to motivate a team, what it means to be fair and why Millennials have potential to become great leaders.

View 20 Questions with Bob McEwan

 

Ruth King, president of HVACChannel.tv

Originally published: 11.01.15 by Terry Tanker

Ruth King, whose popular monthly finance column continues to help contractors improve business operations, discusses contractor training, changing the way the industry thinks and having the courage to be profitable.

View 20 Questions with Ruth King

 

Seth Godin, best-selling author and entrepreneur

Originally published: 10.01.15 by Terry Tanker

Seth Godin, New York Times best-selling author and entrepreneur, discusses building something that matters, leadership and Permission Marketing.

View 20 Questions with Seth Godin

 

Darrell Gross, owner of MRS Heating & Cooling

Originally published: 09.01.15 by Terry Tanker

Darrell Gross, owner of MRS Heating & Cooling in New Castle, Ind., discusses family businesses, partnerships, training and rebranding.

View 20 Questions with Darrell Gross

 

Richard Weaver, owner of Best in the West Air Conditioning & Heating

Originally published: 08.01.15 by Terry Tanker

Richard Weaver, owner of Best in the West Air Conditioning & Heating in Palm Springs, Calif., discusses starting from scratch, customer service and his love of animals and hot rods.

View 20 Questions with Richard Weaver

 

Mike Rowe, creator of Dirty Jobs and Somebody's Gotta Do It

Originally published: 07.01.15 by Terry Tanker

Mike Rowe, the creator and executive producer of Discovery’s “Dirty Jobs” and his new show on CNN, “Somebody’s Gotta Do It,” discusses being authentic, how to address the labor shortage and his mikeroweWORKS foundation, which provides scholarships to students pursuing a career in the skilled trades.

View 20 Questions with Mike Rowe

 

Bill Stueber, owner of Blue Ridge Heating and Cooling

Originally published: 06.01.15 by Terry Tanker

Bill Stueber, owner of Blue Ridge Heating and Cooling in Pine Beach, N.J. and a 2015 Tops-in-Trucks Fleet Design Contest winner, discusses the challenges of finding good people, updating the company brand and transitioning the business to his daughter.

View 20 Questions with Bill Stueber

 

Dave McIlwaine, president of HVAC Distributors, Inc.

Originally published: 05.01.15 by Terry Tanker

Dave McIlwaine, president of HVAC Distributors, Inc., discusses driving sales, training and the challenge of finding competent technicians.

View 20 Questions with Dave McIlwaine

 

Bob Vila, Home Improvement Guru & TV Personality

Originally published: 04.01.15 by Terry Tanker

Bob Vila, considered the forefather of home improvement television, discusses how he got started, running a small business, upgrading HVACR equipment and the growing trend toward IAQ.

View 20 Questions with Bob Vila

 

Crawford Ker, former Dallas Cowboy and founder of Ker's WingHouse

Originally published: 03.01.15 by Terry Tanker

Crawford Ker, former NFL player and founder of the Ker’s WingHouse restaurant chain, discusses learning how to run a business, how to build a team and what he looks for in an HVACR contracting partner.

View 20 Questions with Crawford Ker

 

Ken Blanchard, author of "The One Minute Manager"

Originally published: 02.01.15 by Terry Tanker

Ken Blanchard, whose book “The One Minute Manager” has sold more than 15 million copies and has been translated into more than 40 languages, discusses servant leadership, changing your management philosophy and being a role model for your employees.

View 20 Questions with Ken Blanchard

 

Erik Bryan, Owner of Precision Air and Heating

Originally published: 01.01.15 by Terry Tanker

Erik Bryan, owner of Precision Air and Heating in Chandler, Ariz., discusses his service in the Marine Corps, his past experience as a construction contractor and working with family.

View 20 Questions with Erik Bryan

 

The Best of 20 Questions (2011-2014)

Originally published: 12.01.14 by Terry Tanker

Since we last ran a Best of 20 Questions four years ago, Publisher Terry Tanker has continued to interview many of the top HVACR contractors, distributors, suppliers and consultants, as well as several prominent people in business and leadership. Here are 20 of our favorite questions — and answers — from the past four years.

View The Best of 20 Questions (2011-2014)

 

Tim Sanders, CEO of Net Minds

Originally published: 11.01.14 by Terry Tanker

Tim Sanders, the maverick CEO of Los Angeles tech start-up Net Minds and founder of research firm Deeper Media Incorporated, discusses creative thinking, leadership and always challenging yourself and learning.

View 20 Questions with Tim Sanders

 

Anne Beiler, founder of Auntie Anne's Hand Rolled Soft Pretzels

Originally published: 10.01.14 by Terry Tanker

Anne Beiler, founder of Auntie Anne’s Hand Rolled Soft Pretzels — the world’s largest hand rolled soft pretzel franchise with more than 1,000 locations worldwide — discusses the challenges of growing a business with no formal education, working with family and trusting in people.

View 20 Questions with Anne Beiler

 

John Kahl, CEO of ShurTech Brands

Originally published: 09.01.14 by Terry Tanker

John Kahl, chief executive officer of ShurTech Brands, makers of the original Duck brand duct tape and other home improvement and office products, discusses engaging with customers, letting his team manage and always staying until the end.

View 20 Questions with John Kahl

 

Konrad Rybak, owner of Air Blue Heating and Cooling

Originally published: 08.01.14 by Terry Tanker

Konrad discusses his company’s mission to be customer oriented, plans for growth and what he looks for in a supplier partner.

View 20 Questions with Konrad Rybak

 

Jason Stom, president of Clear the Air

Originally published: 07.01.14 by Terry Tanker

Jason Stom, president and CEO of Clear the Air Cooling & Heating in Friendswood, Texas discusses his company’s history, his father’s legacy and the importance of enjoying what you do.

View 20 Questions with Jason Stom

 

Winston Hancock, owner of Gilman Heating and Cooling

Originally published: 06.01.14 by Terry Tanker

Winston Hancock discusses Gilman Heating & Cooling's long history, the need to transition marketing to a professional firm and the importance of training and education.

View 20 Questions with Winston Hancock

 

Steven Blue, CEO of Miller Ingenuity

Originally published: 05.01.14 by Terry Tanker

Steven Blue, CEO of Miller Ingenuity, author, keynote speaker and business coach discusses company growth, profits, toxic employees and his soon-to-be released book, Outdo. Outlast. Outsmart.

View 20 Questions with Steven Blue

 

Jack Hutchinson, VP of Sales for HVACR Business

Originally published: 04.01.14 by Terry Tanker

After the sudden passing of Jack Hutchinson, Vice President of Sales for HVACR Business, Publisher Terry Tanker collected memories from those who knew him well.

View 20 Questions In Memory of Jack Hutchinson

 

Tony Petrolle, president of Gaithersburg Cooling & Heating

Originally published: 03.01.14 by Terry Tanker

Tony Petrolle President of Gaithersburg Cooling & Heating (GAC) and Bryant’s 2013 Dealer of the Year discusses acquiring a company, assembling the right team and the development of a quality assurance team.

View 20 Questions with Tony Petrolle

 

Mike Reilly, President and Owner of EWC Controls

Originally published: 02.01.14 by Terry Tanker

Mike Reilly, president and Owner of EWC Controls, discusses manufacturing, family businesses and how his company provides contractors solutions to customer problems.

View 20 Questions with Mike Reilly

 

Wendy Staso, CEO of Huckestein Mechanical Services

Originally published: 01.01.14 by Terry Tanker

Wendy Staso, president and CEO of Huckestein Mechanical Services, Inc., discusses turning around a troubled company in difficult economic times, building the right team to do the job and rebuilding a brand.

View 20 Questions with Wendy Staso

 

Chris Nelson, president of Carrier Residential and Commercial Systems North America

Originally published: 12.01.13 by Terry Tanker

Chris Nelson, president, Carrier Residential and Commercial Systems North America, discusses the military, sales and marketing, operational and strategic planning, innovation and success.

View 20 Questions with Chris Nelson

 

Mark Lowry, executive vice president of RSES

Originally published: 11.01.13 by Terry Tanker

Mark Lowry, executive vice president of The Refrigeration Service Engineers Society in Washington D.C., discusses improving service technician training, certification, and competence.

View 20 Questions with Mark Lowry

 

Ron & Yvette Farris, owners of Air Control Corporation

Originally published: 10.01.13 by Terry Tanker

Ron and Yvette Farris, owners of Air Control Corporation in Springvale, Ark., discuss managing a business together, service agreements, re-branding and delegating responsibility to employees.

View 20 Questions with Ron & Yvette Farris

 

Lee Rosenberg, chairman of Rosenberg Indoor Comfort

Originally published: 09.01.13 by Terry Tanker

Lee J. Rosenberg, P.E, chairman of Rosenberg Indoor Comfort, in San Antonio, discusses travel, his HVACR career and the challenges of owning a family business.

View 20 Questions with Lee Rosenberg

 

Peter Hungate, owner of Pacific Air Systems

Originally published: 08.01.13 by Terry Tanker

Peter Hungate, owner of Pacific Air Systems in Tacoma, WA, discusses business processes, ordering fleet vehicles, mentors, customer service and giving up company control in order to grow.

View 20 Questions with Peter Hungate

 

Tom Edwards, president of Ruskin Air and Sound Control

Originally published: 07.01.13 by Terry Tanker

Tom Edwards, president of Ruskin Air and Sound Control in Grandview, Mo., discusses management skills, mentors, Ruskin Guiding Principles, social media and recreational activities.

View 20 Questions with Tom Edwards

 

Mark Evans, president and owner of Burton A/C, Heating, Plumbing and More

Originally published: 05.01.13 by Terry Tanker

Mark Evans, owner and president of Burton A/C, Heating, Plumbing and More in Omaha, Neb., discusses future growth, employee training, employee motivation and things to do on rainy golf vacations.

View 20 Questions with Mark Evans

 

Ray Isaac, president of Isaac Heating & Air Conditioning

Originally published: 04.01.13 by Terry Tanker

Ray Isaac, president and one of the fourth-generation owners of Isaac Heating & Air Conditioning, discusses company values and vision, the customer experience, and growing up in a family business.

View 20 Questions with Ray Isaac

 

Lisë Stewart, founder of the Galliard Group

Originally published: 02.01.13 by Terry Tanker

Lisë Stewart, founder of the Galliard Group, discusses exit strategies, strategic planning, organizational development, hiring and recruitment and developing effective succession plans.

View 20 Questions with Lisë Stewart

 

Chris Baker, president and COO of Virginia Air Distributor

Originally published: 01.01.13 by Terry Tanker

Chris Baker, president and COO of Virginia Air Distributor, discusses family businesses, customer service that sets his business apart from others and his passion for triathlons.

View 20 Questions with Chris Baker

 

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Takeshi Ebisu, senior executive officer of Daikin

Originally published: 12.01.12 by Terry Tanker

Takeshi Ebisu, senior executive officer for Daikin, discusses Daikin Industries' acquisition of Goodman Global Inc. for $3.7 billion and what the future holds for both companies.

View 20 Questions with Takeshi Ebisu

 

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Steve Saunders. president of Tempo Mechanical

Originally published: 11.01.12 by Terry Tanker

Steve Saunders, president of employee-owned Tempo Mechanical in Dallas, discusses green building practices.

View 20 Questions with Steve Saunders

 

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John Barbour, owner of Union Mechanical

Originally published: 10.01.12 by Terry Tanker

John Barbour, owner of Union Mechanical in Fort Myers Florida, discusses advertising, his company's award winning fleet design, business growth and challenges facing his company in the coming year.

View 20 Questions with John Barbour

 

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Joe Timo, owner of Timo's Air Conditioning & Heating

Originally published: 09.01.12 by Terry Tanker

Joe Timo, founder of Timo’s Air Conditioning & Heating in Palm Springs, discusses branding, search-engine optimization and the unusually humid desert summer.

View 20 Questions with Joe Timo

 

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John and Jeff Churchill, owners of ServiceOne

Originally published: 08.01.12 by Terry Tanker

John and Jeff Churchill, the father-and-son team running ServiceOne in Omaha, Neb. discuss strategy, marketing, add-on acquisitions and competition in their market.

View 20 Questions with John and Jeff Churchill

 

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Bill Gardiner, chairman of Gardiner Trane

Originally published: 07.01.12 by Terry Tanker

Bill Gardiner, chairman of Gardiner Trane, discusses business longevity, company growth, world travel and future opportunities that will drive the company for the next 50 years.

View 20 Questions with Bill Gardiner

 

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John Hazen White, Jr., CEO of Taco

Originally published: 06.01.12 by Terry Tanker

John Hazen White, Jr., president and CEO of Taco, discusses employee education, a dedicated and trusting workforce, his business philosophy, company communications and politics.

View 20 Questions with John Hazen White, Jr.,

 

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Tom Huntington, president and CEO of WaterFurnace

Originally published: 05.01.12 by Terry Tanker

WaterFurnace President and CEO Tom Huntington, who is also serving as chairman of the Geothermal Exchange Organization (GEO), discusses golf, woodworking, tough business decisions and empowering employees.

View 20 Questions with Tom Huntington

 

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Ron Smith, contractor, consultant and advisor to HVACR Business

Originally published: 04.01.12 by Terry Tanker

Ron Smith, contractor, consultant and advisor to HVACR Business, discusses starting his company, franchising and the state of the HVACR industry.

View 20 Questions with Ron Smith

 

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Dolfe Kahl, CEO of Visual Marking Systems

Originally published: 03.01.12 by Terry Tanker

Dolfe Kahle, CEO of Visual Marking Systems, discusses strategic planning, fleet graphics and lean organizations.

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Ann Kahn, president of Kahn Mechanical Contractors.

Originally published: 02.01.12 by Terry Tanker

Ann Kahn, president of Kahn Mechanical Contractors, discusses energy-performance contracting, core values and getting through tough times.

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Ron Gravitt, owner of Allegiance HVAC

Originally published: 02.01.12 by Terry Tanker

Ron Gravitt, owner of Allegiance HVAC just outside of Chicago in Mokena, Ill., discusses fleet design, rebranding and reputation.

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Peter Schwartz, president of NATE

Originally published: 12.01.11 by Terry Tanker

Peter Schwartz, the new president of North American Technicians Excellence (NATE), discusses NATE and how the organization is improving marketing and making it easier for contractors to become certified.

View 20 Questions With Peter Schwartz

 

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Michael Feurer, Co-founder of Office Max

Originally published: 11.01.11 by Terry Tanker

Michael Feuer co-founded OfficeMax in 1988 with $20,000 of his own money. During a 16-year span, he grew the company to nearly 1,000 stores worldwide, with annual sales of about $5 billion before selling the retail giant for close to $1.5 billion in 2003.

View 20 Questions with Michael Feurer

 

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Gary Ward, owner of Gary’s Heating and Air Conditioning

Originally published: 10.01.11 by Terry Tanker

Gary Ward, owner of Gary’s Heating and Air Conditioning Inc., discusses training, fleet design and the relentless Texas heat.

View 20 Questions with Gary Ward

 

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Scott Klososky, technology guru and consultant

Originally published: 09.01.11 by Terry Tanker

Scott Klososky, technology guru, consultant and author of The Velocity Manifesto, discusses how technology is changing leadership and why HVACR business owners should care.

View 20 Questions with Scott Klososky

 

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Doyle James, president of Aire Serv

Originally published: 09.01.11 by Terry Tanker

Doyle James, president of Aire Serv, a global franchise organization providing installation, maintenance, and repair of HVACR systems, discusses the economy, attracting new customers and the challenges ahead.

View 20 Questions with Doyle James

 

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Larry Janesky, owner and founder of Basement Systems Inc.

Originally published: 08.01.11 by Terry Tanker

Larry Janesky, owner and founder of Basement Systems Inc., discusses motocross, saving energy in homes and buildings and franchise opportunities.

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Ray Grimm, owner of A.W.E. Air. Water. Energy.

Originally published: 07.01.11 by Terry Tanker

Ray Grimm, owner of A.W.E. Air. Water. Energy, discusses corporate re-branding strategies aimed at meeting your customer’s needs, growth strategies, and pushing retirement dates into infinity.

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Wesley Holm, owner of Thompson Plumbing, Heating and Cooling

Originally published: 06.01.11 by Terry Tanker

Wesley Holm, owner of Thompson Plumbing, Heating and Cooling, discusses his company’s fleet-marketing strategy, exceptional customer service and how to write six blogs a week.

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Dan Weltman, owner of Weltman Home Services, Inc.

Originally published: 05.01.11 by Terry Tanker

Dan Weltman, owner of Weltman Home Services, discusses classic cars, finding gems among professionals displaced by the recession and the business case behind adding new types of services.

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Kenny Chapman, owner of Peterson Plumbing

Originally published: 04.01.11 by Terry Tanker

Kenny Chapman, owner of Peterson Plumbing in Grand Junction, Colo, discusses defining moments, adding new services and shortcomings in the industry.

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Jerry Weiss, executive director of HVAC Excellence.

Originally published: 03.01.11 by Terry Tanker

Jerry Weiss, the executive director of HVAC Excellence, discusses the need for training, education and certification; as well as effective recruiting and horseback riding.

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Tom East, president of Refrigeration Sales Corporation

Originally published: 02.01.11 by Terry Tanker

Tom East, president of Refrigeration Sales Corp. (RSC), discusses running, training, education, wholesale distribution, contracting and leadership.

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Jaime V. DiDomenico, president of N&M Cool Today

Originally published: 01.01.11 by Terry Tanker

Jaime V. DiDomenico, president of N&M Cool Today, discusses the social media, the importance of fleet-vehicle marketing and expanded business opportunities in plumbing, electrical geothermal and solar.

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20 Questions, The Best Of...

Originally published: 12.01.10 by Terry Tanker

The best of 20 Questions features answers from eleven of our favorite interviews of the last several years.

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Steve Schmidt, president of Frederick Air, Inc.

Originally published: 11.01.10 by Terry Tanker

Publisher Terry Tanker recently spoke with Steve Schmidt, president of Frederick Air, Inc., winner of the 2010 Tops in Trucks fleet-design award in the manufacturer-sponsored category. They discussed Edvard Munch, marketing budgets, and Home Performance Contracting.

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Keni Thomas, Former U.S. Army Ranger, Country Singer and Motivational Speaker

Originally published: 10.01.10 by Terry Tanker

Former U.S. Army Range Keni Thomas was awarded the Bronze Star for Valor in the battle of Mogadishu and was the squad leader in the now-famous fight immortalized in the film Black Hawk Down.

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Terry Nicholson, group president of One Hour Air Conditioning and AirTime 500

Originally published: 09.01.10 by Terry Tanker

Terry Nicholson, Group President of One Hour Air Conditioning and AirTime 500, discusses pig farms, successful contractors, training and selling style.

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Michael Kane, President of UEI

Originally published: 08.01.10 by Terry Tanker

Michael Kane, president of UEi, discusses travel, management style, economics and product innovation.

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Drew Timm, Owner, Sun Services Air Conditioning-Heating Inc.

Originally published: 07.01.10 by Terry Tanker

Drew Timm, owner of Sun Services Air Conditioning-Heating Inc. in Fountain Hills, Ariz., discusses muscle cars, meeting customers in hot tubs and lessons learned from owning a small business.

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Tom Flick, motivational speaker and former NFL quarterback

Originally published: 06.01.10 by Terry Tanker

Tom Flick, former Rose Bowl Champion, Pac 10 Conference Player of the Year, and successful NFL quarterback, discusses leadership, vision, relationships, passion and other qualities business owners and managers should possess.

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Milt Baum and Barbara Keil, owners of Keil Heating and Cooling

Originally published: 04.01.10 by Terry Tanker

Milt Baum and Barbara Keil, owners of KEIL Heating and Cooling in Riverdale, N.J., discuss the keys to their success and becoming certified through the Building Performance Institute.

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Stuart Lombard, president of ecobee

Originally published: 03.01.10 by Terry Tanker

Stuart Lombard, president of ecobee, discusses green technology, energy savings, the Internet and launching new business ventures.

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Dave Pearson, president and GM of Airwell-Fedders

Originally published: 03.01.10 by Terry Tanker

Dave Pearson, president and general manager of Airwell-Fedders, discusses changes underway at the international company as it emerges from bankruptcy.

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Wade Mayfield, president, Thermal Services Inc. in Omaha, NE

Originally published: 03.01.10 by Terry Tanker

Wade Mayfield, president of Thermal Services Inc., Omaha, Neb., discusses his rise from sheet-metal apprentice in 2000 to his current leadership role.

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DeWight Wallace, CEO of Johnstone Supply

Originally published: 03.01.10 by Terry Tanker

DeWight Wallace, CEO of Johnstone Supply, discusses strategy, vision, execution and management principles that will guide the company into the future.

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Bary Sherman, Business Consultant

Originally published: 02.01.10 by Terry Tanker

Bary Sherman, who has has helped companies of all sizes become more efficient while reducing stress through his company’s Personal Effectiveness Program (PEP), discusses vintage cowboy hats, making fine wine and controlling email.

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Joe Huck, president and CEO, Williams Comfort Air in Indianapolis

Originally published: 02.01.10 by Terry Tanker

Joe Huck, president and CEO of Williams Comfort Air in Indianapolis, discusses working with his sons, how his company uses T.V. and radio commercials and how the HVACR industry is reacting to tightened credit for consumers.

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Dave Musial, CEO of Four Seasons Heating and Air Conditioning

Originally published: 01.01.10 by Terry Tanker

Dave Musial, CEO of Four Seasons Heating and Air Conditioning in Chicago, discusses management philosophy, growth and controlling healthcare costs

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Dave Swift, CEO of Goodman Global, Inc.

Originally published: 12.01.09 by Terry Tanker

Dave Swift, CEO of Goodman Global, Inc., discusses leadership, managing growth strategies and cultivating employees.

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Jim Folk, VP of Ballpark Operations for the Cleveland Indians

Originally published: 09.01.09 by Terry Tanker

Jim Folk, VP of Ballpark Operations for the Cleveland Indians, discusses communicating with a large game day staff, constructing a new ballpark and management style.

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Greg Neimi, CEO, Nexstar

Originally published: 07.01.09 by Terry Tanker

Greg Niemi, CEO of Nexstar, discusses growth strategies, high-performance teams, making an honest dollar and where the industry will find its next-generation workforce.

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Lynn Piller, owner of the O’Connor Distribution Company

Originally published: 06.01.09 by Terry Tanker

Lynn Piller, the president and third-generation owner of the O’Connor Company Inc., discusses guitars, the new and reshaping business landscape and growth areas for contractors.

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Dave LaGrand, president and CEO of NORDYNE

Originally published: 05.01.09 by Terry Tanker

Dave LaGrand, president and CEO of NORDYNE, discusses leadership philosophy, cars and innovation.

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Ken Lang, Owner of KW Lang Mechanical in Solon, Ohio

Originally published: 04.01.09 by Terry Tanker

Ken Lang, owner of KW Lang Mechanical in Solon, Ohio, discusses the best boating route to Florida, his path to management and what it means to sell green in this industry.

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Rick Busby, Owner of Busby’s Heating Air Conditioning and Refrigeration, Augusta Georgia

Originally published: 03.01.09 by Terry Tanker

Rick Busby, owner of Busby’s Heating Air Conditioning and Refrigeration in Augusta, Ga., discusses the economy, marketing and what Busby has learned from his dad.

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Dave Pannier, President of Trane Residential Systems

Originally published: 02.01.09 by Terry Tanker

Pannier discusses managing in a downturn, leading change and the importance of open communication.

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Karna Small Bodman, Deputy Press Secretary for Ronald Reagan

Originally published: 01.01.09 by Terry Tanker

Karna Small Bodman, former Deputy Press Secretary for Ronald Reagan, discusses internal and external communication strategies, as well as her 6 years in The Reagan White House.

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Robert Jackson, partner, Jackson, Dieken & Associates

Originally published: 11.01.08 by Terry Tanker

Robert Jackson, partner at Jackson, Dieken & Associates, a full-service insurance agency, discusses his experience as a pro football player, running an effective insurance business and applying team-based principles.

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Paul Franks, president and CEO of The Sports Construction Group.

Originally published: 10.01.08 by Terry Tanker

Paul Franks, president and CEO of Sports Construction Group, discusses how he sold his company, and then bought it back after it went bankrupt and transformed it into a leader in its market.

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Wayne G. Beck, President, Aladdin Air Conditioning and Heating Inc.

Originally published: 09.01.08 by Terry Tanker

Wayne Beck, owner of Aladdin Air Conditioning & Heating Inc. in Newbury Park, Calif., discusses service fleets, marketing, current market conditions and opening the proverbial and literal can of worms.

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Jerry Yudelson, Principal, Yudelson Associates

Originally published: 07.01.08 by Terry Tanker

Jerry Yudelson, PE, speaker, author, Principal of Yudelson Associates and Chair for Greenbuild Conferences discusses the green-building movement, his aspirations to be President and his ability to talk to dogs.

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Pat and Dan Conway, Owners of Great Lakes Brewing Co.

Originally published: 06.01.08 by Terry Tanker

Pat and Dan Conway, owners of Cleveland-based Great Lakes Brewing Co., discuss entrepreneurship, launching businesses in tough economic conditions and a marketing philosophy based on social and environmental responsibility.

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Bobby Miller, president of Grande Aire Services

Originally published: 05.01.08 by Terry Tanker

Bobby Miller, president of Grande Aire Services Inc., discusses ambitions, customer service and marketing.

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John Conover, President, Trane Commercial Systems

Originally published: 04.01.08 by Terry Tanker

John Conover, President, Trane Commercial Systems, discusses the industry, sports and sage advice.

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Guy Kawasaki, Author and Managing Director of Garage Technology Ventures

Originally published: 04.01.08 by Terry Tanker

Guy Kawasaki, prolific author and managing director of Palo Alto, Calif.-based Garage Technology Ventures, shares his philosophies on business, evangelism and hockey.

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Joe Nichter, President, Tri-City Mechanical

Originally published: 03.01.08 by Terry Tanker

Joe Nichter, president of Tri-City Mechanical (Comfort Systems USA), discusses challenges, triumphs and business best practices.

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Charles Lipman, CEO of DiversiTech Inc.

Originally published: 02.01.08 by Terry Tanker

Charels Lipman, CEO of DiversiTech, discusses politics, risk, entrepreneurial spirit and business philosophy.

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Stephen Yurek, President, ARI

Originally published: 01.01.08 by Terry Tanker

Stephen Yurek, president of ARI, at the association's national head-quaters in Arlington, Va., discusses HVACR, regulation, energy bills and practical jokes.

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Bruno Marvelli, Director of Facilities at Caesars Palace

Originally published: 12.01.07 by Terry Tanker

Bruno Marvelli, director of facilities at Caesars Palace, discusses treasure hunting, high-roller suites, beach parties and mechanical equipment.

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Thomas A. Gugino, Inspections Supervisor, City of Las Vegas.

Originally published: 11.01.07 by Terry Tanker

Thomas A. Gugino, Inspections Supervisor, Building and Safety for the city of Las Vegas discusses covered casinos, construction projects, mechanical systems, IAPMO and everyday contracting challenges.

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David Heckler, co-owner of Comfort Supply Inc.

Originally published: 10.01.07 by Terry Tanker

David Heckler, co-owner of Comfort Supply Inc. (CSI), discusses vision, discipline, service and marketing.

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Carmine Galletta, CEO of GallettAir Inc.

Originally published: 09.01.07 by Terry Tanker

Carmine Galletta, CEO of GallettAir Inc. in Long Island, discusses the value of well-planned fleet programs, car collections, restaurants and service contracts.

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Craig and Sharry Angell, owners of Angell Aire

Originally published: 08.01.07 by Terry Tanker

Craig and Sharry Angell discuss running the business together, indoor air quality and customer satisfaction.

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Don Strang III, President of Strang Corporation

Originally published: 07.01.07 by Terry Tanker

Don Strang III discusses business challenges, staffing and mechanical systems for the company’s properties.

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Bonnie Kern Koskela, president and CEO of Maxitrol Company

Originally published: 06.01.07 by Terry Tanker

Koskela discusses career advice, living abroad and the decision-making process she uses as a leader.

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Larry Trimbach, President 2J Supply Company

Originally published: 05.01.07 by Terry Tanker

Trimbach discusses rock ’n’ roll, expansion and growth, contractors, health-care costs and business strategies.

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Theo Etzel, President Conditioned Air in Naples, Fla.

Originally published: 04.01.07 by Terry Tanker

Etzel discusses how a different management philosophy, dedication to training and empowering employees turned his company into a powerhouse.

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Rex Boynton, President NATE

Originally published: 03.01.07 by Terry Tanker

Boynton discusses the past, present and future of North American Technician Excellence.

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Mark Bulanda, President, White Rodgers

Originally published: 02.01.07 by Terry Tanker

Bulanda discussed the economic outlook for 2007, potential growth areas for contractors, IAQ and strategies that will help contractors in the coming years.

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Morten Andersen, the NFL's Oldest Player

Originally published: 01.01.07 by Terry Tanker

Andersen discusses football, business and the preparation that goes into both.

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Barry Abernathy, owner of E. Smith Heating and Air Conditioning

Originally published: 12.01.06 by Terry Tanker

Barry discusses training, financing, fleet management, fishing and dining.

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Gary Daniels, President and CEO of Johnstone Supply

Originally published: 11.01.06 by Terry Tanker

Daniels discusses wholesale distribution, contractors, adding value, globalization and team sports at Johnstone headquarters in Portland, Oregon.

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John Galyen, president of Danfoss North America

Originally published: 10.01.06 by Terry Tanker

John discusses contractors, the wholesale market, commercial and industrial refrigeration, as well as the North American marketplace.

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Scott & Maureen Harders, HVACR customers

Originally published: 09.01.06 by Terry Tanker

Scott and Maureen discuss a new addition that doubled the size of their home, renovation challenges, HVACR contractors and HVACR concerns associated with the project.

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Dick & Dave Slife, Owners of Slife Heating and Cooling

Originally published: 08.01.06 by Terry Tanker

Dick and Davediscuss tips for success, challenges they face in the market and their predictions for the Cleveland Browns.

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Bill Shaw, president of Standard Supply and Distributing Company

Originally published: 07.01.06 by Terry Tanker

Shaw discusses his start at Mary Kay, the cosmetics giant, and his current role as president of Standard Supply and Distributing Company, Inc. and Bartos Industries.

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Dave Myers, President, Building Efficiency Business of Johnson Controls

Originally published: 06.01.06 by Terry Tanker

Myers discusses his background, his move from York International to Johnson Controls, contractors and the HVACR industry.

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